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Enhancing Code Compliance: Strategies for Effective Community Standards and Enforcement

lorna avatar
lorna
22 diapositives · 344 Views · Jul 20, 2014

This presentation outlines key strategies and practices for achieving code compliance within communities. It emphasizes the importance of creating a safe and attractive environment through effective compliance services, educating the community, and addressing violations. Best practices like multi-departmental collaboration, staff training, and proactive measures are discussed. The historical context of Tigard’s code compliance approach, comparisons with other Oregon cities, and potential improvements through administrative options will be explored. Feedback from the council is sought to determine the future of Tigard's compliance framework.

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  1. Achieving Compliance: Process Changes and Code Revisions

  2. Presentation Outline • Why Provide Code Compliance Services • Best Practices • Tigard’s Code Compliance • Local Code Comparisons • Administrative Code Options • Council Feedback & Discussion

  3. Why Provide Code Compliance Services • Create and maintain a safe and attractive community • Establish and maintain community standards • Educate and inform • Bring violations into compliance

  4. Best Practices • Match program to approach • Make it a multi-departmental effort • Training staff is critical • Consistent application of code

  5. Clarify Purpose & Approach • Compliance/Enforcement • Reactive/Proactive • Prevention/Deterrence/Punishment • Education • Priorities and Desired Outcomes

  6. Different Approaches Livability • Community Development • Reactive • Administrative Remedies • Facilitate Compliance Enforcement • Police • Proactive • Judicial Remedies • Punitive Penalties

  7. Tigard’s History & Practices • Livability Approach • Past Practices • Intake via phone, email, counter visit, letters • Site visits to verify violation/compliance • Significant personal contact with complainant and violator • Summons to Court only enforcement “stick” • Compliance rate nearly 100% when pursued • Limited resources required some case selection/prioritization

  8. How Cases Were Addressed 8

  9. Resource History

  10. Operations After Reductions • Transfer portion of case management to the public • Online intake started in July 2010 • System automatically opens cases in permit software; stores information on case • Spread compliance among staff with other primary assignments • Compliance priority lowered

  11. Pulling a Team Together • Nuisance Case Processor • 0.2 FTE funded in fall budget adjustment • Development Code Violations • Assigned to Current Planning staff • Additional staff resources from Development Services-Planning and Building Divisions respond to Tree Code and Housing Code violations as needed • Management oversight

  12. Strategies • Increase Efficiencies • Reduce case handling • Limit contact time • Use form letters • Compliance “as best we can”

  13. How Cases Were Addressed 13

  14. How Cases Are Addressed Now

  15. Local Comparisons

  16. Similarities • Selective focus based on budget, community priorities & program structure • Customization of activities or program • Economic downturn has reduced services • Cities seek to increase efficiencies • Code & program revisions, reassign duties • Increasing use of web

  17. Major Differences • Organizational placement • Program Structure • Community’s Priorities

  18. Comparison of Code Compliance in Nine Oregon Cities

  19. Expanding Options • Administrative Abatement • Provides additional carrot & stick • Administrative Warrant • Expedient & saves resources • Administrative Lien • Could adapt to existing finance lien process • Administrative Fees • Recuperate partial administrative costs

  20. How Abatement Helps

  21. Administrative Fees • Duplicate judicial fine approach (discretionary; per violation; daily application) • Administrative overhead fee (discretionary; abatement cases; cases requiring significant staff time to resolve) • Flat fee (non-discretionary; per violation; applied periodically and for repeating same violation within specified time)

  22. Seeking Council Direction • Should TMC be amended to add administrative remedies - abatement, warrants, and liens? • Should TMC be amended to add administrative fees? • If so, which options – daily/per violation, overhead/cost recovery, flat fee – should be included; at what levels and frequency?