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Comprehensive Billing and Payment Solutions for Bartow, Florida Residents

Discover our all-in-one billing and payment solutions designed specifically for the City of Bartow, Florida. With over 500 customer implementations, we provide seamless integration of IVR, web, mobile, and more. Our system allows for real-time access to account balances, payment history, and customer support, with 24/7 self-service capabilities. Reduce delinquencies and service interruptions through proactive notifications. Pay bills effortlessly via credit card or eCheck using our automated phone payment system.

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Comprehensive Billing and Payment Solutions for Bartow, Florida Residents

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  1. The City of Bartow, Florida Chris Wease, National Sales Presented by: cwease@summation360.com (704) 695-2686

  2. TWI Customers Over 500 customer implementations

  3. Billing Household Survey, Fiserv 2013

  4. Develop a Single Point of Integration IVR/Phone Web Counter Mobile Text2Pay eBilling Notify Integration Layer Payment Processing Customer Information System

  5. The all-in-one billing and payment solution. one expert vendorone hosted service one call issue resolution one data integration one payment processor one price for all services

  6. Resurgence of Inbound IVR / Phone Payment System • Standard Features • Real-time IVR interface with CIS database • 24/7 customer self-service access • Hear account balances and payment history • Pay bills by credit card or eCheck • System-Wide Messages • Update Customer Phone Numbers • Get answers to common questions & FAQ’s • Blog Post: What Goes Around Comes Around – IVR / Phone Payments Resurging The IVR handles 40% of all call traffic. • Call Samples (click to listen) • Main Menu • Account Balance and Payment • Spanish IVR Example

  7. Notifications Automatically notify thousands of customers in minutes • Features: • Manage multiple campaigns • Deliver customer-specific messages with data from your CIS database • “Press-2-to-Pay” to enter CIS and make payment • High volume callouts, email alerts, and text messages • Recorded voice or text-to-speech • Benefits: • Proactive notifications ensure customers are informed and satisfied • Reduce delinquencies and shutoffs by 30-70% • Examples: • Past-due courtesy alerts • Service interruptions • Outage Calls • Weather alerts • Any Notification • Call Samples (click to listen) • Boil Alert Notification • Past Due Courtesy Call • Blog Post: The importance of proactive outbound communication. “It’s easier for us to make a courtesy call than to disconnect service. To save even one trip is saving money.” – Union County, NC

  8. Be Proactive // But Not a Nuisance Bill Ready Email Bill Pay Reminder Email 1 Bill Pay Reminder Email 2 Bill Ready / Last Chance Email Pre-Disconnect Courtesy Call 2 Pre-Late Fee Courtesy Call Pre-Disconnect Courtesy Call 1

  9. Consolidate Simplify Save

  10. The City of Bartow, FloridaAttn: Utility Customer Service110 East Church Street Bartow, Florida 33830 Pay by credit card or check using our automated phone payment system at 863-534-0188

  11. Pay by credit card or check using our automated phone payment system at 863-534-0188 The City of Bartow, FloridaAttn: Utility Customer Service110 East Church Street Bartow, Florida 33830

  12. Pay by credit card or check using our automated phone payment system at 954-921-3241 The City of Hollywood, FloridaAttn: Utility Customer Service2600 Hollywood Blvd. Hollywood, FL 33022 The City of Hollywood, Florida Office Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd. 8:30 a.m. to 5:30 p.m.Hollywood, FL 33022

  13. Pay by credit card or check using our automated phone payment system at 954-921-3241 The City of Hollywood, FloridaAttn: Utility Customer Service2600 Hollywood Blvd. Hollywood, FL 33022 The City of Hollywood, Florida Office Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd. 8:30 a.m. to 5:30 p.m.Hollywood, FL 33022

  14. The City of Hollywood, Florida Office Hours: Attn: Utility Customer Service Monday-Friday 2600 Hollywood Blvd. 8:30 a.m. to 5:30 p.m.Hollywood, FL 33022

  15. Consolidate Simplify Save

  16. Mirroring Web Aesthetics…Consistency • Blog Post: Smartphones Now the Majority – Mobile Payments Poised for Growth Bartow Homepage >> Bartow Homepage >>

  17. QR Code • Blog Post: Smartphones Now the Majority – Mobile Payments Poised for Growth

  18. Consolidate Simplify Save

  19. TWI Payment Processing Services™ • Process credit card and eCheck payments by Web, IVR, mobile, and at the counter • Single view simplifies search, reporting, and reconciliation • Virtual Terminal & Card Readers Provided • Auto-Pay by credit, debit or eCheck • Auto-Updater Servicefor reducing interruptions in transactions (updates expired/lost/stolen cards) • Real-time payment processing • Level 1 PCI Compliant • Next day funding • Cross-departmental Use

  20. Detailed, real-time, PCI Compliant Transaction Searching for Point of Sale, IVR or web, or webmobile transactions

  21. The all-in-one billing and payment solution. one expert vendorone hosted service one call issue resolution one data integration one payment processor one price for all services

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