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NetBackup Appliance Accreditation Training Wednesday, December 15, 2010

NetBackup Appliance Accreditation Training Wednesday, December 15, 2010. Albin Jacquet. Sr Presales Technical Specialist. N5000 Training – Agenda (1/2). N5000 Installation. 1. Break. 2. N5000 Configuration. 3. N5000 Trouble Shooting. 4. Lunch. 5. N5200 Training – Agenda (2/2).

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NetBackup Appliance Accreditation Training Wednesday, December 15, 2010

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  1. NetBackup Appliance Accreditation TrainingWednesday, December 15, 2010 Albin Jacquet Sr Presales Technical Specialist Presentation Identifier Goes Here

  2. N5000 Training – Agenda (1/2) N5000 Installation 1 Break 2 N5000 Configuration 3 N5000 Trouble Shooting 4 Lunch 5 Presentation Identifier Goes Here

  3. N5200 Training – Agenda (2/2) N5200 Installation 1 Break 2 N5200 Configuration 3 N5200 Trouble Shooting 4 Debriefing 5 Presentation Identifier Goes Here

  4. N5000 Training N5000 Installation 1 Break 2 N5000 Configuration 3 N5000 Trouble Shooting 4 Lunch 5 Presentation Identifier Goes Here

  5. Factory Install Procedure (Done by Symantec Factory before the delivery) • Factory Setup Done in 2 Ways • PXE/TFTP Server • The PXE/TFTP server must be configured to serve the content of the DVD • The install is unattended once the PXE/TFTP server is configured and the install is kicked off • DVD • The factory install step logs everything to a file • /var/log/pdos_postinstall.log • At the end of the installation a visual confirmation will show up if correctly installed NBU 5000 Appliance TOI

  6. Post Install—What to Expect? (Out-of-box appliance config) • The installer will deploy CLISH during PostInstall • CLISH: restricted command line interface • 2 network devices will be configured: • Eth0 as a static nic ( 192.168.1.1 ) • Eth1 w/ dhcp • Disk layout: • Sda: • /boot : 100MB • Swap : 12GB • / root • /Storage : raid6 configured VxVM NBU 5000 Appliance TOI

  7. Setupyour lab • In this section we take demonstrate the following scenarios. • 1. Setup and configure NetBackup 5000 appliance. • 2. View the hardware monitoring pages. • 3. View the command line interface. • 4. Integrate with NetBackup and take a NBU backup. • 5. Take a PureDisk Remote office backups • 6. Factory reset the appliance • Required images Presentation Identifier Goes Here

  8. N5000 Training – Agenda (1/2) N5000 Installation 1 Break 2 N5000 Configuration 3 N5000 Trouble Shooting 4 Lunch 5 Presentation Identifier Goes Here

  9. N5000 Training – Agenda (1/2) N5000 Installation 1 Break 2 N5000 Configuration 3 N5000 Trouble Shooting 4 Lunch 5 Presentation Identifier Goes Here

  10. What are the minimal documentations • Read/Print the following documentation • NBU5000 Install Poster • NBU5000 Getting Started Guide • NBU5000 Troubleshooting Guide NBU 5000 Appliance TOI

  11. Before you start • Prerequisites • NetBackup 5000 appliances with factory configuration • PDOS installed • PureDisk all-in-one configuration installed Note: all nodes are configured same in factory • Fixed factory network address on one NIC, DHCP on the other • NIC 1 - 192.168.1.1 • License Key NBU 5000 Appliance TOI

  12. Strong advicesfromthefield • Sysadmin set uptime date … • Reset factorydefault • Reboot • Lets go ! Presentation Identifier Goes Here

  13. Perform this procedure to change IP address • If your site does not use DHCP, you need to provide network information manually for each appliance. The following procedure explains how to specify network information. • On the laptop computer, start a browser, and type the following URL into the address field: • http://192.168.1.1/ChangeIP • For address, type the IP address for this appliance that you obtained from your network administrator. • On the NetBackup PureDisk Configuration page, complete the following fields and click Submit: • Username Type: root • Password Type: root NBU 5000 Appliance TOI

