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Minerva/Zeus Service profitability

Minerva/Zeus Service profitability. May 24, 2012 CS Support Division, CS Headquarters Konica Minolta Business Technologies, Inc. 1. Disable life stop/life message function (1). Background.

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Minerva/Zeus Service profitability

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  1. Minerva/Zeus Service profitability May 24, 2012 CS Support Division, CS Headquarters Konica Minolta Business Technologies, Inc. 1

  2. Disable life stop/life message function (1) Background • Currently color MFP displays the life attention message when the PM unit (e.g. IU, Fusing unit etc.) reach the specific yield and stops printing afterwards. • When the customers notice the massage, they call service tech. to replace unit and service tech. has to visit the customer before MFP stops even though the quality still meets customer’s expectation. • Due to this work of MFP, service tech. has very little flexibility to arrange service visit effectively. • It costs additionally although the unit may possibly use extendedly.

  3. Disable life stop/life message function (2) Measure for Minerva/Zeus • On Zeus/Minerva, The function, to disable “life stop” and to eliminate the life attention message on the MFP display, is implemented. • By using this function, each service tech. will be able to have initiative to manage service visit. • They will be able to decide replacing the units proactively as long as the condition of the machine meets customer’s expectation of the product quality.

  4. Management of service visits Replace timing for Zeus

  5. How to make Setting (1) Select No-Stop unit

  6. How to make Setting (2) Eliminate Life Message Display " *(asterisk) "will be indicated next to the life counter on “Machine Management List” for the unit whose life message is set as “No Display”.

  7. How display will change Life Attention Display (e.g. Zeus Bk Drum)

  8. Restrictions • The choice is effective only in panel display. The notice on CSRC, Fiery panel display, PSWC, and MIB etc. are same as before.

  9. ManageParts replacement (1) Every Visit • Perform general cleaning, optics, platen glass, etc. • Print a "Check Consumable List" from the machine, this list will help you decide on percentage of used life. • - Utility > Check Consumable Life > Print List > Start. • Run test copies and machine generated test prints. • - White - Black - Gradation on each individual color. • Visual checks - remove and inspect each unit. • - Drum / IU Units - look for excessive signs of • dusting or evidence of developer dumping. • - Fuser Units - look for gouges or grooves in the • fuser roller or belts. • - Transfer Units - look for scratches and marks.

  10. ManageParts replacement (2) Determine Next Visit • Use the personal knowledge you have of the customer’s account, their job types and their expectations along with AMV of the machine to help determine when you expect to return to this account. • Low volume machines generally have fewer calls; you may need to change the unit to avoid a return call for a failed unit. However, their job types may not indicate a copy quality defect allowing a higher unit yield. • Higher volume machines have more frequent calls; you may be able to defer the unit replacement until the next call. However, their job types may require a higher copy quality standard.

  11. ManageParts replacement (3) Evaluation • Based on the findings from the visual checks and the results from the test prints you can now start to evaluate whether a unit in question may need replacement. • If you see a copy quality issue and you are unsure which unit may be causing the issue use the service manual to help diagnose the cause. Copy defects can be misleading causing unnecessary / wrong unit replacement. • If you are seeing no copy quality or performance issues, then you can decide to replace a unit based on expected time / copies until the next visit as discussed above. The specified unit should always be replaced when the copy quality no longer meets customer expectations.

  12. New function to improve service productivity • Following functions, for example, are implemented to improve service productivity from Zeus/Minerva onwards. BT will support for group company to put these idea into practice. Remote Panel Remotely change setting of MFP / update the FW Raise visit avoidance rate Reduce downtime Automated FW update Self-recover the trouble by auto resetting Trouble Auto Reset Support CE to find the cause of the problem and shorten the time for the solution Reduce downtime Raise 1st time fix rate Device Check Mode Shorten the time for the solution Debug Log Capture

  13. Thank you for your listening Power of Collaboration!Trust Relationship! CS Headquarters, Konica Minolta Business Technologies, Inc. 13

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