1 / 20

Reservation

Reservation. Aliño, Juan Miguel M. 3H4. What is a Reservation?. Advance request for available space and services at sometime in the future.

long
Télécharger la présentation

Reservation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Reservation Aliño, Juan Miguel M. 3H4

  2. What is a Reservation? • Advance request for available space and services at sometime in the future • A reservation, is in fact, the result of a request from a client, or someone authorized to ask in behalf of the client, that a specific travel product to be set aside, or reserved, for the intended user

  3. 3 Steps When Scheduling & Making a Reservation • 1st - consult the appropriate manuals in order to plan the client’s journey • 2nd - contact the reservations offices of the carriers or other suppliers involved. (Quality control). We verify availability, cost, and condition • 3rd - as you verify, you can also reserve the services that your clients require

  4. Automated &Non-automated

  5. Manual / Non- Automated • The traditional way of placing reservation before the advent of e-commerce and the Internet • Involves direct contact with supplier’s staff by mobile or regular phone

  6. Manual / Non- Automated • Time consuming process • Prone to error • Information is difficult to transmit within the carrier system and to other carriers

  7. Manual / Non- Automated • Sector/Leg Required. Sectors being traveled, that is point of origin to point of destination • Date of Travel • Flight Number/Class • Passenger(s) Name and how many passengers (adults/children – with corresponding ages) or seats are being reserved)

  8. Manual / Non- Automated • WAITLISTED? • UNAVAILABLE?

  9. Manual / Non- Automated • Passenger(s) Names and Number • Inclusive Dates – “early arrival” and “late departure” • Rooms Breakdown • Arrival / Departure Information • Meals Required • Special Function/Activities (if any) • Form of Payment

  10. Electronic Reservation • Introduced by the use of email correspondence and involve writing to the email address of the supplier and receiving a reply from a department or individual

  11. Electronic Reservation • Internet - Expedia

  12. Automated • means that the System or the agency is linked to some sort of specially designed computer

  13. Automated • Are made through a global distribution system wherein the supplier is a member • Provides availability of service first

  14. Computer Reservation Systems • A computer reservations system (CRS) is a computerized system used to store and retrieve information and conduct transactions related to air travel • Global distribution systems (GDS) - major CRS operations that book and sell tickets for multiple airlines

  15. Airline Reservation System • Part of the so-called Passenger Service Systems (PSS), which are applications supporting the direct contact with the passenger

  16. Amadeus • Computer reservations system or global distribution system, owned by the Amadeus IT Group with headquarters in Madrid, Spain • Train travel, cruises, car rental, ferry reservations, and hotel rooms

  17. Sabre • A computer reservations system/global distribution system (GDS) • Airlines, railways, hotels, travel agents and other travel companies

  18. Galileo • A computer reservations system owned by Travelport • As of 2002, it had a 26.4% share of worldwide CRS airline bookings • In addition to airline reservations, the Galileo CRS is also used to book train travel, cruises, car rental, and hotel rooms

  19. KIU • A computer reservations system CRS and global distribution system GDS • Used by airlines, travel agencies and hosted airlines GSAs worldwide

  20. FIN… BON VOYAGE!

More Related