Vendor Interface

1. Hub Group, Inc. Vendor Interface Carrier Manual February, 2006

2. Vendor Interface • Vendor Interface (VI) is a web-based application which empowers carriers to: • Receive electronic load tenders (both intermodal and highway shipments) • Accept and Decline load tenders • Enter Load Particulars and Events • *Request Accessorial Authorization • Submit Invoices for payment • Obtain Payment Status • *Track open Documentation requirements • Vendor Interface has the ability to link Hub Group’s back-end operational system to our carriers via the internet. VI provides us the ability to effectively communicate with our carrier community. • *Currently not available for i2/TM Logistics Highway Carriers.

3. Getting Started The carrier must sign-on to the Vendor Interface Application through Hub Group’s main website www.hubgroup.com. Simply click on the “Vendor Login” button located on the left navigation bar from our website. Additionally, you can by-pass our website home page and go directly to the VI Application by accessing http://drayage.hubgroup.com. You will be presented with a login screen. Please contact Hub Group Support if you need assistance, 1-630-745-2300.

4. User ID and Password Each user is assigned a User ID which is generally their first initial and full last name (all lower case type). The password is system generated, the user id and password are e-mailed to the user. 2) You can change your password to something more user friendly by accessing the “My Account” tab located in VI once you sign-in. - Password must be five characters, alpha and numeric characters are accepted.

5. Vendor Interface Home Page The first screen a carrier will see is the “home page”. Here is where Hub provides valuable information to our carriers. Notification of enhancements and other announcements are placed here. There is also a helpful “Did you know” section that provides useful tips on the application. There are separate views for Intermodal and Highway Shipments.

8. Loads Waiting for Documentation

9. Loads Waiting for Documentation Report This report is utilized to inform the carrier when Hub is waiting for supporting documentation. Additionally, any load pending documentation is on hold for payment. The carrier may also access the necessary bar code sheet to include with their fax when faxing support documentation. This report is accessed by clicking the “Req Docs” tab on the Menu.

10. Navigation • The vendor has access to multi-screens from the Home Page of VI. The available screens are listed below. Certain tabs provide search options which allows the user to search for shipments. • My Account - Change User Password, Update Missing Events e-mail • Users - Create and Delete Users for users with “User Maintenance” privileges only • A/R (Accounts Receivable) – Access to view invoice payment status • Accessorials – Maintain and view accessorials processed by the carrier and or Hub • Addresses – Maintain locations where Equipment is Located • Tendered - New Loads Tendered need Accepted and/or Declined • New Active - New Loads Tendered which are assumed automatically accepted by the carrier. • New Changes - Changes which need acknowledged • New Cancelled - Tender cancellations which need acknowledged • Active - Accepted loads by the carrier • Invoice Ready - Completed loads waiting for invoice submission • Completed - Loads completed and invoice • Print History – Access to print old tender batches • Req Docs – View Outstanding Documents, Print Bar Code Cover Sheets, Scan

11. Navigation The carrier receives a visual and audio (if sound card and speakers are attached to carrier’s PC) notification when he has received New Tenders, New Auto-Accept Active Loads, New Changes, New Cancelled and New Accessorials. The application uses text links at the top of the page which are indicators of the above notices. When these icons are present the vendor knows there are orders which require an action. Click the link to open the relevant summary page. After addressing these notices the icons will disappear.

12. My Account & Users Tab The first two tabs, My Account and Users are addressed on the following slides. The My Account tab allows the user to change his/her password, update MissingEvents e-mail address and view a list of your location’s administrators. The Users tab allows the vendor to create id’s for their employees. When a new user id is created the system assigns a computer generated password which is e-mailed to the user. Any additional changes to a users password can be made by accessing my account.

13. USERS TAB • The vendor user who has “User Maintenance” Privileges has the ability to create user id’s for employees. This allows users to access the application and work independently. Additionally, the administrator may assign visibility to loads based on segment. It is strongly suggested that each individual have their own user ID when accessing VI.

