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Understanding Telephone and Computer Monitoring in the Workplace

lyndon avatar
lyndon
6 diapositives · 219 Views · Jul 25, 2014

Employers often monitor calls with clients or customers for quality control and employee accountability. This can include recording phone numbers dialed and the duration of those calls. Additionally, computer monitoring through specialized software can track keystrokes, Internet activity, and program usage, serving as a parental control tool or ensuring student focus during academic hours. While monitoring can be beneficial for ensuring resources are not misused, it’s important to note that employers may not always disclose this practice to employees.

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Understanding Telephone and Computer Monitoring in the Workplace
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  1. Monitoring Theresa Wynd CSCI 101 R 3:30

  2. Telephone Monitoring • Employers may monitor calls with clients or customers for reasons of quality control • If you wear a headset, you should use the same care you would if you were talking to a customer or client on the phone • Telephone numbers dialed from phone extensions can be recorded by a device called a pen register • A pen register allows employer to see a list of phone numbers dialed by your extension and the length of each call

  3. Reasons for monitoring • Quality Control • Ensure people are doing their jobs • To make sure resources are not being taken advantage of.

  4. Computer Monitoring • Activity monitor- • This unique spy software allows remote computer monitoring and keylogger recording in real time. The outstanding built-in keystroke recorder allows you to know everything user types in his emails, chats and other programs, including passwords. View and record Internet activity, trace all programs started and run by your network members.

  5. Computer Monitoring Reasons • Parental control. Our powerful spy software will alert you when your child is into something suspicious • Control over students during the academic hours. Easily track their activity with our keystroke logger, so they will use network for the educational purposes only

  6. Monitoring at Work • Many employers monitor Internet usage and review phone call logs • They don’t have to tell you