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Managing Conflict

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Managing Conflict

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  1. Managing Conflict Washoe Academy of School Leaders 2012

  2. Role/Goal • Facilitator of your learning • To facilitate dialogue among peers and provide the group with tools for addressing conflict • To provide an overview: • Organizational lens • Organizational roles • Conflict management

  3. What does conflict mean to you? How do you respond to conflict?

  4. Conflict Defined “The interaction of interdependent people who perceive opposition of goals, aims, and views; and who see the other party as potentially interfering with the realization of these goals” Putnam & Poole (1987, p. 352) Handbook of Organizational Communication

  5. Conflict in Schools “Broken Expectations” By Sue Maguire, 2001 ,

  6. Standard 5: Managerial leadership The Principal effectively and efficiently manages the complexity of human interactions so that the focus of the school can be improved student achievement.

  7. Competencies • Conflict Management • Communication

  8. Competencies • Dialogue/Inquiry • Emotional Intelligence

  9. Competencies • Judgment • Personal Ethics and Values

  10. Competencies • Responsiveness • Sensitivity

  11. Organizational Systems Lens

  12. What is role and goal?

  13. Goal It is your job to lean into conflict and NOT avoid it.

  14. Use a T-Chart to respond to these questions

  15. Role and Goal What is your role in conflict? Examples of conflict

  16. The Nature of Conflict Dysfunctional –when conflict is dysfunctional there is a win-lose attitude and hostility is produced. Functional -when conflict is function, the school benefits; there is a win-win attitude and harmony exists

  17. Impact of Conflict

  18. Establishing Healthy Culture • Create Codes of Ethics-Conduct – See p. 87 in 10 Traits of Highly Effective Schools • Clearly Understand the Organizational Lens • Create a system for conflict among staff, students, and administration

  19. Codes of Conduct Share your schools codes of conduct Do they include communication? Dealing with conflict?

  20. Communication (Prevent Triangulation) • Listen intently to the person bringing forth the conflict • Paraphrase the conflict (lowers anxiety) • Redirect the person back

  21. VOMP Vent Ownership Moccasins Plan

  22. Vent

  23. Ownership

  24. Moccasins

  25. Plan

  26. Practice