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Pilot Implementation of Aero Shortcuts Service: Insights and User Feedback

The Aero Shortcuts pilot service, operational from October 3 to November 7, 2003, aimed to enhance user experience at Geneva International Airport. The initiative focused on building awareness and collecting feedback from potential users. Key features include real-time flight status, schedules, and boarding gate information accessible via web-enabled mobile phones and PCs. The feedback from users was overwhelmingly positive, highlighting the service's intuitive design and quick access to critical information. The lessons learned during this pilot pave the way for future enhancements and standardization across airports.

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Pilot Implementation of Aero Shortcuts Service: Insights and User Feedback

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  1. “.aero shortcuts”Pilot Service Implementationand First Results Dot Aero Council October 16, 2003

  2. Agenda • Background and awareness building • What are the current features ? • How does it work ? • Implementation characteristics • Lessons from Pilot implementation • Users Feedback

  3. Background, awareness building • Background • Pilot operational between Oct 3 and November 7 • Key objective - collect feedback from potential users • MoU with Geneva International Airport • ICANN approval for SITA to register names • Awareness campaign • ITU TELECOM 2003 • Geneva International Airport • ACI • SITA • PR coverage (ITU Show news, FT, RSR, silicon.com)

  4. What are the current features? You know the flight number You know the route You know the airport AF1234.AERO Status information on selected flight displayed GVA-CDG.AERO GVA.AIRPORT.AERO The list of flights is displayed, select your flight Access to portal with airport information

  5. How does it work? • Available on • web enabled mobile phones • web enabled PDAa • PC or laptop with Internet Access • Provided to the passengers and greeters • Allows to obtain quickly and reliably • flight schedules for the day • flight status • boarding gate • Works from any geographical location

  6. Service architecture FLIGHT STATUS SERVICE Future services Airline/Airport/Added valueservice web sites

  7. System implementation

  8. Lessons from Pilot Implementation • Getting status data from GVA Airport • Implemented in a timely and effective manner • The model for interfacing can be reproduced • Mobile Telephones, PDAs • A lot of models, some powerful, some basic • Lack of applicable standards • There is room for standardization • Workload to take into account

  9. User Feedback (Data) How often would you use this service if it was widely available at airports ? • Data available from from Host1 and Host2 • Measured from 9th to 13th October • Received 3340 queries • Collected 244 feedback responses

  10. User Feedback (Comments) • Comments received are supportive: • Fast access to information • Intuitive and easy to use • Access directly to required information • Use across all airports please • More features suggested , like schedules

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