1. NCR ranked in Top 100 - 1998, 1999, 2000, 2001 Retention Strategies, Benefits Options, Staff Diversity, Career Development Professional Opportunities Orientation Program David Churchill Director of Project Management Information Technology Services September 17, 2002

2. Agenda • NCR Overview • Opportunities in Information Technology Services • Organization & Functions • Job Families • Career Paths • Career Management • Performance Management • Professional Development • Candidate Characteristics • NCR @ Indiana University

3. NCR Overview - Quick Facts • NCR is the leader in providing Relationship Technology solutions including privacy-enabled Teradata warehouses and customer relationship management (CRM) applications, retail store automation and automated teller machines (ATMs). • Targeted markets are Retail, Financial, Communications, Manufacturing, Travel and transportation, and Insurance. • Ranked #304 in Fortune 500 • 2001 Revenue: $5.9 Billion • Employees: Over 30,000 in over 100 countries • Headquarters: Dayton, OH

4. QUALITY Enterprise Applications Business Unit IT Teams Customer Services Financial Systemedia Retail Teradata Application Definition and Delivery BU specific Engineering and Support Enterprise Application Engineering & Support Technology & Infrastructure Opportunities in Information Technology Services • Functional organizational structure, distributed globally • Engineering / Product Management • Marketing & Sales • Delivery (ERP) • Services • Finance • Human Resources • Data Warehouse • 1,256 IT people in 41 countries • Major Locations: • Dayton, Ohio • Sophia, France • Sydney, Australia • Tokyo, Japan

5. Opportunities in Information Technology Services • Organization Functions • IT Partner • Alignment to BU • IT Strategies, Priorities, Roadmap • Portfolio and Program Management • Program Requirements • Relationship Management & Communications • Application Engineering & Support • Architecture • IT Architecture • Interoperability • Engineering • Project Management • Software Engineering / Systems Integration • Installation & Testing • Configuration Mgmt • Supplier Mgmt • Support • Database Administration • Performance Mgmt • Software Support • Software Maintenance • Quality • CMM, Software Quality Assurance, Metrics • Application Deployment & Local Support • Deployment • Project Management • Data Modeling, Transformation, Conversion • Local Application Integration • User Testing & Training • End User Operational Support & Consulting • Relationship Management with Regional Organizations • Local Application Support & Disposition Management

6. Opportunities in Information Technology Services • Organization Functions • Technology & Infrastructure • Global Processing • Systems Monitoring • Server Operations • HW and OS Support • Systems Performance • Storage Management • Data Backup / Recovery • Disaster Recovery • Capacity Planning • Voice / Data Networks • Network Design & Capacity Planning • Network Monitoring • Remote Access • Voice/Data Services TCO • Security • Standards, Processes, Audits, Monitoring • Workgroup Computing • End User Productivity Solutions (email, etc) • PC Software Management • PC TCO • Workgroup Design & Standards (server, PC) • Workgroup Data Management • End User Training, Consulting, On-Site Support • Help Desk Call Center & Support Process • First-level Problem Resolution • Problem Escalation • Functional Support • Quality • Six Sigma • Project Management • CMM / SQA • Strategy • Communications • Finance & Administration • Financial Planning, Reporting, & Analysis • Procurement • Procurement & Compliance • Human Resources • Job Families & Skills Requirements • Recruiting • Talent Management • Compensation & Recognition

7. Product Management Software Engineer Technical Solutions Engineer Technology Consultant Project Management Solutions Consultant IT Product Specialist IT Partner Processing Solutions Consultant Project Coordinator Software Developer Acct/Ops Mgt Network Engineer IT Product Manager Business Solutions Consultant Project Mgr Network Architect Applications Deployer Project Mgr Operations Analyst IT Program Director Program Mgr Database Adm Executive Program Manager Service Desk Consultant Applications Architect Vendor Mgr BusinessTechnical Opportunities in Information Technology Services • IT Job Families / Roles

8. Opportunities in Information Technology Services • IT Career Paths IT Business Path IT Technical Path Emphasis on Business Skills: Strategic Planning, Financial Management, Operations, … Project Management Business Solutions Consultant Software Engineer Technology Solutions Consultant Non-IT Paths Marketing Finance Business& Technical Skills: Planning, Analysis, Design Graduate Entry Technical Skills: Programming, Integration, Support Typical assignment is 18-24 months Undergrad Entry

9. There is no “correct” path, so enjoy the journey! Opportunities in Information Technology Services • An Example IT Career Path • Software Engineer - 3 Years • Logistics • Procurement • International Sales & Marketing • Business Solutions Consultant - 3 Years • Law Department • Controller’s Division *** Earned MBA Degree *** • IT Partner / Program Manager - 4 Years • Professional Services *** Earned PMP Degree & Certification *** • Professional Services Consultant (non-IT) - 2 Years • Year 2000 Customer Migrations • Professional Services Director (non-IT) - 1 Year • Business Operations • IT Services Director - 2 Years • Global Deployment • Quality - Project Management

10. Career Management • Performance Management • Provides for clear objectives, aligned to strategy • Ongoing feedback between manager and employee • Specific development opportunities identified to increase performance • Formal performance review annually

11. Career Management • Professional Development • Your Responsibilities • Accept responsibility for your own career • Assess your interests, skills, and values • Establish goals and career plans • Utilize development opportunities • Tuition Reimbursement & Professional Certification Programs • Talk with your manager / HR Consultant about your career • Follow through on realistic career plans • Build your network & seek a mentor • Your Manager’s Responsibilities • Provide timely performance feedback • Provide developmental assignments and dollars • Participate in career development discussions • Support employee annual development planning

12. Career Management • Candidate Characteristics • Preparation for Position • Academic Success • Academic Curriculum • Work Experience • Internships • Behavioral Attributes • Technical/Professional Knowledge and Skills • Sense of Urgency / Bias Toward Action • Individual Accountability • Sets High Standards • Competitive Spirit • Communications Skills • Targeted Selection Interviews • STAR = Situation, Task, Action, Result

13. NCR @ Indiana University Finance/Accounting Entry Level • Pre-Night Date(s): Oct-17-2002 • Interview Date(s): Oct-18-2002 • Graduation Date: Dec-2002 - Jun-2003 • GPA Required: 3.0 (Cumulative) • Citizenship: Permanent Resident Visa or U.S. Citizenship • Education Requirements: Bachelor’s degree in Finance, Business, Accounting or related field. Management Information Systems • Pre-Night Date(s): Oct-17-2002 • Interview Date(s): Oct-18-2002 • Graduation Date: Dec-2002 - Jun-2003 • GPA Required: 3.0 (Cumulative) • Citizenship: Permanent Resident Visa or U.S. Citizenship • Education Requirements: Bachelors degree in Computer Science, Information Systems, Op. and Dec. Tech. (incl. Bus. Process Mgmt.), Computer Engineering or related field. Thank You!