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Office of Developmental Programs

ODP Deaf Services for Independent Monitors for Quality (IM4Q). Office of Developmental Programs. Harry M. v. DPW Settlement Overview. Harry M. v. DPW. Settlement agreement approved in August 2013 Communication access for people who are: Deaf Served through the Consolidated Waiver

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Office of Developmental Programs

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  1. ODP Deaf Services for Independent Monitors for Quality (IM4Q) Office of Developmental Programs

  2. Harry M. v. DPW Settlement Overview

  3. Harry M. v. DPW • Settlement agreement approved in August 2013 • Communication access for people who are: • Deaf • Served through the Consolidated Waiver • Agreement and summary in English and ASL: http://www.drnpa.org/page/harry-m-v-dpw/

  4. Harry M. v. DPW - Requirements • New data fields in HCSIS • Statewide Deaf Services Coordinator • Identification of individuals who are deaf • Identify current deaf-skilled staff • Provide interpreters and communication assistance • Provide individuals options to choose skilled SCs and providers

  5. Communication Assessment • Establish a standardized communication assessment procedure • Complete communication assessment for individuals who are deaf

  6. Training Requirements • Training for: • Supports Coordinators • Providers • Investigators, Licensing Inspectors, Monitors • Communication Assessors • Topics include deaf culture, needs of waiver participants who are deaf, role of Deaf Services Coordinator

  7. Training Outline • Deaf culture • Unique needs of waiver participants who are deaf • Communication with class members • Identifying and reporting problems with effective communication • When and how to contact the DSC

  8. Deaf Culture • Only about 30% of English is visible on the lips • Many deaf people do not read/write English well enough for anything beyond basic facts (name, DOB, address, etc.) • Highly attentive visually • May love hearing technology (or not)

  9. Team Meetings • Allow enough time

  10. Team Meetings • Meet in a quiet, well-lit room • Deaf person should be seated with back to window • Circle or wide “U” shaped seating best

  11. Team Meetings • Ask 1 person to talk at a time • Talk face to face, about 3 feet apart • Speak to the person

  12. Interpreters • Types of ASL interpreters • Interpret everything that is said • Practice may be needed

  13. Coordinating and Working with Interpreters

  14. Equal Access ADA ReasonableAccommodation

  15. Licensing staff, investigators and monitors are required to provide communication assistance when meeting with an individual who is deaf.

  16. Sign Language Interpreters • Office of Deaf and Hard of Hearing database • Department of General Services list

  17. Sign Language Interpreter Search http://www.odhh.state.pa.us/Search/InterpreterSearch.aspx Search online for “PA ODHH Interpreter”

  18. Helpful Hints • 2-hour minimum • Create and maintain a list • Be flexible if interpreter is needed on short notice

  19. Certified investigators must document attempts made to secure interpreters and any difficulties with needed communication services.

  20. Monitoring Tool Changes • Administrative Entity Oversight Monitoring • Supports Coordination Orientation Monitoring • Provider Monitoring

  21. AE Oversight Monitoring • Ensure assessment information is recorded accurately • Ensure that recommendations follow-up is completed by Supports Coordination Organization (SCO) • Ensure provider qualification information is updated accurately

  22. Provider Monitoring • Communication assistance deemed necessary while rendering service • Notify SC in 10 days if become aware of communication assistance that needs to be included in ISP • Contact DSC if having difficulty providing communication assistance

  23. Supports Coordination Monitoring • Written protocol to request and obtain the necessary communication assistance • Communication assistance provided during SC services • Required information completed in HCSIS, once communication assessment completed

  24. Identifying and Reporting Problems with Effective Communication

  25. Communication Assistance

  26. Provide a Safe Environment

  27. Sample Recommendations Door knocker light Doorbell signaler Heavy Duty Bed Shaker Sonic Boom Alarm Clock

  28. Video Communication Common Among the Deaf Community

  29. IM4Q Monitors • Report through regular reporting process at your agency • Regional Office in ODP • Report to Customer Service Line

  30. Contacting the Deaf Services Coordinator (DSC)

  31. Contacting the DSC • Difficulty finding a provider to meet a communication need identified in the ISP • Communication assistance need is not being met as specified in the ISP • Information on providers who have specialized expertise

  32. Contacting the DSC Maureen Veety, DSC • Phone: 570-614-1318 • Email: RA-ODPDeafServices@pa.gov

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