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Effective Change Management for New Business Processes in Higher Education

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maribel-herandez
14 diapositives · 287 Views · Nov 19, 2014

This presentation by Michele Neary from Northwestern University at the 2010 IACRAO Annual Conference explores the management of new business processes in higher education, focusing on a case study of the graduation petition and certification process at five undergraduate schools. It highlights the significance of communication, stakeholder involvement, and technological integration. The proposed five-step change management approach covers identifying processes for improvement, engaging stakeholders, setting project goals, implementing changes, and collecting feedback to evaluate outcomes and enhance efficiency.

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  1. Managing the Implementation of New Business Processes Presented by Michele Neary, Northwestern University 2010 IACRAO Annual Conference Breaking with Tradition

  2. Northwestern UniversityThe Facts • Private university founded in 1851 • Three campuses • Evanston • Chicago • Doha, Qatar • 11 distinct schools • 2,500 full-time faculty members

  3. Enrollment Stats for Fall 2010 Term • Freshman class size of 2,128 students • Full-time students: • Undergraduates: 8,397 across 6 schools • Graduate/Professional: 7,870 • Part-time students in the School of Continuing Studies: 1,100 • Total enrollment: approximately 19,000

  4. Graduation Stats 2009-2010 • Degrees Conferred 2009-2010 • Total 5,905 • Bachelor’s: 2,110 • Graduation Rate • 4-year: 86% • 5-year: 92%

  5. Case Study Graduation petition and certification process for 5 of the 6 undergraduate schools • Time-consuming process • Stakeholders not speaking the same language • Limited use of technology to facilitate the process • Degree auditors in the role of advisors • No established deadlines

  6. Change Management5-Step Approach • Identify process/procedure ripe for change • Involve relevant stakeholders • Develop project goals and timeline • Implement changes • Collect feedback

  7. IdentifyinG The Process • Understanding the existing process • Internal office perspective • External perspective • Issues/concerns/questions • Relevancy of the current process • Does each step add value? • Is there a more efficient way?

  8. InvolvinG THE Stakeholders • Communicating early and often • Building consensus • Obtaining buy-in

  9. Developing the Goals & Timeline • What is the scope? • What changes should be made? • When should the changes be implemented? • What are the goals and objectives?

  10. Implementing the Changes • Communicating the plan • Redefining roles and responsibilities • Ensuring access to appropriate resources

  11. Collecting Feedback • Ongoing and ad hoc • Formal debriefing session • What’s working? What’s not?

  12. Ongoing Opportunities • Access to the system • Accuracy of the degree audit reports • Communication with students / advisors • Reliance on old “worksheets”

  13. Discussion

  14. Contact Info Michele Neary Associate University Registrar Northwestern University Phone: 847.491.8466 Email: m-neary@northwestern.edu