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Leadership and Self-Deception Getting out of the Box

Leadership and Self-Deception Getting out of the Box. Partnership for Patients . Thursday , May 1, 2014. Dennis Wagner and Dr. Paul McGann Co-Directors, Partnership for Patients U.S. Department of Health & Human Services CMS Center for Medicare & Medicaid Innovation. Thank You.

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Leadership and Self-Deception Getting out of the Box

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  1. Leadership and Self-DeceptionGetting out of the Box Partnership for Patients Thursday, May 1, 2014 Dennis Wagner and Dr. Paul McGann Co-Directors, Partnership for Patients U.S. Department of Health & Human Services CMS Center for Medicare & Medicaid Innovation

  2. Thank You For the hard work you are doing to improve our nation’s healthcare system. For your active commitment to improve the care of patients and clients. For your leadership and history of commitment and success on health care improvement, innovation and spread.

  3. Questions To Run On How does a limited mindset unknowingly sabotage our effectiveness? What are some of Georgia Hospital Association “Out of the Box” hospitals? What can each of us do “Out of the Box” to further ramp up urgency, action and results in this final year?

  4. Natural Mindset of “The Box” • Keeps us from connecting with others • Keeps us from getting results that exceed our immediate reach • Keeps us focusing on ourselves and “justifying” our behaviors, even when deep down we know better

  5. How We Deal With Being “In The Box” • Blaming Others • Critiquing Others • Trying to Change Others This mindset: • Isolates us from people • Generates resistance from people

  6. Alternatives to Being in the Box • Choosing to Focus on Others…as People • Choosing to Focus on Aims & Results…not Ourselves • Choosing to Honor Our Sense of Humanity, Rather Than Betraying It • In traffic • Sitting in an airplane as it is filling with people • In our work • In life • Choosing to Be Open to Resets

  7. The Most Powerful Model:Choosing How We Respond to the World

  8. Evolving to a State of Constant “Reset” Choices: “Embracing” v. Resisting • Embracing Work on All Harms • Embracing EEDs • Embracing Marilyn’s Request for Network-wide Results by August, 2012 • Embracing Patient & Family Engagement • Embracing “Harm Across the Board” as the New Normal • Embracing LEAPT as an Extraordinarily Rapid Cycle Initiative with Accountability for Results

  9. Philo of Alexandria “Be Kind, for Everyone You Meet is Engaged in a Great Battle”

  10. “You Move Toward What You Focus On” -- Doug Krug Our Requests: • Focus on People • Focus on the 40-20 Aims – Holding the Line • Focus on & Embrace Resets As “The Way We Roll” • Focus on Improving Where We Need to Improve • Harm Across the Board; Safety Across the Board • All 3 ADE Priority Areas • Pressure Ulcers

  11. GHA “Out of the Box” Hospitals

  12. “Out of the Box” Prescription for Results Name: Georgia Hospital Association • Commit to focus on people, 40/20 Aims, and “resets” as a way of doing business • Lead on improving where we need to improve • Re-engage top leaders and middle management in your hospital • Ramp up work in areas that need further attention – like CAUTI and ADEs, and Pressure Ulcers • Sustain GHA’s national leadership in the Partnership Achieving a 20% Reduction in 30-Day Readmissions and a 40% Reduction in Hospital Acquired Conditions Date: May 1, 2014 • Make Patients and Families an integral part of your safety program • Address Disparities in Harm & Readmissions • Support others in this work

  13. Questions To Run On • How does a limited mindset unknowingly sabotage our effectiveness? • What are some of Georgia Hospital Association “Out of the Box” hospitals? • What can each of us do “Out of the Box” to further ramp up urgency, action and results in this final year?

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