User Profile Considerations for Effective Dialog Design
Different users require distinct dialog design philosophies to maximize efficiency and satisfaction. Naive users, with no formal training, crave simplicity and low-frustration interactions, such as those with automatic teller machines. Dedicated users, often trained yet harassed, seek humanized designs that prioritize efficiency and task accomplishment. On the other hand, managerial users value ease of use, graphical representation, and alternative communication methods for quick recovery and adaptation. Understanding these user profiles is essential for creating effective and tailored dialog systems that accommodate varying needs.
User Profile Considerations for Effective Dialog Design
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Presentation Transcript
Dialog Design 3 User Profiles
User Profiles Different users require different dialog design philosophies • Naive Users • Dedicated Users • Managerial Users
Naive User • No formal training • Low frustration tolerance • Remembers little of last session Example: automatic teller machine user
Naive Users Need • Little chance of misinterpretation • Little chance of destroying anything Use • Mellow requests • Limited responses • Always reply • Test with representative users
Dedicated User • Trained • Frequent user • Harassed environment • Rugged • Bored • Poorly paid
Dedicated Users Need • Efficiency • Accommodate learning • Mindless operation • Task accomplishment and quality of work life • Humanized design
Dedicated Users Use • Sequence tolerance • Content flexibility: synonyms, spelling, learning • Procedure tolerance: humble messages, user tested, alternative helps, no self-destructs, audit trails • Pacing
Managerial Users • No training • Comfortable with PEOPLE • Impatient • Non-rugged • Short time segments • Casual usage
Managerial Users Need • Ease of starting • Little chance of embarrassment • Easy recovery • Much change and evolvement • Belief that system has value
Managerial Users Use • Graphics • Macros • Isolation • Hard copies • Alternative communication technologies: voice, pen, etc.
Issues • Position vs Person Flexibility to let users decide dialogue options • Detail vs Summary Allow drill down of graphs and summaries and display of selected table data • Normal vs Exception Limit amount of data to what can be processed effectively
