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Emotional Intelligence Quotient (EQ)

Emotional Intelligence Quotient (EQ)

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Emotional Intelligence Quotient (EQ)

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  1. Emotional Intelligence Quotient (EQ)

  2. 1. You are on an airplane that suddenly hits extremely bad turbulence and begins rocking from side to side. What do you do? • Continue to read your book or magazine, or watch the movie, paying little attention to the turbulence. • Become vigilant for an emergency, carefully monitoring the flight attendants and reading the emergency instructions card. • A little of both a and b. • Not sure – never noticed.

  3. 2. You have taken a group of 4-year-olds to the park, and one of them starts crying because the other will not play with him. What do you do? • Stay out of it – let the kids deal with it. • Talk to him and help him figure out ways to get the other kids to play with him. • Tell him in a kind voice not to cry. • Try to distract the crying boy by showing him some other things he could play with.

  4. 3. Assume you are a college student who had hoped to get an A in a course, but you have just found out that you got a C- on the midterm. What do you do? • Sketch out a specific plan for ways to improve your grade and resolve to follow through on your plans. • Resolve to do better in the future. • Tell yourself it really does not matter how you do in the course, and concentrate instead on other classes where your grades are higher. • Go to see the professor and try to talk him/her into giving you a better grade.

  5. 4. Imagine you are an insurance salesperson calling prospective clients. Fifteen people in a row have hung up on you, and you are getting discouraged. What do you do? • Call it a day and hope you have better luck tomorrow. • Assess qualities in yourself that may be undermining your ability to make a sale. • Try something new in the next call, and keep trying. • Consider another line of work.

  6. 5. You are a manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overhear someone telling a racist joke. What do you do? • Ignore it – it is only a joke. • Call the person into your office for a reprimand. • Speak on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization. • Suggest to the person telling the joke that he go through a diversity training program.

  7. 6. You are trying to calm down a friend who has worked himself/herself up into a fury at a driver in another car who has cut dangerously close in front of him/her. What do you do? • Tell him/her to forget it – he/she is okay now and it is no big deal. • Put on one of his/her favourite radio stations and try to distract him/her • Join him/her in putting down the other driver, as a sign of support. • Tell him/her about a time something like this happened to you and how you felt as mad as he/she does now, but then you saw the other driver was on the way to a hospital emergency room.

  8. 7. You and your best friend have gotten into an argument that has escalated into an escalated situation – you have both said things that you might regret. What do you do? • Take a 20-minute break and then continue the discussion. • Just stop the argument – go silent, no matter what your friend says. • Say you are sorry and ask your friend to apologize too. • Stop for a moment, collect your thoughts, then state your side of the case as precisely as you can.

  9. 8. You have been assigned to head a group that is trying to come up with a creative solution to a nagging problem at school. What is the first thing you do? • Draw up an agenda and allot time for discussion of each item so that you make the best use of your time together. • Have people take the time to get to know one another better. • Begin by asking each person for ideas about how to solve the problem, while the ideas are fresh. • Start out with a brainstorming session, encouraging everyone to say whatever comes to mind, no matter how wild.

  10. 9. Your 3-year-old sibling is timid, and has been hypersensitive about – and a bit fearful of – new places and people since he/she was born. What do you do? • Accept that he/she is shy and think of ways to shelter him/her from situations that would be upsetting. • Suggest that a parent/guardian take him/her to a child psychiatrist for help. • Purposely expose him/her to lots of new people and places so that he/she gets over the fear. • With a parent/guardian, make a plan of challenging but manageable experience to teach him/her how to handle new people and places.

  11. 10. You have finally started to get back to learning how to play a musical instrument you played when you were younger. You want to make the most effective use of your time. What do you do? • Hold yourself to a strict practice routine each week. • Choose musical pieces that stretch your abilities. • Practise only when you feel like it. • Pick musical pieces that are far beyond your ability, but that you can master with a lot of effort.

  12. Emotional Intelligence Quotient (EQ)... Your answers

  13. 1. You are on an airplane that suddenly hits extremely bad turbulence and begins rocking from side to side. What do you do? Anything but D – that answer reflects a lack of awareness of your habitual responses under stress. A = 20 B = 20 C = 20 D = 0 • Continue to read your book or magazine, or watch the movie, paying little attention to the turbulence. • Become vigilant for an emergency, carefully monitoring the flight attendants and reading the emergency instructions card. • A little of both a and b. • Not sure – never noticed.

  14. 2. You have taken a group of 4-year-olds to the park, and one of them starts crying because the other will not play with him. What do you do? B is best. An emotionally intelligent person uses moments of upset as opportunities to act as emotional coach, helping a person to understand what made him or her upset, what the person is feeling, and alternatives he/she can try. A = 0 B = 20 C = 0 D = 0 • Stay out of it – let the kids deal with it. • Talk to him and help him figure out ways to get the other kids to play with him. • Tell him in a kind voice not to cry. • Try to distract the crying boy by showing him some other things he could play with.

