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Emotional Intelligence

Emotional Intelligence

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Emotional Intelligence

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  1. Emotional Intelligence What is it and how do I use it?

  2. What is Emotional Intelligence? Pre-Test

  3. Pre-Test True or False? Emotion is any feeling creating an excited mental state. True

  4. Pre-Test True or False? All emotions contain a physiological path preparing the body to respond. True

  5. Pre-Test True or False? The emotional mind is far quicker than the rational mind springing into action with a strong sense of certainty. True

  6. Pre-Test True or False? Within the brain, the amygdala is the storehouse for our emotional memories that are accessed in order to respond to a current situation. True

  7. Pre-Test True or False? The ability to keep the rational and emotional mind operating in harmony while allowing each to lead when appropriate is emotional intelligence. True

  8. Pre-Test True or False? Emotional intelligence is a more reliable predictor of success than I.Q. True

  9. Pre-Test True or False? Emotional intelligence includes characteristics such as: • Being able to motivate oneself, and persist in the face of frustrations; • Impulse control and willingness to delay gratification; • Ability to regulate moods and not be immobilized by distress; • Ability to think, to empathize and to hope. True

  10. Pre-Test True or False? There is recent data from a massive survey (1993) of parents and teachers showing a worldwide trend indicating that the present generation of children are more lonely and depressed, more angry, impulsive and aggressive, more nervous and prone to worry. True

  11. Pre-Test True or False? A “natural leader” is a person who can express the unspoken collective sentiment and articulate it so as to guide a group toward its goals while being emotional nourishing to individuals within the group. True

  12. Pre-Test True or False? Effective educational programs will blend the understanding and practice of emotional, cognitive and behavioral skills . True

  13. Am I Emotionally Intelligent? Sample Test

  14. Sample Test • Even when I do my best, I feel guilty about things that did not get done. • Most of the time • Often • Sometimes • Rarely • Almost never

  15. Sample Test • Some people make me feel bad about myself no matter what I do. • Strongly agree • Agree • Partially agree/disagree • Disagree • Strongly disagree

  16. Sample Test • When I see something that I want, I can hardly think about anything else until I get it. • Very True • True • Somewhat true • Mostly not true • Not true at all

  17. Sample Test • I say things that I later regret. • Regularly • Often • Sometimes • Rarely • Almost never

  18. Sample Test • I panic when I have to face someone who is angry. • Most of the time • Often • Sometimes • Rarely • Almost never

  19. Sample Test • When I resolve to achieve something, I run into obstacles that keep me from reaching my goals. • Regularly • Often • Sometimes • Rarely • Almost never

  20. Sample Test • I worry about things that other people don’t even think about. • Most of the time • Often • Sometimes • Rarely • Almost never

  21. Sample Test • When someone does me a favor without being asked, I wonder what his/her real agenda is. • Very true • Mostly true • Somewhat true • Mostly not true • Not true at all

  22. Sample Test • No matter how much I accomplish, I have a nagging feeling I should be doing more. • Most of the time • Often • Sometimes • Rarely • Almost never

  23. Sample Test • In my view, happiness depends mostly on: • society and economy • one’s background • the way one was treated as a child • one’s environment • the people one is surrounded by • the way one leads his/her life • one’s luck

  24. Sample Test • When I fail at a task or do worse than I would like, it is usually due to: • Lack of preparation or effort on my part. • Lack of concentration or attention on my part. • Lack of ability on my part. • External factors, (i.e. things that have nothing to do with me, such as an unreasonably difficult task, bad weather/timing). • Internal factors (i.e. my traits and characteristics, such as I.Q., talents, etc.) beyond my control. • Combination of factors, mostly things that I can change. • Combination of factors, mostly things I can’t change.

  25. Sample Test • I open up and talk about my most intimate issues and private feelings with just about anybody, anytime, in any circumstances. • Exactly right, I am willing and able to share and discuss anything with anybody, no matter what the time and place. • It depends, I share and discuss my intimate issues with some people, but there are circumstances where it can be a mistake or inappropriate. • It depends, I share and discuss my intimate issues with some people, but in most instances it can be a mistake or inappropriate. • No way, intimate issues should not be discussed with anybody except for the closest family members or friends. • No way, people should deal with intimate issues by themselves.

  26. Sample Test • When there is something unpleasant to do, I: • do it right away and get it over with. • postpone it until I feel like doing it. • postpone it until I have nothing else to do. • postpone it until it is too late and gets dropped. • wait until I have no other choice but to do it. • find a way to reward myself for doing it and then do it. • break the task into small steps and do them one by one. • find an acceptable valid reason I cannot do the task and get rid of it. • find someone else to do it for me.

  27. Sample Test • When I am upset, I: • can tell exactly how I feel. • can usually tell how I feel, but sometimes it is difficult to distinguish exactly what I am feeling. • usually cannot distinguish what I am feeling exactly. • don’t lose time trying to figure out what exactly I am feeling.

