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Building A Successful Business Services Center in Lithuania The Western Union Story

Building A Successful Business Services Center in Lithuania The Western Union Story September 2012. S 3 I Services. IT Services Company, WBE certified, Founded in 1990 S 3 I founded in 1999 in Lithuania. Recruitment & Sourcing IT Consulting

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Building A Successful Business Services Center in Lithuania The Western Union Story

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  1. Building A Successful Business Services Center in Lithuania The Western Union Story September 2012

  2. S3I Services • IT Services Company, WBE certified, Founded in 1990 • S3I founded in 1999 in Lithuania • Recruitment & Sourcing • IT Consulting • Staff Augmentation & Outsourcing (Human Resources Management) • Vendor Management • Customized Project Solutions • Executive Search Services • Off- and Near-shore Facilities • Full Range of Back-Office Services

  3. What We Value in Our Customers • Ability to value what Lithuania and Lithuanians have to offer • Willingness to let what is unique about Lithuania be a strategic asset (rather than try to change them into an ‘American’ or ‘British’ work culture) • Ability to trust and promote Lithuanian talent in leadership roles • Understanding that they must be a true and active corporate citizen, making Lithuania a strong, compassionate, and thriving country and economy

  4. Western Union and S3I • VALUE Western Union fit the S3I ‘Valued Customer’ profile • COLLABORATION Western Union embraced S3I, Invest Lithuania, local Universities, and the Government as strategic partners, crafting and collaborating on their entry strategy jointly, rather than imposing themselves • PARTNERSHIP Western Union welcomed working closely with S3I to incorporate into their build-out strategy: • Best industry practices • Lithuanian adaptations of position profiles • Lithuanian creativity and innovation • LEADERSHIP Western Union and S3I work as partners to advocate reasonable, measured reforms to the Labor Code that will lead to more new jobs

  5. Lithuanians (& Americans!) Like Working for Western Union • Western Union abides by all pay guidelines and is trustworthy • Western Union follows the highest ethical standards • Western Union offers a culture of energy and autonomy • Western Union has a distinct ‘western culture / European culture’ blend • Western Union offers a clearly merit-based work environment

  6. Why We Love Lithuanian Workers Work ethic: Lithuanian employees tend to be loyal to employers, including foreign-owned companies. Being a stable foreign investor in Lithuania and offering a career in a global organization has been an advantage for hiring and retaining employees Languages: English and many other foreign languages are widely available in the market

  7. Your Business, Technology, and Community Partner Denise Kurowski, Executive Vice President dkurowski@strategicstaff.com 313-596-6900 www.strategicstaff.com

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