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MUSC VOLUNTEER ROGRAM

MUSC VOLUNTEER ROGRAM. Meet your Volunteer Staff . VOLUNTEER RECRUITERS MATT FRYE & ROBERT WATSON 876-3102 792-3580. KATY KUDER DEPARTMENT MANAGER KELLY HEDGES DEPARTMENT COORIDNATOR. Meet your Volunteer Staff. Welcome to the Volunteer Department.

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MUSC VOLUNTEER ROGRAM

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  1. MUSC VOLUNTEER ROGRAM

  2. Meet your Volunteer Staff VOLUNTEER RECRUITERS MATT FRYE & ROBERT WATSON 876-3102 792-3580

  3. KATY KUDER DEPARTMENT MANAGER KELLY HEDGES DEPARTMENT COORIDNATOR Meet your Volunteer Staff

  4. Welcome to the Volunteer Department You’re part of MUSC’s health care team now It’s a BIG responsibility!

  5. The IPC Crew Meet Mary C. Allen And the Infection Prevention & Control Staff 792-2123

  6. Our Favorite IC Practicioner: • Mary C. Allen • NC State Alum • Work @ Duke University in Histopathology • BSN UNC Greensboro 1980 • 23+yrs @ MUSC • Cardiology • Employee Health • Quality & Patient Safety • Joined IC in 2008 • Neurosurgery • Transplant • Interventional Radiology • Volunteer Services!!!!

  7. Great opportunity to interact with patients! 1-888-GWN-DESK

  8. Use your ID badge to access the office and any specific doors on your assigned unit Always remember to sign in and out each day Touch Screen Computer in each office Your PIN Number will be on the roster next to the touch screen in the Volunteer office Volunteer Info.

  9. MEAL CARDS $5 per day Cafeterias, Gift Shops Scan as DEBIT Use only on days you volunteer PARKING Ashley/Rutledge Ave Garage Separate parking for volunteers with extended hours/shifts Use only on days you volunteer Volunteer Info.

  10. MUSC MUSC Volunteer Dress Code ID’s MUST Be Worn @ All Times!! • Keep @ collar-level • Red MUSC Polo Shirt Mandatory • All volunteers will wear Polo Shirts unless wearing an Apron • Black or Khaki Pants / Skirt • Comfortable, closed toe shoes • No sandals or flip-flops • Natural hair coloring • Moderate body piercings and visible tattoos

  11. Patient Privacy • Because you work in a hospital you may get asked by a friend or neighbor for information about a patient. Unless the patient has given permission, staff members are forbidden by law to disclose the details of their medical status. Volunteers are not allowed to disclose patient information.

  12. Patient Privacy PROTECTED HEALTH INFORMATION • Name • Birth date • Social Security Number • Medical Record Number • Address • Phone Number • Admission/Discharge/Service Dates TO PROTECT OUR PATIENTS • Minimize computer screens • Turn over sheets with patient info • Place sensitive documents in confidential recycling bins • Don’t discuss patient info in public areas What you see or hear stays here!

  13. PatientPrivacy Patient Information is Confidential • Our Commitment To Confidentiality. The healthcare industry takes confidentiality very seriously. • It's about building relationships. Patients will not share personal information unless they can trust the provider and its employees to keep that information confidential. • It's about providing quality healthcare. Medical treatment has a better chance of success when patients have full trust in both their healthcare provider and facility • It's about the law. Recent legislation imposes large fines and possible criminal prosecution for both healthcare organizations and their employees in the event that guidelines provided to protect confidentiality are not followed. You can be held personally responsible for breaches of confidentiality!

  14. Dismissal of a Volunteer • Volunteers must adhere to the policies and procedures of the MUSC Medical Center and the Volunteer program and satisfactorily perform their volunteer assignments or be subject to dismissal. Human Resources Policy 33 of the Medical University Hospital Authority states: “A volunteer is an agent of the Authority while performing assigned duties. Therefore, volunteers are expected to abide by Authority policies and external regulations that govern their actions, including but not limited to those of ethical behavior, confidentiality, financial responsibility, and illegal use of drugs. Volunteers are not covered by the Fair Labor Standards Act and are not considered employees for any purpose.”

