Workflows in Archie IMS Support Person: Sonja Henderson Place: Cardiff, UK Date: Tuesday, 2 March 2010
Workshop outline • Advanced workflow features: ticketing system; Workflow Status Report; accessing tasks through Archie; accessing existing workflows • Hands-on exercises • Moving to Stage 3: tips from Stage 2 Pilot MEs
TICKETING SYSTEM Special messaging system within the workflow system ....
Ticketing system • Used to inform people outside the editorial base when it is time for them to perform a task (regular Archie users use Organizer) • Email generated by the system is sent to the person assigned to the task; all documents needed to complete the task can be attached to the email • Recipient accesses a web link to let the Workflow Manager know (via Archie) when the task has been completed and to submit relevant documents (e.g., completed refereeing forms)
Advantages of the ticketing system • Easy communication between editorial base and other people assigned tasks • Provides task assignees with everything they need to mark their task as completed and report back to the editorial base without logging into Archie • Integrated into the workflow system – allows tracking of communication and automatic updating of information about tasks
Accessing tasks You can access tasks on the Tasks tab of the workflow Properties To open a task’s Properties, double-click the name of the task or click the name of the task and click
Task Properties • On the Advanced tab you can create an email Ticket to allow the task assignee to complete the task without logging into Archie or sending an email outside of the system • You can also modify the Notifications related to this task, e.g., you can arrange to be notified when the task is completed, or for the task assignee to be notified if the task is overdue
Creating a Ticket To create a Ticket open the task Properties and go to the Advanced tab Click Create Ticket Or in the Tasks tab of the workflow Properties right-click an In Progress task and choosing Send Ticket
Creating a Ticket The Message tab provides a preview of the ticketing email that will be sent to the task assignee and allows you to edit both the subject line and the text of the email
Creating a Ticket Tick “Attach a review version” to attach a copy of the review in RevMan or PDF (or both) formats On the Attachments tab you can select documents to attach to the ticketing email These may include a version of the review (in RevMan and/or PDF formats), documents stored in your CRG’s Files folder in Archie, and/or documents stored on your local computer, e.g., a document comparing two versions of the review Click OK to send the Ticket
Receiving a Ticket The assignee will receive an email with the subject lineand text as previewed and edited by you The email includes: a.a link to the actual ‘ticket’ which allows the recipient to notify you (via Archie) when they have completed their task b.a link to a one-page document with a brief explanation of the ticketing system c.any documents you selected for attachment a b c
Receiving a Ticket If the recipient’s comments are brief, they may be typed directly into the ‘Brief notes’ box, which are saved as a ‘Notes made’ Event in the task’s History If the task involves submitting comments or feedback, files containing these can be attached to the ticket for transmission back to you (and saved in the Files tab of the Workflow’s properties) When the ticket recipient clicks Mark Task as Done the task is automatically marked as Completed in the workflow in Archie
Workflow Properties Files tab – This is where files submitted by others using the ticketing system will be saved. You can also upload and store various documents related to the review here.
Accessing tasks through Archie • You can see a list of ‘In Progress’ tasks assigned to you in the Organizer tab in Archie • To open a task’s Properties, click the name of the task • The exclamation mark in front of a task means that the task is overdue
Task Properties General tab displays : • the name of the workflow • the Workflow Manager • the review title • the name of assignee • the name of the task and the task’s description • status of the task (In progress, Completed, or Skipped) • dates started and due
Accessing an existing workflow • You can access the workflows relating to the specific review from review’s Properties sheet in the Workflows tab • Within this tab you can also upload files related to this review
Editing a workflow template You can customize the default workflow templates provided in Archie in various ways to reflect more closely the way your Group works. To edit a template for use in your CRG, go to Tools, then Edit Workflow Templates…
Editing a workflow template Select the template you want to edit from the pull-down list On the Tasks tab edit the default task durations as desired, mark any tasks you want to skip on a regular basis by ticking the ‘Skip’ box to the right of the task name Note that when skipping a decision task, you must indicate which decision (e.g., ‘Yes’, ‘No’, or ‘Unclear’) should be assumed to have been made.
Editing a workflow template To select individuals who should always be the default choice for specific Workflow Roles, go to the People tab and use the Select Person icons to match specific people to specific Roles The people you select will appear as the default selections for the specified Workflow Roles each time the new workflow is run Click OK to finish
Workflow Status Report In Archie you can generate reports that cover all your CRG’s workflows or reports about individual workflows For information on the status of all workflows, right-click your CRG’s name under Resources and choose Reports, then Workflow Status
Reminder: workflow types • Title Registration • Protocol Development • Protocol Amendment • Review Development • Review Amendment • Review Update
Default workflow permissions during pilot • All permissions set to Low, ie no permission • IMS Support will give ME Maximum permissions • ME to edit permissions for others as appropriate: CRG Properties > Roles tab
Exercises • Customising workflow templates • Creating and starting a workflow • Working with tasks • Using the ticketing system • Workflow reports • Viewing and accessing workflow