  14. ChangeIP continued • Type the IP address for this BackupStore that you obtained from your network administrator. • IP Address • Netmask • Gateway • (Optional) Type the IP address of your site's primary DNS server. • DNS Server • (Optional) Type the IP address of your site's secondary DNS server. • DNS Server 2 (Optional) Click Submit. Wait for the PureDisk Appliance IP Changing ... Web page to appear. Repeat the following steps for each NetBackup 5000 appliance that you want to configure. NBU 5000 Appliance TOI

  15. Process • Plug the machines into your production network • Pick one machine to be the SPA • Start configuration wizard by connecting directly to it on: http://192.168.1.1/Installer/ Or http:// <Production IP> /Installer/ NBU 5000 Appliance TOI

  16. Tips • Set your notebook to 192.168.1.X where X is anything except 1 • Do this with the “ssh” Restricted Shell, login “sysadmin” • Fully Qualifier Domain Name “FQDN” • If you don’t have one that is setup and functioning then put in a /etc/hosts file. • If you don’t the install will force you to have one • Disable DNS • Network => dns => disable NBU 5000 Appliance TOI

  17. Log in.. Change default password as soon as possible! NBU 5000 Appliance TOI

  18. Landing page.. NBU 5000 Appliance TOI

  19. Auto Detection of Nodes NBU 5000 Appliance TOI

  20. Network Reconfiguration NBU 5000 Appliance TOI

  21. Process: license key NBU 5000 Appliance TOI

  22. License Key... NBU 5000 Appliance TOI

  23. Process: Storage Pool Details NBU 5000 Appliance TOI

  24. Process: Summary NBU 5000 Appliance TOI

  25. Installation.. NBU 5000 Appliance TOI

  26. N5000 Training N5000 Installation 1 Break 2 N5000 Configuration 3 N5000 Trouble Shooting 4 Lunch 5 Presentation Identifier Goes Here

  27. Troubleshooting Principles and Methods • The troubleshooting process should conform to the following principles: • From outside to inside During system troubleshooting, first troubleshoot external devices, including cables and customer's devices, and whether any device is powered off. • Analyzing common alarms first and then special ones To deal with alarms, first analyze whether the alarms reflect a common problem or a special problem, thus determining the scope of influence. You also need to determine whether the problem is specific to one module or common to multiple modules. • Alarm analysis • When a system fails, generally, a great number of alarms are generated. By viewing such alarms and analyzing performance data, you can roughly determine the type and location of the fault. • Replacement method • This is a method with which the engineer replaces a part that may work improperly with a good one for the purpose of locating and rectifying the fault. Presentation Identifier Goes Here

  28. Hardware Monitoring Background • Overview • Provides capability to monitor hardware components of each physical node in the PureDisk appliance. • This way provides a consistent user interface to monitor appliance software and hardware. • Requirements • Systems • NetBackup 5000 appliance • Software Version--NetBackup 5000 version 6.6.0.2 • Dependencies • Uses IMPI Tool from Huasy to get hardware component details • License • Appliance is factory installed with a demo license • Need to have license to install agent and capacity license to use all the features • Hardware Monitoring available within the GUI itself NBU 5000 Appliance TOI

  29. Significance of Hardware Monitoring Feature • Why is this feature important to customers • View details of physical nodes that form the NBU 5000 appliance. • View details of hardware component configured on a particular physical host. • View hardware alerts raised on a particular node. • Clear hardware alerts. • Why is this feature important to Symantec • Introduces new feature of hardware monitoring for the first time in PureDisk • Provides single user interface to monitor hardware and software NBU 5000 Appliance TOI

  30. Hardware Monitoring Details • View details of physical nodes that constitute an appliance • View details of following hardware components for each node: • CPU • Fan • Disk • RAID • Power Supply • View list of hardware alerts raised • Delete all hardware alerts • View miscellaneous hardware details NBU 5000 Appliance TOI

  31. Basic Troubleshooting • How to troubleshoot a failed install • A failed install will not display Monitor > system tab in GUI • A failed install will not have HWMonitor tool installed. The tool gets installed in following folders: • /opt/pdappliance/bin/pdhwmon • /opt/pdappliance/script/pdhwmon.sh • Logging • HWMonitor tool logs are at: /Storage/log/pdhwmon.log • GUI logs are at: /Storage/log/guilogs NBU 5000 Appliance TOI

  32. Background—Restricted Shell • Restrict User to special set of commands • Multi-Layered commands, more clear and secure • Auto-completion and context help of commands make it ease to use NBU 5000 Appliance TOI

