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Managing Conflict

Managing Conflict

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Managing Conflict

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  1. Managing Conflict Scale, Orange, and Connotation Definition and Types Management Styles

  2. Scale • Please fill out your scale answering all the questions thinking about the same context of conflict. If thinking about conflict with significant other, answer all questions thinking about conflict with them. If thinking of conflict at work, answer all questions thinking about conflict at work.

  3. What do we do? • Two sisters fighting over an orange, we cannot get another orange, how do we settle it?

  4. Word Association • I say the word “Conflict”, you say…..

  5. Interpersonal Conflict • Defined- “An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals.”

  6. Functional and Dysfunctional Conflicts • Dysfunctional Conflict: The outcomes fall short of what is possible and have a damaging effect on the relationship. Example: Physical Violence • Functional Conflict: Achieve the best possible outcome and even strengthen the relationship. Example: Deciding to move out on your own. • What makes the difference? The WAY the conflict is communicated.

  7. Management Styles • Withdrawal- resolving conflict by physically or mentally removing oneself from the conflict. • Is it assertive? • Is it Cooperative? • Lose-Lose

  8. Management Styles • Accommodating- resolving conflict by satisfying others’ needs or accepting others’ ideas while neglecting our own. • Assertive? • Cooperative? • Lose-Win

  9. Management Styles • Forcing- resolving conflict by attempting to satisfy your own needs or advance your own ideas with no concern for the needs or ideas of others and no concern for the harm done to the relationship. • Assertive? • Cooperative • Win-Lose

  10. Management Styles • Compromising- people attempt to resolve their conflict by providing at least some satisfaction for both parties. • Assertive? • Cooperative? • Lose-Lose 85% of time • Win-Win 15% of time

  11. Management Styles • Collaborating- resolving conflict by trying to fully address the needs and issues of each party and arrive at a solution that is mutually satisfying. • Assertive? • Cooperative? • Win-Win

  12. Let’s check those Scales for your tendency! • Far left is Forcing • Second from the left is Collaborating • Middle is Compromise • Second from the right is Avoiding • Far right is Accommodating

  13. Chart

  14. What did we come up with for the Orange???

  15. Next Class: 25 point Activity