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Social. CIO Forum. Media. Dec 2, 2009 Durham, NC. Business in 140 Characters or Less. The Panel. Terry Bledsoe CIO Catawba County Government Chuck Musciano VP &CIO Martin Marietta Materials Karlie Justus PIO NC Dept. of Agriculture & Consumer Services. Web. 2.0. Openness
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Social CIO Forum Media Dec 2, 2009 Durham, NC Business in 140 Characters or Less
The Panel Terry Bledsoe CIO Catawba County Government Chuck Musciano VP &CIO Martin Marietta Materials Karlie Justus PIO NC Dept. of Agriculture & Consumer Services
Web 2.0 • Openness • Collaboration • Community • Trust
Content -> Tools -> Dialogue -> Control Share Users Add Value
Crowd Sourcing BLOGS Social Networks Empower the Public Hashtags
Web Site Newspapers Radio TV Citizen Engagement
18 Voters 32
Meet Gavin 2000 to 2008 Age 18 to 44 +45 “Life is a Stage… Perform” “Leading, Inspiring, & Motivating Young People across Our Nation!”
Customer Experience Vs Customer Service
Yes BUT what is Catawba County doing? and why should you care?
How Catawba County Uses Social Media
Yes BUT what are you doing?
Social CIO Forum Media Dec 2, 2009 Durham, NC Business in 140 Characters or Less