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Emotional Intelligence

Emotional Intelligence

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Emotional Intelligence

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  1. Emotional Intelligence

  2. Emotional Intelligence Is The Key To Success • “’Emotional Intelligence’ refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships.” * • Self-awareness • Self management • Social awareness • Relationship management * Working With Emotional Intelligence, Daniel Goleman, Bantam Books, 1998

  3. The Emotional Competence Framework • Personal Competence: These competencies determine how we manage ourselves. * • SELF-AWARENESS • Emotional self-awareness: Reading one’s own emotions and recognizing their impact; using “gut sense” to guide decisions • Accurate self-assessment: Knowing one’s strengths and limits • Self-confidence: A sound sense of one’s self-worth and capabilities P * Primal Leadership, Daniel Goleman, Harvard Business School Press, 2002

  4. The Emotional Competence Framework • Personal Competence: * • SELF-MANAGEMENT • Emotional self-control: Keeping disruptive emotions and impulses under control • Transparency: Displaying honest and integrity; trustworthiness • Adaptability: Flexibility in adapting to changing situations or overcoming obstacles • Achievement: The drive to improve performance to meet inner standards of excellence *Primal Leadership, Harvard Business School Press, 2002

  5. SELF-MANAGEMENT • Initiative: Readiness to act and seize opportunities • Optimism: Seeing the upside in events

  6. The Emotional Competence Framework • Social Competence: These capabilities determine how we manage relationships: * • SOCIAL AWARENESS • Empathy: Sensing others’ emotions, understanding their perspective, and taking an active interest in their concerns • Organizational awareness: Reading the currents, decision networks, and politics at the organizational level • Service: Recognizing and meeting…client or customer needs * Primal Leadership, Harvard Business School Press, 2002

  7. The Emotional Competence Framework • Social Competence:* • RELATIONSHIP MANAGEMENT • Inspirational leadership: Guiding and motivating with a compelling vision (for media salespeople this would translate into creating value with an inspiring vision for your medium and your media outlet) • Influence: Wielding a range of tactics of persuasion • Developing others: Bolstering others’ ability through feedback and guidance * Primal Leadership, Harvard Business School Press, 2002

  8. RELATIONSHIP MANAGEMENT • Change catalyst: Initiating, managing, and leading in a new direction * • Conflict management: Resolving disagreements • Teamwork and collaboration: Cooperation and team building * Primal Leadership, Harvard Business School Press, 2002