New Learning Technologies, Approaches, and Methodologies

1. New Learning Technologies, Approaches, and Methodologies Bob Mosher Chief Learning & Strategy Evangelist LearningGuide Solutions

2. To have a dialogue, NOT a monologue To pose more questions then answers… To challenge ourselves to look beyond this event, tomorrow, next week, 2007, and … “Challenge” can involve feelings of excitement, uneasiness, frustration, joy, and even anger! My Goals for Today...

3. My journey to this place… • Warsaw (NY) Elementary School: (1982 – 1986) • Taught 3rd, 4th, and 5th grade – not in that order! • Logical Operations: (1986 – 1991) • Computer Trainer and Manager • Ziff-Davis Education: (1991 – 2000) • Training Manager and Train the Trainer Manager • Conduit TecKnowledgy: (2000 – 2001) • Learning Consultant and part owner • Element K: (2001 – 2003) • Executive Director of Learning Strategy • Microsoft Learning: (2003 – 2006) • Director of Learning and Strategy Evangelism • LearningGuide: (Nov. 16th - ???) • Global ChiefLearning and Strategy Evangelist

4. Questions… What kind of learner have we created? What kind of instructors & instructional tools have we created?

5. Learning Event Learning Event Learning Event Learning Event Learning Event Traditional View of Learning… REAL LEARNING!! Poorly supported HIRED!! RETIRED!! Career with the company:

6. Transforming the Learning Industry We are on the cusp of a Learning Renaissance. Ambient Insights 2006

7. Acquisition of Knowledge Instructor Centric Classroom Centric Application & Maintenance of Knowledge Mentor/Coach Centric Real-World/ Solution Centric The Learning Migration Initial Continued Remedial Upgrade Transferred

8. “[We] prefer ILT . . . on new topics” “We can make the first level of training broader so that we get more out of the first week of training than we did in the past.” “Everything we are doing is in place of ILT.” “Give us 5 days worth of training in 2 – I’d rather do that.” ‘I need to make the application solve this business problem’, more directed training. “they can go right to where they want when they want.” “ILT has almost totally disappeared.” “For reference, generally we only go to Microsoft.” “For day-to-day technical issues, [we] primarily use online resources” How Learners Describe the Experience Questions: • Do you see your training organization changing to meet these needs? • HOW can EXISTING modalities of instruction be effective as the learner moves toward the bottom right of the graph? • What new options do we need to include? Familiar Technology New Novice User Expert

9. WHAT’S NEXT????? The issue??

10. Time Learning Moments CONTENT is KING!!! CONTEXT is now KING!!! CONTEXT CONTENT Monitor Company Group, L.P., - 2004

11. Discuss your definition of Informal Learning? A question?

12. What % do you feel exists in your organization: 0% 1-25% 26-50% 51-75% 75-99% 100% A question?

13. What’s really most effective? 45% 30% 3% 10% 2% 2% 8% Experience on the job Networking Workshops Training Programs Manuals & Instructions Special Assignments Mentoring & Coaching informal formal Bron: Atos KPMG Consulting

14. True Learning... “A person who carries a cat by the tail learns something about cats they can learn in no other way….” Mark Twain

15. Inspiration, NOT Motivation Inspiration – intrinsic, long lasting Motivation – extrinsic, short term Problem based/ Outcome based, NOT Skills/Training based Immediacy How embedded in the learning environment is the solution? The farther the learner has to journey the less a chance of them doing it. Including a community aspect Be proactive – facilitate the discussions Teaching the tools and showing their validity FAQ’s, testimonials, best practices,,, Effectiveness of the options and how they are being applied What makes Informal Work?

16. Components: Learning Objectives Deeper Reference Training Demos Steps Moment of Need Steps Performance Support Demos Deeper Reference Learning Objectives Training vs. Performance Support

17. Synchronous – Instructors/peers in Real-time Classroom (Course, Seminar, Clinic, Workshop) Large Group 1 on 1 Web broadcasting (Course, Seminar, Clinic, Workshop) Chat – Mentor, Peer, Both Tools of the trade:

18. Asynchronous – NO instructor/peers in real-time WBT (Course, Seminar, Clinic, Workshop) CBT Virtual Labs Internet References – FAQ’s & Industry sites Message Boards – Mentored, Peer, Both BLOGs, WIKI’s E-mail EPSS Job Aides Books and Reference Material Tapes (Audio & Video) Tools of the trade:

19. Learning event Learning event Tools & Resources Taught Cases & Scenarios Group Work Time driven By content Tools & Resources Taught Cases & Scenarios Group Work Time driven By content Learning As a Process… Assessment - Needs - Skill - Orientation Manager Mtg. Prework - E-learning Assessment - Needs - Skill - Orientation Manager Mtg. Postwork - E-learning - forums - chats/synch Assessment - Needs - Skill - Orientation Manager Mtg. Postwork - E-learning - forums - chats/synch

20. The Masie Center – www.masie.com The Training Place – www.trainingplace.com Insights – www.insights.com Transcensus - www.transcensus.com/ LearningGuide – www.learningguideonline.com Microsoft Learning - www.microsoft.com/learning Resources:

21. “A ship in a harbor is safe, but that’s not what ships are built for…” Final Perspective…

22. Thank You!!! b.mosher@learningguideonline.com