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FEEDBACK

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Presentation Transcript

  1. FEEDBACK (discernable response of a receiver to the sender’s message)

  2. FEEDBACK

  3. Communicating at Work – Adler/Elmhorst

  4. NOISE (factors interfering with message exchange: physical, physiological, psychological)

  5. Communicating at Work – Adler/Elmhorst

  6. CONTEXT (physical, social, chronological, cultural)

  7. Paralinguistics

  8. Paralanguage • Pitch (high/low) • Resonance (thick/thin) • Tempo (speed) • Articulation (precise/imprecise, • e.g., “gonna/going to”) • Dysfluencies • Rhythm • Volume • Pauses

  9. Funky Winkerbean

  10. How We Communicate 7% = What we SAY 93% = Our BODY LANGUAGE Of that 93%... 55% = Body Language 38% = Paralinguistics

  11. DO learn to be aware of and control your non-verbal “language”…

  12. …and be observant of the non-verbal language of others.

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