  28. Sample Test • When I have a major problem that I find extremely difficult to deal with, I: • will deal with it myself. • go to family members for advice and/or support. • go to my friend(s) for advice and/or support. • go to my therapist/counselor for advice and/or support. • try and distract myself. • submerge myself in unrelated work. • try and forget about it. • pretend it does not exist.

  29. Scoring the Sample Test There is no arguing that classical IQ is important in our success. However, emotional intelligence is equally important. Emotional intelligence is a prerequisite for the proper development and actualization of our other intellectual abilities. For more information or to take the full version of the test, click here. Some information courtesy of and

  30. Test Your Common Sense Take this test to learn how much “common sense” you have. You may use only the information that appears in the question, and you must select one of two choices given. The correct answers are given later.

  31. Test Your Common Sense • You are about to cross a busy intersection as you walk home, but the walk light is out of order. What should you do? • Cross with caution • Don’t cross

  32. Test Your Common Sense • Tuna is your favorite food, and you love all varieties equally. Today, you find the fancy grade on sale at half-price: Now it costs only twice as much as the unfancy grade. You’re always short of cash. What should you do? • Buy the fancy kind • Buy the unfancy kind

  33. Test Your Common Sense • You need a warm winter coat, and you’ve found two on sale. One is twice as warm as the other, but the other one looks much better. Which should you buy? • The warmer one • The one that looks much better

  34. Test Your Common Sense • You should get a haircut before you go on a job interview tomorrow, but you don’t have enough money. What should you do? • Go to the interview • Cancel the interview

  35. Test Your Common Sense • Your favorite shoes are wearing out. They can be repaired as good as new for $50. A new pair costs $100. What should you do? • Repair the shoes • Buy a new pair

  36. Test Your Common Sense • You’re starting to take a test. One of the directions notes that there is a penalty for guessing. What should you do? • Guess • Don’t guess

  37. Test Your Common Sense • You’re looking for an apartment and find two you can afford. One has a view of a park. The other has a view of a flashing neon sign. You love flashing neon signs. Which apartment should you rent? • The one with the park view • The one with the view of the flashing neon sign

  38. Test Your Common Sense: Answers • (a) Cross with caution. This is what you do at intersections without walk lights. • (b) Buy the unfancy kind. You’re short of cash and love all varieties equally. • (a) The warmer one. If you buy the better looking one, you’ll still need a warm coat. • (a) Go to the interview. You need the job and your hair will only grow longer.

  39. Test Your Common Sense: Answers • (a) Repair the shoes. They’ll be as good as new at only half the price. • (b) Don’t guess. You’re penalized for guessing. • (b) The one with the view of the flashing neon sign. It states that you love flashing neon signs.

  40. Test Your Common Sense: Answers The questions should have become progressively harder to answer, or in other words you started to argue more and more. If this is correct, note your first “missed” question and re-read the question. The information is there. * Courtesy of “Ask Marilyn,” by Marilyn Vos Savant. Parade Magazine. June 9, 2002

  41. What Do You Do? Measure your reactions to confrontational situations. Someone disagrees with you and • Stands up and threatens to leave. • Dictates unrealistic terms of agreement. • Verbally or physically threatens. • Starts to cry. • Interrupts repeatedly. • Threatens to file a grievance.

  42. Someone disagrees with you and … • Refuses to agree with something that seems reasonable on the surface. • Remains locked into his/her position refusing to budge. • Raises his/her voice using an angry harsh tone. • Tries to attack your authority or impartiality.

  43. Someone disagrees with you and … • Starts to disclose something very intimate about another party as an attempt to discredit him/her. • Uses gossip or backstabbing. • Uses hardball tactics.

  44. Property management has clearly evolved into a set of required management skills that reaches beyond the preparation of most currently employed in the field.

  45. Let’s take a look at some of the skills to see if there is a common foundation. • Counseling individuals • Building teams • Stress and conflict control • Change catalyst • Customer relations • Integrating new technologies • Leveraging diversity

  46. Self awareness Personal decision making Managing feelings Handling stress Empathy Communication Self disclosure Insight Self-acceptance Personal responsibility Assertiveness Group dynamics Conflict resolution Emotional intelligence would seem to be the necessary ingredient with its main components of:

  47. Leadership Skills: Rate Yourself The best leaders have strengths in at least a half-dozen key emotional-intelligence competencies. While getting a personal profile of your strengths and weaknesses requires a more rigorous assessment, this quiz can give you a rough rating. More importantly, we hope it will get you thinking about how well you use leadership skills – and how you might get better at it. * Reprinted from Parade Magazine, “Could You Be a Leader,” by Daniel Goleman, June 16, 2002

  48. Leadership Skills: Rate Yourself Statement • I am aware of what I am feeling. • Seldom • Occasionally • Often • Frequently

  49. Leadership Skills: Rate Yourself Statement • I know my strengths and weaknesses. • Seldom • Occasionally • Often • Frequently

  50. Leadership Skills: Rate Yourself Statement • I deal calmly with stress. • Seldom • Occasionally • Often • Frequently