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Automated Ticket Validation Project Capitol Corridor Joint Powers Authority CCJPA

What is Capitol Corridor?. 170-Mile Passenger Rail Service Connecting Sierra Foothills, Sacramento, the San Francisco Bay Area and Silicon Valley/San Jose Service Plan32 Trains (Mon. Fri.)22 Trains (Sat, Sun and Holidays)Connecting buses to Reno, South Lake Tahoe, Monterey, Santa Cruz, Santa

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Automated Ticket Validation Project Capitol Corridor Joint Powers Authority CCJPA

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    1. Presented by: David B. Kutrosky, CCJPA Deputy Director California’s Public & Community Transportation Conference Monterey, California November 6, 2008 Automated Ticket Validation Project Capitol Corridor Joint Powers Authority (CCJPA)

    2. What is Capitol Corridor? 170-Mile Passenger Rail Service Connecting Sierra Foothills, Sacramento, the San Francisco Bay Area and Silicon Valley/San Jose Service Plan 32 Trains (Mon. – Fri.) 22 Trains (Sat, Sun and Holidays) Connecting buses to Reno, South Lake Tahoe, Monterey, Santa Cruz, Santa Barbara Partnership among CCJPA, Caltrans, Amtrak, and Union Pacific

    3. What is the CCJPA? Management team overseeing the service Service Levels/Performance Standards Funding Agreements Fare policy Station/Equipment cleanliness Customer Service Partnership among six local transit agencies in the 8-county service area BART provides administrative staff Coordination with other member agency staff 16 Board of Directors: 2 from each of the 8 member counties

    5. An Investment That Has Become A National Model Capitol Corridor is: 3rd busiest Amtrak route Consistently #1 in the nation in Amtrak customer satisfaction Capitol Corridor removes 112,000,000 annual VMTs from the State’s Northern California highway system Reduce greenhouse gasses Reduce highway capacity/reduces road maintenance costs Provide joint program with freight rail to facilitate goods movement Success is shared with service partners: CCJPA member agencies, Caltrans, Union Pacific, & Amtrak

    6. A Track Record of Performance

    7. CCJPA Management Plan

    8. How Can Technology Improve Service Performance? Maximize Operating Efficiencies Retain/Attract Riders and Improve Revenue Improve Safety/Security Measures Satisfy Environmental Objectives/Goals (AB 32, Reduce Greenhouse Gas Emissions)

    9. Technology: Performance Based Infrastructure Investments Wireless Networking Continue work with UPRR on networking infrastructure program Passenger amenities, operational and safety applications Upgraded Signal System Enhanced safety and operating performance Reduced running times Coordinate with UPRR, national (FRA) to advance signal technology (Positive Train Control) Automated Ticket Validation (ATV) A management tool for real time ridership analysis Conformance to Homeland Security/FRA passenger manifests

    10. ATV Project Introduction History Upgrade antiquated railroad seat check process Improve credit card processing Meet today’s business requirements (speed, automation, efficiencies) Benefits Revenue Management Real Time Manifest Credit Card Authorization Electronic/Digital Remittance

    12. ATV Procurement Timeline RFP Issue Date: November 7, 2006 Pre-Bid Meeting: November 27, 2006 Submission Date: December 18, 2006 Received 4 Responses, 2 Selected for Review Selection Process: Best Value Method Award and NTP date: Early March 2008

    13. ATV Project Schedule Budget: $1.1M/Funding Sources: Caltrans/OHS Start Date: March 2008 Design: March 2008 – September 2008 Development: May 2008 – November 2008 Testing Start Date: October 2008 Pilot Program: February 2009 (est.) Rollout: May 2009 (est.) Note: Expansion to other CA Intercity Rail Services

    14. Motorola MC70 Handheld Device

    15. ATV Mobile Printer

    16. Challenges So Far Partner Agency Requirements Each partner has different needs Synchronizing timelines Learning Curve Leading/Bleeding edge First type of project in railroad industry Paradigm shift in passenger rail management PCI Compliance New standards released after project initiation

    17. Demonstration

    18. Demo - Introduction This presentation covers the following features of ATV system: Ticket validation - Expedited via a laser barcode scanner. Ticket sales - Accommodates cash, credit card, money orders.

    19. System Overview Tariff Book Ticket Validation Known tickets Unknown tickets Ticket Sales Cash Transaction Credit Card Transaction End-of-Trip Report

    20. Tariff Book Device retrieves Tariff Book from the Remote Server. Conductor can view the Tariff Book by selecting the Tariff Book entry on the dropdown menu or by tapping the Tariff Book link on the Home screen. Tariff Book screen shows the off-board and on-board tariff for a given city-pair, as shown in the next figure.

    21. Tariff Book

    22. Ticket Validation Conductors will perform ticket validation using a Handheld device. Two ways for conductors to access Ticket Validation screen: 1. Tapping the Validation menu button on the Home screen 2. Selecting Ticket Validation on the Dropdown menu.

    23. Ticket Validation

    24. Ticket Validation Unknown Tickets – Not Recognized by the system 1. Device scans an unknown ticket. 2. Unknown ticket is overridden and validated. 3. Seat Check is printed in the final step.

    25. Sales Support System supports one way ticket sales only. Accommodates multiple payment options. To begin a ticket sale, the conductor must first go to the Sales screen by tapping the Sales menu at the bottom right of the Home screen or by selecting Ticket Sales from the dropdown menu. The ticket sale process is a multi-step one, requiring the conductor to perform the following functions:   Capture origin and destination Verify passenger ID Determine ticket fare Handle payment Print documents

    26. Cash Sales Cash Transaction Device accepts three methods of payment: cash, credit card and other.

    27. Cash Sales The following documents will be printed after completion of the transaction: Sales Receipts Ticket Seat Check

    28. Credit Card Sales Credit Card Transaction If credit card is chosen as a payment method, device will prompt the conductor to swipe the card, displaying the following screen.

    29. Credit Card Sales (con’t) The following documents will be printed after the completion of the transaction: Sales Receipt Ticket Seat Check

    30. End-of-Trip Report Conductors fill out at the end of a trip to be used to reconcile ATV transactions ATV

    31. Eye to the Future Possible Expansion to other CA Intercity Rail Services San Joaquins Pacific Surfliners Potential Future Applications Real Time Delay Notifications Instant Messaging Real Time Safety and Security Monitoring

    32. Conclusion Invest, Innovate and Expand Take successful service into 21st Century Guinea Pig: Learning as we go along Don’t let schedule overtake project objectives Maintain Focus on a Quality Product Questions?

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