  15. Government Business • OSHA • Occupational Safety & Health Administration • JOINT COMMISSION • Joint Commission on Accreditation of Healthcare Organizations • HIPAA • Health Insurance Portability & Accountability Act

  16. Health Screening & Clearance Must have: • Shot records • 2 Varicella or had Chicken Pox • 2 MMR (measles, mumps and rubella), • Possibly Hep B (dependant upon placement) • Tetanus shot within 10 years Will receive: • TB Skin Test • Return 2 days later to check • Flu Shot

  17. Disaster & Emergency PoliciesFor all Emergencies Dial: 792-3333 Bad Weather DO NOT COME TO THE HOSPITAL! In case of Emergency Notify Department Manager Sign Disaster Sign-in Sheet in Volunteer Office Leave the Hospital Accidents Report to your unit / area supervisor immediately Report to Volunteer Office Public Safety @792 - 4196 For general & after hours assistance

  18. Do You Know the Difference? May Day Public Safety 792-3333 792-4196 Suspicious Persons Locked Doors Stroke Slips & Falls Campus Escort Fire

  19. Disaster & Emergency PoliciesFire Procedure • Remove anyone from immediate danger • Ensure all doors are closed • Activate the manual fire alarm • Call the Operator to report the fire (2-3333) • Try to fight the fire

  20. Stroke Awareness • Stroke every 45 seconds & Death every 3 minutes • 4 out of 5 families are affected by stroke • Berkeley, Dorchester & Charleston counties highest rates in SC • Costs the US over $60 billion each year

  21. Stoke Awareness Warning Signs • Loss of sensation • Weakness (especially one-sided) • Confusion • Dizziness • Trouble speaking • Sudden, severe headache

  22. Stroke Awareness Act F.A.S.T. for Stroke • Face: ask the person to smile. Does one side droop? • Arm: ask the raise both arms. Does one drift down? • Speech: ask the person to repeat a simple sentence. Can they repeat the sentence correctly? • Time: if the person shows any of these symptoms, act quickly, time is IMPORTANT!

  23. Wheelchair Transport • Always remember to practice AIDET • Take the size of the patient into consideration prior to selecting the chair • Do not lift or support a patient’s weight (in or out of chair) • Apply the brakes first and fold up foot plates (swing out leg rests) • Patient should have their feet on the foot plates before pushing the wheelchair • When pushing the patient, stand close to the handles with elbows bent

  24. Wheelchair Transport • Back the wheelchair into the elevator; Patient will be facing the door and this will allow for a smooth exit • Always apply the brakes when not moving (elevator, hallway, ramp/horseshoe) • Instruct patient to remain seated until chair is prepared for exit • At the destination, apply the brakes, fold up foot plates (open leg rests), and direct the patient to stand and get out chair using chair arms to support their weight • You are not allowed to hold babies or install car-seats

  25. 4 THINGS TO COMPLETE BEFORE YOU START… OSHA CERTIFICATE EMPLOYEE HEALTH CLEARANCE ORIENTATION POST TEST WEIGHT BIAS QUIZ

  26. ORGANIZATIONAL ORIENTATION / COMPETENCY CHECKLIST & TEST • Accountability, Respect, Excellence and Adaptability are the Medical Center’s values. T/F • Every volunteer is expected to report any activity that he or she reasonably believes is in violation of the law or MUSC policies. T/F • A volunteer can contact the compliance hotline at anytime. T/F • TB is an infectious disease. T/F • Code Red is the Fire Code. T/F • Washing your hands is one of the most important infection control methods. T/F • Risk Management only protects patients. T/F • Population specific competencies relates to the employee’s age. T/F • Red outlets are used for emergency power. T/F • ID Badges must be worn at collar level. T/F • Public Safety’s telephone extension is ____________. • Patient information can be released to anyone. T/F • Only patients with insurance have rights. T/F • Chaplains are available 24 hours a day, seven days a week. T/F • The MUSC Standards of behavior do not apply to the volunteers. T/F

  27. SENSITIVITY TRAINING: WEIGHT BIAS • 1. Which health care providers may exhibit weight bias? • A. physicians • B. nurses • C. medical students • D. all of the above • 2. The media does a good job of accurately and fairly representing overweight and obese individuals   • A. True     • B. False • 3. Wages for overweight and obese are comparable to those of non‐overweight or obese individuals • A. True • B. False • 4. Since I don’t treat obesity, I don’t have to worry about how I treat obese individuals at my job • A. True • B. False

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