  15. 3. Assume you are a college student who had hoped to get an A in a course, but you have just found out that you got a C- on the midterm. What do you do? A. One mark of self-motivation is being able to formulate a plan for overcoming obstacles and frustrations and follow through on it. A = 20 B = 0 C = 0 D = 0 • Sketch out a specific plan for ways to improve your grade and resolve to follow through on your plans. • Resolve to do better in the future. • Tell yourself it really does not matter how you do in the course, and concentrate instead on other classes where your grades are higher. • Go to see the professor and try to talk him/her into giving you a better grade.

  16. 4. Imagine you are an insurance salesperson calling prospective clients. Fifteen people in a row have hung up on you, and you are getting discouraged. What do you do? C. Optimism, a mark of emotional intelligence, leads people to see setbacks as challenges to learn from, and to persist, trying out new approaches rather than giving up or blaming themselves. A = 0 B = 0 C = 20 D = 0 • Call it a day and hope you have better luck tomorrow. • Assess qualities in yourself that may be undermining your ability to make a sale. • Try something new in the next call, and keep trying. • Consider another line of work.

  17. 5. You are a manager in an organization that is trying to encourage respect for racial and ethnic diversity. You overhear someone telling a racist joke. What do you do? C. The most effective way to create an atmosphere that welcomes diversity is to make clear in public that the social norms of your organization do not tolerate such expressions. Instead of trying to change prejudices, keep people from acting on them. A = 0 B = 0 C = 20 D = 0 • Ignore it – it is only a joke. • Call the person into your office for a reprimand. • Speak on the spot, saying that such jokes are inappropriate and will not be tolerated in your organization. • Suggest to the person telling the joke that he go through a diversity training program.

  18. 6. You are trying to calm down a friend who has worked himself/herself up into a fury at a driver in another car who has cut dangerously close in front of him/her. What do you do? D. Data on range and how to calm it show the effectiveness of distracting the angry person from the focus of his/her rage, empathizing with his/her feelings and perspective, and suggesting a less anger-provoking way of seeing the situation. A = 0 B = 5 C = 5 D = 20 • Tell him/her to forget it – he/she is okay now and it is no big deal. • Put on one of his/her favourite radio stations and try to distract him/her • Join him/her in putting down the other driver, as a sign of support. • Tell him/her about a time something like this happened to you and how you felt as mad as he/she does now, but then you saw the other driver was on the way to a hospital emergency room.

  19. 7. You and your best friend have gotten into an argument that has escalated into an escalated situation – you have both said things that you might regret. What do you do? A. Take a break of 20 minutes or more. It takes at least that long to clear the body of anger – which distorts your perception and makes you more likely to be more destructive. A = 20 B = 0 C = 0 D = 0 • Take a 20-minute break and then continue the discussion. • Just stop the argument – go silent, no matter what your friend says. • Say you are sorry and ask your friend to apologize too. • Stop for a moment, collect your thoughts, then state your side of the case as precisely as you can.

  20. 8. You have been assigned to head a group that is trying to come up with a creative solution to a nagging problem at school. What is the first thing you do? B. Creative groups work at their peak when comfort levels are at their highest – when people are more free to make their best contribution. A = 0 B = 20 C = 0 D = 0 • Draw up an agenda and allot time for discussion of each item so that you make the best use of your time together. • Have people take the time to get to know one another better. • Begin by asking each person for ideas about how to solve the problem, while the ideas are fresh. • Start out with a brainstorming session, encouraging everyone to say whatever comes to mind, no matter how wild.

  21. 9. Your 3-year-old sibling is timid, and has been hypersensitive about – and a bit fearful of – new places and people since he/she was born. What do you do? D. Children who are born more timid can often become more outgoing if a parent/guardian and sibling arrange an ongoing series of manageable challenges. A = 0 B = 0 C = 0 D = 20 • Accept that he/she is shy and think of ways to shelter him/her from situations that would be upsetting. • Suggest that a parent/guardian take him/her to a child psychiatrist for help. • Purposely expose him/her to lots of new people and places so that he/she gets over the fear. • With a parent/guardian, make a plan of challenging but manageable experience to teach him/her how to handle new people and places.

  22. 10. You have finally started to get back to learning how to play a musical instrument you played when you were younger. You want to make the most effective use of your time. What do you do? B. By giving yourself moderate challenges, you are most likely to get into the state of flow, which is both enjoyable and where people learn and perform at their best. A = 0 B = 20 C = 0 D = 0 • Hold yourself to a strict practice routine each week. • Choose musical pieces that stretch your abilities. • Practise only when you feel like it. • Pick musical pieces that are far beyond your ability, but that you can master with a lot of effort.

  23. Now, total up your score ...

  24. What your EQ means ...200 – highest score175150125100 – average 75 50 25 00 – continue to work on being more aware of your EQ You may wish to file your EQ test results in your portfolio!