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UTC Student Services Task Force Budget Presentation

UTC Student Services Task Force Budget Presentation. “We Serve One Another”. Background - Student Services Task Force. 2000 - SACS Student Satisfaction Survey May 2002- Advanced Connections Seminar- focused on “moving quality services beyond the basics”

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UTC Student Services Task Force Budget Presentation

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  1. UTC Student Services Task ForceBudget Presentation “We Serve One Another”

  2. Background - Student Services Task Force • 2000 - SACS Student Satisfaction Survey • May 2002- Advanced Connections Seminar- focused on “moving quality services beyond the basics” • November 2002 – focus groups recommended establishment of task force • January 2003- Task Force charted by Chancellor Stacy

  3. Student Services Task Force Mission Statement To promote a culture among all UTC faculty and staff focusing on exemplary service to students, parents, and the UTC community

  4. Karen Adsit Deborah Arfkin James Armour -SGA Sue Brackett Julia Cronin Jean Dake Yancy Freeman Dick Gruetzemacher Gail Meyer Nancy Neal Ellen Neufeldt-Chair Linda Orth Jocelyn Sanders Roger Thompson Dan Webb Monty Wilson Task Force - Members

  5. Goals of Student Services Task Force • Improve sharing of information • Focus on courteous service to students, faculty, and staff • Enhance development of employees • Improve “sense of community” among faculty and staff • Identify areas for process improvement in student services

  6. Retention • Academic experience inside and outside classroom • Positive/ Efficient Service • Personal & Social Development All link to developing positive connection to University

  7. Research of Task Force • Studied best practices at four universities • Gathered feedback from students, faculty, and staff • Studied data gathered for student research paper

  8. Task Force Actions • Identify UTC Strengths - build on what we do right • Identify UTC Weaknesses- • Areas of concern • Develop and implement action plan to make UTC better

  9. FindingsBest Practices by Peer Institutions • Convenience, Access, Process Transparency 24/7 • Focused Freshman Retention Programs & Services • Student Success Centers • Freshman Seminar • Learning Communities • Freshman Advisement Centers • Freshman Early Move-in Programs • Spirit of collegiality, true collaboration and community • Mission clearly understood that drives functions and processes • Intentionally created climate for student success

  10. Findings from Students • No distinctions are made between departments or faculty and staff (all represent UTC experience) • Convenient, transparent, and easy to use services (one-stop-shop) • All classes on blackboard • Confusion with advisement process

  11. Findings for Faculty & Staff • Cross-training in and between all departments – academic – academic support- Finance- Auxiliaries • System for rewarding Faculty and Staff for “good ideas” • Extend opportunities for Faculty and Staff development • Review Advisement Policy – Faculty, Student and SACS concerns • Find ways to share information through technology • Generate sense of “Ownership” of issues impacting the campus – “Last Phone Call”

  12. Task Force Preliminary Recommendations • Enhance Web Self Service 24/7 Access • On line grades • Admissions Process • Access to Holds • Financial Information • Web Programmer to make it work • Develop Student Success Center • Focus on Mission

  13. Task Force Preliminary Recommendations • Faculty Senate appoint Committee to review Advisement Policy • Enhance Faculty and Staff Development • Support SACS Outcomes and Assessment

  14. Task Force Current Progress • Advisement Committee • Breakfast with the Chancellor • Development and Training Committee • On-line Grades • Redefined New Student Orientation Program • Enrollment Committee

  15. Task Force Proposals • Advisement Committee • Web Based Academic Support System • Student Success Center • Faculty/Staff Development • Assessment Tracking System

  16. Claiming the Assets of Technology Enhancing the Learning Environment Recruit, Retain, Celebrate Diversity Budget Staff 42,000 Benefits 13,000 Development 1,000 Total Project 56,000 Web Based Academic Support System

  17. Enhancing the learning environment Assessment to drive continual institutional effectiveness Recruit, Retain, Celebrate Diversity Budget Staff 45,000 Benefits 13,950 Student Mentors 10,080 Supplies 4,000 Total Budget 73,030 Student Success Center

  18. Recruit, Retain, Celebrate Diversity Demonstrating Accountability Enhancing the Learning Environment Budget Training 12,000 Recruitment 5,000 Staff 35,000 Benefits 11,900 Total 63,900 Faculty & Staff Development

  19. Assessment to drive continual institutional effectiveness Demonstrating Accountability Budget Development 5,000 Software 10,000 Total 15,000 Assessment Tracking System

  20. How Can I Help? • Identify issues for the Task Force • Provide Feedback to Task Force from Faculty • Support Change for Improved Service • Go the extra mile for: • Students • Faculty and Staff • Cultivate a Collegial Campus Community • Promote making a good University great • Don’t leave it to others - invest in your University

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