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Streamlining Operational Efficiency through Advanced Application Enhancements

Introducing new functionality to reduce installation, configuration, and implementation times, enhance performance tuning, and streamline updates and upgrades. Achieve significant time savings in application management tasks. Experience improved collaboration and reduced support cases.

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Streamlining Operational Efficiency through Advanced Application Enhancements

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  1. 2004: Extending our Lead with New Functionality MaintainingApplications ImplementingApplications • Built-In Support Diagnostics • Streamlined Installation • Automated Configuration Quality • Instrumented Performance Tuning • Out-of-the-Box Integration • Automated Updates • Accelerated Upgrades • Interactive Services Repository • Task-Oriented Navigation UsingApplications • Fewer Clicks • Instant Collaboration Click on underlined text for more details

  2. NEW NEW NEW 2004: Where We Are - Significant Early Results 25%Less time to install 30%Less time to configure 20% Less time to implement new applications 40%Less time for vanilla application upgrades 25%Less time for customized application upgrades 30% Less time to complete common user tasks 80%Fewer steps to apply maintenance updates 34%Fewer incoming calls per customer 44%Less time to resolve and close support cases 74%Improvement in average end-to-end transaction time Note: Based on internal benchmark data averaged across FMS 8.8, SCM 8.8, HCM 8.9, CRM 8.9

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