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Social Evaluation of MobileMAN: Meeting with Industrial Advisory Board

Dr. Jennifer Duyne and Claudia Brazzola present the Social Evaluation of MobileMAN project, focusing on analyzing social viability, user needs, and cooperation factors for wireless technologies. Research activities include a user-oriented website, analysis of social responses, needs assessment of elderly and disabled individuals, social evaluation of pilot tests, and examination of cooperation factors. Join the discussion on June 7th, 2004, in Helsinki.

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Social Evaluation of MobileMAN: Meeting with Industrial Advisory Board

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  1. Social Evaluation of MobileMAN Meeting with the Industrial Advisory Board (IAB)Helsinki – June, 7th 2004Dr. Jennifer DuyneClaudia Brazzola

  2. Agenda DSAS – Department of Social and Administrative Sciences Social Evaluation of MobileMAN • Objectives • Activities • Questions and discussion

  3. Social Evaluation: Objectives • Analyse the social viability of MobileMAN • Anticipate social responses • Enhance communication between system developers and potential end-users

  4. Research Activities • Users-oriented website/WIKI • Analysis of social responses to wireless technologies in use (WLAN and mobile phones) • Assessment of needs and concerns of elderly and disabled people • Social evaluation of pilot tests • Analysis of factors affecting cooperation

  5. 1.Users-oriented website • Objective • Participatory development of applications and scenarios of use for MobileMAN • Methodology • Pilot study: Dissemination of MobileMAN concept through stories and scenarios • WIKIMobileMAN: An open Website (http://mobileman.projects.supsi.ch) • Phase I: pilot test with students (4 weeks) • Phase II: Involvement of real potential end-users

  6. 2. Analysis of social responses to wireless technologies in use • Objective • Anticipate attitudes and responses to MobileMAN • Questions • What difficulties do different categories of people encounter with the use of wireless ICTs? • Which functions and applications are most appreciated and diffused? • Methodology • Analysis of secondary data on social issues of WLAN and mobile phones • Case studies on experiences with WLAN at the University of Lugano and ETH Zürich

  7. 3. Needs Assessment of elderly and disabled people • Objective • Raise awareness about the needs and constraints of socially excluded groups of people • Question • What are the attitudes, fears, and difficulties faced by elderly and disabled people in the use of wireless ICTs, such as bracelets and mobile phones? • Methodology • Review of secondary data • Case studies • Semi-structured interviews with representative sample of elderly and disabled people

  8. 4. Social evaluation of pilot tests • Objectives • Record and analyse attitudes and responses of testers • Analyse encountered difficulties • Capture immagination of testers • Methodology • Participatory observation • Semi-structured interviews with testers • Involvement of testers in WIKI

  9. 5. Analysis of factors affecting cooperation • Objective • Evaluate the viability of the cooperation model underlying MobileMAN • Question • Under what conditions does a group of people voluntarily organise and overcome conflicts between individual and collective interests? • Methodology • Review of secondary literature on collective action theory

  10. Conclusions • Questions? • Comments? • Thank you for your attention!

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