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This guide provides essential troubleshooting techniques for recovering from a computer crash, aimed at members of the SIRSONS Retirement Computer User Group. It covers causes and damage assessment, and outlines simple methods including Safe Mode access, Last Known Good Configuration, and System Restore. We explore backup options such as drive imaging, archive backups, and Windows recovery tools, ensuring users can restore their systems and data effectively. Follow our step-by-step approach to safeguard your files and enhance your computing experience.
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RECOVERING FROM A COMPUTER CRASH ASSESS CAUSE AND DAMAGE USE SIMPLEST TROUBLESHOOTING TECHNIQUE TO RECOVER SAFE MODE (F8 AT STARTUP) LAST KNOWN GOOD CONFIGURATION (F8 AT STARTUP) SYSTEM RESTORE OR SCANREG /RESTORE (MUST BE ABLE TO START WINDOWS) WINDOWS CD REPAIR OPTION MAKING & RESTORING BACKUP FILES
BACKUP METHODS • DRIVE OR PARTITION IMAGE • ARCHIVE BACKUP • WINDOWS XP • NORMAL • INCREMENTAL
HIGHLIGHT IMAGE/CLICK SELECT DESTINATION F:\DiskImageBackup\MarchSeptBackup\MyBackup.pqi 5/10/2004
ARCHIVE BACKUPS • XP PROFESSIONAL – COMES INSTALLED • XP HOME – CD DRIVE\ VALUEADD\MSFT\NTBACKUP\ntbackup.msi • ME – CD DRIVE\ ADD-ONS\MSBACKUP\msbexp.exe • 98SE – ADD/REMOVE PROGRAMS\DISK (SYSTEM) TOOLS\DETAILS. SELECT BACKUP
Backup Status Operation: Backup Active backup destination: File Media name: "May04F1.bkf created 5/6/2004 at 3:50 PM" Error returned while creating the volume shadow copy:80042306 Reverting to non-shadow copy backup mode. Backup of "C: WINXP" Backup set #1 on media #1 Backup description: "Set created 5/6/2004 at 3:50 PM" Media name: "May04F1.bkf created 5/6/2004 at 3:50 PM" Backup Type: Normal Backup started on 5/6/2004 at 3:50 PM. Warning: Unable to open "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat" - skipped. Reason: The process cannot access the file because it is being used by another process. Warning: Unable to open "C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat" - skipped. Reason: The process cannot access the file because it is being used by another process. Warning: Unable to open "C:\Documents and Settings\LocalService\Cookies\index.dat" - skipped. Reason: The process cannot access the file because it is being used by another process.
FILE RESTORE • RECOVERY FROM DRIVE IMAGE • BACKUP RESTORE • AUTOMATED SYSTEM RECOVERY (ASR)
CHOICES: ORIGINAL LOCATION/ ALTERNATE LOCATION/SINGLE FILE/NEXT