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Austin, Texas

Uptime through Service ADVISOR™ Remote. Solution Seminar. Austin, Texas. Uptime through Service ADVISOR™ Remote. Solution Seminar. Austin, Texas. Instructors. Uptime through Service ADVISOR™ Remote. Ag Producer. MY 2011 8R Tractor Promotion. Factory Installed Hardware

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Austin, Texas

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  1. Uptime through Service ADVISOR™ Remote Solution Seminar Austin, Texas

  2. Uptime through Service ADVISOR™ Remote Solution Seminar Austin, Texas

  3. Instructors

  4. Uptime through Service ADVISOR™ Remote • Ag Producer 2010 John Deere Aftermarket Expo| December, 2010

  5. MY 2011 8R Tractor Promotion • Factory Installed Hardware • 1 year subscription to JDLink™ Ultimate 2010 John Deere Aftermarket Expo| December, 2010

  6. Uptime through Service ADVISOR™ Remote • Ag Producer 2010 John Deere Aftermarket Expo| December, 2010

  7. Service ADVISOR™ Remote Enables • Ability to start the diagnostic process immediately • Diagnostic capability from anywhere with an internet connection • Provide information to bring the right parts and tools on the first trip • Eliminate some field service calls 2010 John Deere Aftermarket Expo| December, 2010

  8. Service ADVISOR™ Remote Value Increase productivity Increase confidence Customer Quicker Response Times and Faster Service Dealer Retain customers Reduce travel time 2010 John Deere Aftermarket Expo| December, 2010

  9. How Service ADVISOR™ Remote Works • The JDLink™ connection Compatible Machine 2010 John Deere Aftermarket Expo| December, 2010

  10. How JDLink™ works Note: Satellite Communication is not available for Service ADVISOR™ Remote applications. GPS Recording 3 Cellular Data Server 2010 John Deere Aftermarket Expo| December, 2010

  11. How JDLink™ Works Average Engine Load Machine Utilization Fuel Utilization AutoTrac on Time 2010 John Deere Aftermarket Expo| December, 2010

  12. Service ADVISOR™ Remote All Dealers No Dealers Select Dealers 5 Approved Dealers 2010 John Deere Aftermarket Expo| December, 2010

  13. Default Access: Service ADVISOR™ RemoteJDLink™ All Dealers Selling Dealer No Dealers No Dealers Select Dealers All Dealers Select Dealers Options:

  14. Service ADVISOR™ Remote 2010 John Deere Aftermarket Expo| December, 2010

  15. How to Use Service ADVISOR™ RemoteHigh Level Overview • Perform initial diagnostics before leaving the dealership, increasing the possibility of bringing the right tools and parts the first visit to the machine. 2010 John Deere Aftermarket Expo| December, 2010

  16. Continuing Education DLM CSP-17-TW2QNP01 2010 John Deere Aftermarket Expo| December, 2010

  17. Service 2011 - Service ADVISOR™ Remote 2010 John Deere Aftermarket Expo| December, 2010

  18. 2010 John Deere Aftermarket Expo| December, 2010

  19. 2010 John Deere Aftermarket Expo| December, 2010

  20. JDCP Screens for Remote Programming http://customperformance.deere.com/JDCP 2010 John Deere Aftermarket Expo| December, 2010

  21. JDCP Screens for Remote Programming

  22. MachineDashboard

  23. Programming-Vehicle Display

  24. Programming – Vehicle Display

  25. Continuing Education DLM CSP-17-TW2QNP01 3 2010 John Deere Aftermarket Expo| December, 2010

  26. Reconciling Transactions • JDCP Dealer Dashboard • Three types of activities can be performed using Service ADVISOR™ Remote • Diagnostic Trouble Codes • MDP $10 USD – MSRP $15 USD • Diagnostic Recordings • MDP $35 USD – MSRP $55 USD • Programming • MDP $35 USD – MSRP $55 USD 2010 John Deere Aftermarket Expo| December, 2010