  33. Common Tasks from CLISH • What common tasks would a system admin conduct • Administrate sysadmin account • System utility • Network configuration • Administrate volume and RAID • PureDisk software utility • PDCLI • How to conduct those common tasks • Login to SPA with sysadmin/sysadmin • Enter specific mode • Execute specific command NBU 5000 Appliance TOI

  34. Basic Troubleshooting • How to troubleshoot a failed install • Install log: /Storage/log/clish_install.log • Log file • log: /Storage/log/clish.log NBU 5000 Appliance TOI

  35. CLISH Login NBU 5000 Appliance TOI

  36. Available Commands NBU 5000 Appliance TOI

  37. Admin View Commands NBU 5000 Appliance TOI

  38. Network View Commands NBU 5000 Appliance TOI

  39. PureDisk View Commands NBU 5000 Appliance TOI

  40. Storage View Commands NBU 5000 Appliance TOI

  41. System View Commands NBU 5000 Appliance TOI

  42. Reset to Factory Default • Removes backup files and/or remove most of your configuration • Two reset modes: Normal and Full • A Full reset deletes all data objects that a Normal reset deletes, plus additional data objects • Driven through the Installer GUI • http://address/Installer • Login and Click on reset (choose Normal or Full) NBU 5000 Appliance TOI

  43. Normal Reset vs. Full Reset NBU 5000 Appliance TOI

  44. Effects of a “reset-to-factory-default”? • Log into the Restricted Shell • Admin => Su • /opt/pdappliance/scripts/reset-to-factory-default.sh • License keys are NOT reset NBU 5000 Appliance TOI

  45. NetBackup 5000 Configuration Tips 1/2 • License key: OENF-DCI2-892Z-98PN-RJOS-L4LS-M77M-O6PP-NCPP • Check the status of the system • ping appliance from your laptop: ping 192.168.1.1 • Login to appliance with ssh/putty 192.168.1.1, login: root/root • ifconfig => make sure eth1 has IP address • eth1 Link encap:EthernetHWaddr <MAC ADDRESS> • inet addr:10.200.28.14 Bcast:10.200.28.255 Mask:255.255.255.0 • cat /etc/resolv.conf for valid DNS entries • search enterprise.veritas.com • nameserver 10.82.16.152 • nameserver 10.80.16.152 • ping other hosts for network connectivity: e.g. ping lex.min.veritas.com • cat /etc/hosts and look for possible anomalies NBU 5000 Appliance TOI

  46. NetBackup 5000 Configuration Tips 2/2 • Logs to look at • The log file during network configurationtail –f /tmp/postConfig.log.XXXX, where XXXX is process id • Log during installation: /var/log/puredisk/ linux-4nvp:/var/log/puredisk # ls –l-rw-r--r-- 1 root root 17175 Apr 21 22:34 2010-04-21_16h30_install.log-rw-r--r-- 1 root root 123439 Apr 21 22:34 2010-04-21_16h30_install.log.details • Installer GUI log /opt/pdinstgui/tomcat/logs • Reset system to factory setting in case of configuration failure • /opt/pdappliance/scripts/reset-to-factory-default.sh NBU 5000 Appliance TOI

  47. Observe and record the indicator status to preliminarily locate which of the following modules is faulty: Chassis Disk module Power module Mainboard Back panel Log in to the system monitoring interface to view alarms about the following hardware: CPU, Disk, RAID cards, and fans Power supply, miscellaneous information, and hardware alerts Collect fault information with the following tools: PDgetlogs, IMPItool, and MSM NBU5000 Troubleshooting Process NetBackup 5000 Hardware Installation

  48. Indicators in the Front Panel of the NBU5000 Chassis NetBackup 5000 Hardware Installation

  49. Indicators in the Backplane of the NBU5000 Chassis NetBackup 5000 Hardware Installation

  50. Check of the Status of System Hardware Through the PD Manager Operation Demonstration Procedure 1 Log in to the PD Manager. 2 Choose Monitor > System. 3 Example: View disk status on the node. 4 Example: View RAID card status on the node. 5 Example: View alerts on the node. • Hardware statusOnlineHotspareUnconfigured goodUnconfigured badOfflineFailed • RAIDstatusNormal OptimalDegradedFailed • rebuilding NetBackup 5000 Hardware Installation

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