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EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE. DBA – Management Course May 26, 2001 Becky Haskett. RECENT PRESS. Harvard Business Review Building the Emotional Intelligence of Groups (March, 2001) Leadership that Gets Results (March, 2000) Life @ Work (cover story) What’s Your EQ? (March/April 2000) Fortune

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EMOTIONAL INTELLIGENCE

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  1. EMOTIONAL INTELLIGENCE DBA – Management Course May 26, 2001 Becky Haskett

  2. RECENT PRESS • Harvard Business Review • Building the Emotional Intelligence of Groups (March, 2001) • Leadership that Gets Results (March, 2000) • Life @ Work (cover story) • What’s Your EQ? (March/April 2000) • Fortune • How to Manage Like Joe Torre (April 2001) (EQDBA2001.PWR)

  3. EMOTIONAL INTELLIGENCE “The capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.” Daniel Goleman (1995) (EQDBA2001.PWR)

  4. EQ COMPETENCIES RECOGNITION REGULATION (EQDBA2001.PWR)

  5. IQ VS. EQ • Intelligence Quotient (IQ) Test • Binet & Simon (1905) - first formal test • Persisted as the norm to measure: • Cognitive intelligence: Memory & vocabulary • Emotional Quotient (EQ) Test • Reuven Bar-On (1985) psychologist • Questioned “Why high IQ doesn’t = success?” (EQDBA2001.PWR)

  6. STUDY OF MULTI-MILLIONAIRES • Recent book: The Millionaire Mind by Thomas Stanley • Surveyed 733 U.S. Multi-millionaires • Top Five Factors for Success (out of 30): • Being honest with all people (Self-Mgt.) • Being well disciplined (Self-Mgt.l) • Getting along with people (Social skills) • Having a supportive spouse (Social skills) • Working harder than most people (Self-Mgt.) (EQDBA2001.PWR)

  7. EARLY ROOTS OF EQ • Thorndike (1927) “Social Intelligence” • Contrast to Frederick Taylor • Ability to understand & relate to people • McClelland (1973) Harvard Professor • Paper “Testing for Competence Rather than Intelligence” • Predictors of job & life success (EQDBA2001.PWR)

  8. EARLY ROOTS OF EQ • Gardner (1983) Harvard School of Ed. • Concept of “multiple intelligences” • Intra & Interpersonal skills • Salovey & Mayer (1989) • Coined term “Emotional Intelligence” • Goleman (1995) • Book: Emotional Intelligence • 40 weeks on Bestseller list (EQDBA2001.PWR)

  9. DANIEL GOLEMAN • CEO of Emotional Intelligence Services • Author of international bestsellers: • Emotional Intelligence • Working with Emotional Intelligence • Former reporter for The New York Times • Ph.D. & professor at Harvard University (EQDBA2001.PWR)

  10. DANIEL GOLEMAN • Research has proven that “success in life” depends 10% on IQ and at least 90% on EQ (Emotional Intelligence) • Promotions • People are sometimes promoted for wrong reasons - technical knowledge only • Should consider ability to inspire others and create an enjoyable work climate (EQDBA2001.PWR)

  11. DANIEL GOLEMAN • Work climate is dependent on EQ level of management • Majority of employees choose to leave or stay at an organization based on relationship with their managers (EQDBA2001.PWR)

  12. DANIEL GOLEMAN • Bad News: • EQ abilities are declining in children • more impulsive, aggressive, and angry • entry level employees are needing more training in EQ competencies • Good News!! • EQ is teachable and tends to increase over your lifetime (maturity) (EQDBA2001.PWR)

  13. IMPLICATIONS FOR EDUCATORS • Debate over purpose of Higher Education • Stakeholder needs • Educate the “Whole Person” • Are we prepared? (EQDBA2001.PWR)

  14. THE END (SBMCOLOR.PPT)

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