  27. Reconciling Transactions • JDCP – Transactional Billing application Screenshot • Accounts associated with User ID • Break down view by organization, by location, and by User ID 2010 John Deere Aftermarket Expo| December, 2010

  28. Uptime through Service ADVISOR™ Remote • Ag Producer 2010 John Deere Aftermarket Expo| December, 2010

  29. JDLink™ Value • Save money by increasing machine uptime through preventative maintenance and diagnostics • Alerts when maintenance is required • Provides recent diagnostic codes to schedule service when convenient (Customer Codes) • Ability to follow up on potential problems seen through code history to prevent inconvenient downtime Bob 8R Tractor 500 Hr Service 2010 John Deere Aftermarket Expo| December, 2010

  30. JDLink™ Value • Save time by coordinating labor and machine logistics through real time alerts and location optimization • Alerts when a machine requires service (i.e. 500 hr service) • Identify machine location via JDLink website 2010 John Deere Aftermarket Expo| December, 2010

  31. JDLink™ Value • Increase productivity and improve machine efficiency by understanding machine utilization and output • Custom Alerts (Idle for more than 30 minutes) • Machine Performance Information 3 2010 John Deere Aftermarket Expo| December, 2010

  32. JDLink™ Value JDLink™ Ultimate Service ADVISOR™ Remote *9x30 9x30 *8x30 & 8R 8x30 & 8R *7x30 7x30 *6x30 6x30 7x00 7x50 *Compatibility includes only DTCs and Recordings 2010 John Deere Aftermarket Expo| December, 2010

  33. Service Options Make a Remote Connection? • -Machine Location • Vehicle Conditions • Hours • Codes • Alerts • Symptoms Check JDLink™ information? Drive to the machine? ??? 2010 John Deere Aftermarket Expo| December, 2010

  34. Maintenance Package Opportunities • Making machine maintenance easier • JDLink™ • Service ADVISOR™ Remote 2010 John Deere Aftermarket Expo| December, 2010

  35. Uptime through Service ADVISOR™ Remote • Ag Producer 2010 John Deere Aftermarket Expo| December, 2010

  36. Log in at office and send request • Drive out to customer • Diagnose problem • Update software • Drive back to dealership • Customer Accepts & Installs • Diagnose Problem Customer calls in… Total time 2 hours Today • Download software Total time 45 min Service ADVISOR™ 4.0 Save 1 hour 15 min • Controller Programming 2010 John Deere Aftermarket Expo| December, 2010

  37. Drive out to customer • Drive back to dealership • Drive back to dealership • Log in at office • Diagnose Problem • Diagnose Problem • Drive back andgetparts • Drive back to customer • Drive to customer with parts • Change parts • Change parts Customer calls in… Today Total time 3 hours Total time 2 hours Service ADVISOR™ 4.0 Save 1 hour • Diagnostic Trouble Codes • Readings/Diagnostic Addresses 2010 John Deere Aftermarket Expo| December, 2010

  38. Business Case Calculator http://dlrdoc.deere.com/dlrdev/en_na/parts_service_management/service/svc_mgt_sar.html 2010 John Deere Aftermarket Expo| December, 2010

  39. Service ADVISOR™ Remote – Value on Two Levels Lower overall cost of ownership Increase satisfaction Customer Quicker Response Times and Faster Service Dealer Retain customers Improve dealership efficiency 2010 John Deere Aftermarket Expo| December, 2010

  40. Dealer Readiness for Delivering Value Service department involvement is essential in delivering value with Service ADVISOR™ Remote. • Alignment of sales and service is critical to setting expectations with customers. 2010 John Deere Aftermarket Expo| December, 2010

  41. Dealer Readiness for Delivering Value • Sales & Delivery Processes • Setting Customer Expectations • Account Creation and Customization • Administrative Processes • Setup Marketing Service Times (MSTs) • Reconcile Dealer Statement to validate transactions • Service Processes • Service ADVISOR™ Remote Transactions • Work Orders • Warranty • PIP Process Service ADVISOR™ Remote Training 2010 John Deere Aftermarket Expo| December, 2010

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