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Communication

Communication. Overview. What is communication? Internal and external communication Factors affecting the choice of communication Methods of communication Oral Written Visual Modern methods of communication. Communication is. The transfer of information(data) from one person to another.

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Communication

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  1. Communication

  2. Overview • What is communication? • Internal and external communication • Factors affecting the choice of communication • Methods of communication • Oral • Written • Visual • Modern methods of communication

  3. Communication is • The transfer of information(data) from one person to another.

  4. Internal Communication is • With people inside the organisation. • e.g. Notice Board.

  5. External Communication is • Between the organisation and people outside. • e.g. Letter

  6. Factors to consider when choosing a method of communications.

  7. 1. Cost • Is the method cheap or dear?

  8. 2. Speed • How long will it take to reach its destination?

  9. 3. Secrecy • Is the method confidential?

  10. 4. Record • Will a copy of the informationexist?

  11. 5. Destination • Is it internal or internal? • How far is it going?

  12. The 3 methods of communication are • 1. Oral/Verbal • 2. Written • 3. Visual

  13. Oral Communication is • Sending a verbal message. • Internal Eg. Intercom, face-to-face meeting. • External Eg. Radio, telephone.

  14. Advantages Quick Instant Feedback Disadvantages No Record May be hard to remember Oral Communication

  15. Types of Meetings • AGM: Annual General Meeting. • EGM: Extra-ordinary General Meeting. • Ad hoc: Informal meeting on the spur of the moment.

  16. Chairperson • Calls meeting to order. • Ensures that meetings run smoothly.

  17. Secretary • Sends out notices of meetings. • Writes up the Agenda. • Keeps minutes.

  18. Treasurer • Keeps a record of all finances. • Prepare final accounts. • Prepares financial reports.

  19. Written Communication • Some record is kept. • Internal Eg. Notice Board, Memo • External Eg. Letter, e-mail, fax

  20. Advantages Record kept Don’t have to remember everything Disadvantages No instant feedback May not be confidential e.g. fax Written Communication

  21. A Memo is • A short note used within a business. • To: Mr. Kelly • From: CSPE Class representative. • Date: 10/10/08 • Subject: Recycling paper. • Message: Please place used paper in recycle bins. • Signed:Mary Jones.

  22. A Notice of a Meeting is • Information about a meeting. • Sent by the secretary. • Name: 1st year PTM • Date: 20/10/08 • Place: SHS, Tullamore • Time: 9.00-3.00 • Signed: Aoife Malone

  23. An Agenda is • A list of topics that will be discussed at a meeting.

  24. Sample Agenda

  25. Visual Communication • Using charts, graphs, videos and television to give a messages internally & externally.

  26. Advantages Easy to understand Shows trends and comparisons Disadvantages Some people may not understand Takes time to prepare Visual Communication

  27. Rules for preparing charts/graphs • Give it a title. • Label the Y axis (eg. year) • Label the X axis (eg. quantity)

  28. Bar Chart • Is a series of bars. • Used for comparing quantities.

  29. Line/Trend Graph • Is a chart that uses lines. • Used for showing changes over time.

  30. Pie Charts • Is a circle divided into segments. • Used to show percentages or proportions.

  31. Government Agency involved in communication • An Post • Provides a national & international postal service.

  32. Other services • Publicity post • Delivers leaflets for a small fee.

  33. Swift post • Letter will be delivered quicker for a fee.

  34. Freepost • Special envelopes where customers can reply to business & they pay the postage.

  35. Private telecommunications providers • Eircom • BT • Perlico • Orange • Meteor • Vodafone

  36. Telecommunication services • Telephones • Freefone • Texting • Answering service

  37. Modern methods of communication

  38. Internet • E-mail • www

  39. Teleconferencing • Up to 20 people can talk together.

  40. Video-conferencing • TV link up of sound & pictures for meetings without travel.

  41. Recap • What is communication? • Internal and external communication • Factors affecting the choice of communication • Methods of communication • Oral • Written • Visual • Modern methods of communication

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