14. USERS TAB • To create a user, select ‘Create User’ and enter the required information and select ‘Create’ again. The fields required to create a user are... • Name (first and last) • E-mail Address • Phone and Fax number • Time Zone • Privilege • Select segment visibility

15. Types of Tenders • Two methods are used to tender loads: • Tendered • Hub electronically tendered to the carrier and the carrier must either accept or decline the load within a given time period. • New Active (Auto Accept) • Hub electronically tendered a load to the carrier and assumes the carrier will provide the service • Tender Notification As mentioned previously, the carrier is notified visually when new tenders are received. Notification is located at the top of the VI screen: “New Tendered” and “New Active”. When these links are present the vendor must respond to the new tenders. It is recommended the carrier review all loads located in the “Tendered” tab and “New Active” tab numerous times per day to ensure tenders are not missed. There are additional links to notify the vendor when there are new changes, new cancellations and new accessorials. They function the same as above, once the new items are acknowledge the notifications will disappear.

17. Tendered Loads Tendered loads are offered to a carrier and the carrier must notify Hub Group whether or not they choose to provide the service requested. This electronic means of offering tenders is designed to replace the hundreds of telephone calls made today and assist in automating processes. The carrier has the ability to accept or decline based on the information provided. The carrier clicks the Tendered Link or selects the Tendered loads tab and he is taken to a summary page that displays newly tendered loads.

19. Tendered Loads The previous slide contained several tendered loads. The summary screen will provide the carrier all the information necessary to make a decision whether or not they will accept the tender. Type of move (Pick up/Delivery/Cross-town or Highway) Appointment Hub’s PO# Shipper or Consignee Equipment Type Rate/Fuel Surcharge The Hub Group Office that sent the tender Applicable indicators

20. Tendered Loads Carriers can sort the data on the summary page in ascending or descending order. If the up and down arrows are visible beside a column heading the column can be sorted accordingly. The vendor can print individual detail pages or the entire summary screen by selecting either the icon at the end of the line for the individual load or the icon at the top right portion of the page for the entire summary page. The printed detail page and its barcode is a requirement for those shipments that require support documentation.

24. Tendered Loads The carrier has the option to accept, decline or decide later on the tendered loads screen. He also has the choice of deciding on all the offered items at once or to select them individually. After a decision is made, they select one of the following... Process (individually chosen loads) Accept All Process and Print (individually chosen loads) Accept All and Print After the selection process is complete the accepted tenders are no longer visible on the tendered loads page and move to the active loads page.

26. New Active Tab New Active (also known as auto accepted) is the other type of tender offered to carriers. The difference between this type of offering and tendered loads is that carriers are only required to acknowledge “New Active” offerings, not accept or decline. Hub Group assumes the carrier will handle the shipment and is providing a pre-notification that the load has been given to them. New active loads are also visible in the carrier’s “Active” load screen and available for them to dispatch.

29. New Active Just like the “Tendered” summary page, the “New Active” page will provide all the information necessary to acknowledge the shipment. Important to remember, just because Hub Group tenders a shipment to a carrier in this manner, they can decline should they choose to do so. The vendor can print individual detail pages or the entire summary screen by selecting either the icon at the end of the line for the individual load or the icon at the top right portion of the page for the summary page. The printed detail page and its barcode is a requirement for those shipments that require support documentation.

31. Declined Loads From time to time a carrier may wish to decline a shipment offered to them for a variety of reasons. The process to decline a shipment is exactly the same whether it be “tendered” or “active”. How they access the decline confirmation screen is different. Tendered loads may be declined directly from the summary screen or from the details page. New active loads may only be declined from the details page. When a carrier chooses to decline a shipment they will be directed to a decline confirmation page like the one shown on the next slide. IMPORTANT – PLEASE DECLINE ALL TENDERS SHOWING INCORRECT RATES.

32. Free form text A carrier is asked to choose a reason for declining and confirm twice his intentions. A free form text box is also available for them to enter a text message. This information populates Hub’s operating system.

33. Active Loads Tab After shipments offered are accepted or acknowledged they move to the “Active” loads page. The “Active” loads tab is selected and the vendor will be directed to a search screen. The search allows the vendor to narrow the scope of the loads he wants to see. They have the ability to search by Number Date Location Segment Type Paperwork Each of these search criteria offers multiple options to the vendor to further refine their search.

34. Select the drop down arrow on any of the tabs above to display additional criteria for sorting shipments. The available text box below three of the search areas above are provided to isolate specifically a number, date or location related to the field directly above it.

