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Utilization rate on Automobile One Stop Service

This report discusses the utilization rates of Japan's Automobile One-Stop Service (AOSS), focusing on its objectives to ease the burden on car owners and streamline administrative processes. It highlights the challenges in achieving a target utilization rate of 60% by FY 2023, as well as audit findings revealing discrepancies in reported online usage. Recommendations for improvement include enhancing public awareness, optimizing operations, and considering user needs to ensure AOSS meets its goals more effectively.

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Utilization rate on Automobile One Stop Service

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  1. RI YO RITSU Utilization rate on Automobile One Stop Service 　利用率？ Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

  2. Automobile One Stop System • The system allows • Vehicle inspection • Vehicle registration • Storage location certificate • Tax payments • Objectives of AOSS • To lighten the burden imposed on car owners • Efficient administrative works • Cost reduction SAI - Japan (Board of Audit of Japan)

  3. city office Personal seal certification vehicle inspection & registration transport bureau branch storage location certificate etc. police prefecture office tax payment Insurance company (compulsory) insurance SAI - Japan (Board of Audit of Japan)

  4. procedure for owning vehicles SAI - Japan (Board of Audit of Japan)

  5. amendment Tax payments SAI - Japan (Board of Audit of Japan)

  6. checklist（application by owner) What kind of vehicles?（motorcycle/ light vehicle/car) used/new? SAI - Japan (Board of Audit of Japan)

  7. Cost • For development • 29 million dollars (2.6 billion yen) • For administration • 42 million dollars (3.8 billion yen) in 3 years SAI - Japan (Board of Audit of Japan)

  8. Actually… city office vehicle inspection & registration transport bureau branch storage location certificate etc. police prefecture office tax payment Car dealers/ agents do everything insurance company (compulsory) insurance SAI - Japan (Board of Audit of Japan)

  9. In addition… install Java Runtime Environment vehicle inspection & registration Install s/w for AOSS storage location certificate etc. certificate through GPKI and a basic resident registration card (ID card with IC chip) tax payment (compulsory) insurance in advance “To lighten the burden”? SAI - Japan (Board of Audit of Japan)

  10. New IT Reform Strategy (Jan. 2006) • The world’s most convenient and efficient e-Government • ‘raising the percentage of national and local government paperwork such as applications and form submissions performed online to at least 50 percent by FY 2010’ SAI - Japan (Board of Audit of Japan)

  11. Action plan for on-line usage expansion (Sep. 2008) • Vehicle registration as a high priority • Utilization rate goal 60% in FY 2023 • The goal was set based on results in FY 2007 SAI - Japan (Board of Audit of Japan)

  12. Audit Findings (1) • On-line utilization rate that the Ministry calculated was more than 54% (FY2007) • SAI-Japan found that the utilization rate was less than 1% SAI - Japan (Board of Audit of Japan)

  13. The key of this difference is … SAI - Japan (Board of Audit of Japan)

  14. Facts • Action plan for on-line usage expansion (Sep. 2008) (conditionally) allows to count paper applications with data file as on-line applications On-line? on-line application “on-line application” SAI - Japan (Board of Audit of Japan)

  15. Audit Findings (2) • 122 client PCs and laser printers for checking AOSS application were not used • 122 printers for printing vehicle inspection sticker were not used • … because of low utilization sticker SAI - Japan (Board of Audit of Japan)

  16. Audit Findings (3) • fee discount is not well informed • necessity of 24 houroperation is not clear • only a few applications at midnight • not car dealers’ opening hours • inconvenience of AOSS • cannot tell expectingdate of registration SAI - Japan (Board of Audit of Japan)

  17. Presented opinions • To let more people know about AOSS • To improve AOSS so as to meet user’s needs • To reduce running cost by optimizing hardware set and operating time set • To consider cost/benefit in planning AOSS extension or reconsidering its services SAI - Japan (Board of Audit of Japan)

  18. (Questions for further discussion) • What kind of measurement is appropriate for KPI or KGI? Are measurements such as ‘satisfaction rate’ or ‘happiness index’ possible? • Should the government try to prepare other performance measurements to tell achievement of administrative improvement? • for example, ‘average time for an application was XX hour shorten’ SAI - Japan (Board of Audit of Japan)

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