35. Available IML Searches SEARCH BY NUMBER: Trailer Number (default), Pro Number, PO Number, Driver ID,Vendor Load Number SEARCH BY DATE: Appointment Date (default), ETA Date, Create Date SEARCH BY LOCATION: Consignee Name (default), Consignee City, Consignee State, Shipper Name, Shipper City, Shipper State, Destination Ramp Code, Origin ramp Code SEARCH BY SEGMENT TYPE: Pick up,Cross Town, Delivery, SEARCH BY PAPERWORK: Required, Not Received, Required and Received Choose any one of the search criteria listed above and enter a specific number in the text box just below and select <search>

36. Available Highway Searches SEARCH BY NUMBER: Trailer Number (default), Hub Pro Number, Hub PO Number, Carrier Pro Number SEARCH BY DATE: Appointment Date (default), Create Date, Actual Pickup Date, Requested Pickup Date. Requested Delivery Date SEARCH BY LOCATION: Delivery Name (default), Delivery City, Delivery State, Pickup Name, Pickup City, Pickup State SEARCH BY PAPERWORK: Required, Not Received, Required and Received Choose any one of the search criteria listed above and enter a specific number in the text box just below and select <search>

37. Understanding Hub’s PO Numbers • Hub’s PO number is a 15 digit number and it appears on each of the summary pages and in the Detail/Edit page. The order is formatted as follows: • 1st 2 digits = Hub Office Number (see next slide for a list of these offices) • Next 9 digits = Hub Order Number (also known as Hub’s Pro Number). This number also appears on the Detail/Edit screen. • Last 4 digits are for Hub’s internal use and serve to make each PO number unique. • (continued)

38. The Hub Office numbers are: 01 Chicago (HCIL) 03 Atlanta (HCGA) 04 Boston (HCBO) 05 Laredo (HCLD) 06 Mexico (HCME) 07 Cleveland (HCCL) 11 Golden Gate (HCGG 12 Texas (HCHO) 13 Indianapolis (HCIN) 14 Intermountain (HCIM) 15 Kansas City (HCKN) 16 Los Angeles (HCLA) 17 MidAtlantic (HCMD) 20 NY / NJ (HCNJ) 21 New York State 22 North Central Wisconsin (HCWI) 23 North Central Minnesota (HCMN) 24 Ohio (HCOH) 26 Pittsburgh (HCPA) 27 Portland (HCOR) 29 Saint Louis (HCSO) 30 Tennessee (HCTT) 33 San Diego (HCSD) 35 Canada (HCON) Understanding Hub’s PO Numbers

39. Summary Search Page

40. Active Loads Page The “Active” page is where the carrier “lives”. It changes as the shipment progresses through its life cycle. As the order is updated those changes are visible on this page. A trailer number entered, a status updated or a drivers’ name and/or load number. All these will populate the “Active” load. To edit a shipment, the vendor selects the edit icon. Carriers enter events, invoice numbers and load particulars in the Active page. Select the “edit” icon from the summary search to edit loads.

41. Select the edit icon on the left side of the summary screen

42. Segment Edit Information • The following three slides show portions of the edit page where the carrier provides information that is transmitted electronically to Hub Group. The top portion of the edit page provides the basic load detail. The following sections are available for edit. • The general comments section is where the carrier can send an electronic message to Hub Group. This message populates Hub’s operating system. • The load particulars - Missing information must be completed by the carrier. • The next section is for carrier particulars. Not required, these fields allow the carrier to enter specific information for this move that he can use later as a search. • The confirm box - Verify the consignee on the BOL matches the consignee on the load edit screen for pick-ups. • The last event information if available will populate automatically for deliveries to provide the carrier most recent status available on a shipment. • The status events section is where the carrier provides us the dates and time events happen in a timely fashion. This information populates Hub’s operating system and eventually flows to the customer. • Finally, a rate confirmation and a text box for the vendor to enter his invoice number.

47. Closing a Shipment • Vendors are required to provide all the following information in order to satisfy the requirements for closing a shipment in Vendor Interface. • Load Particulars • Status Events • Invoice Number • Equipment Location (when Empty Removed event is entered). • Vendor Interface by design will electronically set up a payable for a vendor. Payment will not be made until all the appropriate paperwork is received.

48. Data & Events Required for Pick-ups • Load Particulars: Some information may be completed by Hub’s Operations. All missing information must be completed for IML and non-logistics loads: *Trailer # *Pieces and U/M *Shipper # (optional) *Weight *BOL# *Seal# (optional) *Ck to confirm Destination (See below) *Confirm the consignee data on the BOL is the same as that indicated in the Load Edit screen. • Vendor Particulars are optional and for the vendors use if desired.

50. This is a Logistics Hwy Order