Presentation Transcript

1. Senior Living Hospitality Technology Presented by Horizon Software International Amy Nemecek
2. All Your Food Service TechnologyNeeds from One Source One Vendor, One Phone Call Dining Programs Barber/Beauty Salons Country Stores Front Desk/Concierge Nursing Consumables Housekeeping and Maintenance Transportation Gift Cards Online Tools You can Obtain Everything You Need from Horizon
3. Horizon has Corporate Strength and Staying Power Over 30 years developing software Specializing in food service since 1992 HQ in Atlanta, support and services offices throughout the US Strong financial backing – Division of NYSE Roper Industries Horizon is Well Established and in Good Standing
4. All Your Food Service TechnologyNeeds from One Source Horizon’s installation base is nearly equally divided among small, medium, large and mega clients No Implementation is too Large or too Small
5. What Happens After the Sale? Four-phase implementation plan Discovery Pre-Planning Systems Engineering Installation Training and Implementation Support Monitoring Best Practices Steps to Success Horizon’s Four Step Implementation System is Time Tested and Proven to Yield Excellent Results
6. What Happens After the Sale? State-of-the-art call center 24/7 support available Average speed of answer less than one minute 94% of all issues are resolved during the first call 99% + client retention Horizon Offers Unparalleled Technical Support
7. Outstanding Customer Service and State-of-the-Art Technology, at a Fair Price Increases revenue – reduces costs Increase sales and participation Capture missed resident transactions Accurate sales records allow precise production Increases resident satisfaction by enabling you to provide faster and better service to residents Horizon’s System Pays for Itself
8. A New Generation of Residents Expectations of The Silent Generation Transparency/Trust Relationship built on trust/disclosure Choice/Flexibility Options, options, options Control Only charge me for what I use The Silent Generation Has Different Expectations
9. Fine Dining Informal Dining Desktop Ordering Retail and Services Online Account Management Horizon’s System Offers Flexible, Cutting Edge Methods of Processing Sales and Accountability
10. Fine Dining Restaurant-style order entry and management Flexible customized table setup Color code table view capability View orders for any seat at any table Flexible seating option Built-in “needs bussing” alert The Table Service Module Completely Automates this Service
11. Informal Dining Speeds up lines Flexible payment options including discounts and coupons Processes credit cards Multiple menu plans available on each Point of Service The Informal Dining Resident Processing Module is Fast and Efficient
12. Desktop Ordering Orders can be placed online Email order verification Orders are printed in the kitchen for processing Orders can be picked up or delivered Desktop Ordering is Fast and Convenient
13. Orders can be conveniently placed by phone by residents similar to ordering room service Orders can be placed at bedside for residents by utilizing tablet computers Ideal for rehabilitative services Room Service Solution is Ideal for Rehabilitative Services Stays
14. Retail Full Point of Service terminals and portable tablet-style POS devices available Integrated solution combines revenue from all devices for consolidated financial reporting Fast and easy to use The Retail Module Provides POS for Country Stores, Barber / Beauty Salons and Coffee Kiosk Applications
15. Online Account Management Available 24/7 Reduces account balance inquiry calls to dining service and accounting office Displays account balance information and record of what has been purchased Resident’s family can track food and beverage consumption Account can be used at any POS including dining room, vending, barber/beauty salon, country store, kiosks, etc. Online Account Management via Horizon’s MyResidentOnline Module is Convenient for Residents and Efficient for the Community
16. Resident accounts are automatically updated forpurchases, use of meal credits, or flexible spending Simplifies billing office functions Captures revenues which may have been previously missed Payroll deduction option for employee purchases interfaces with payroll system Can automatically communicate resident charges to existing billing system, with flexible capabilities to interface with nearly all billing systems. Reduces Duplicate Entries by Interfacing with Other Software Providers
17. Powerful Yet Easy Technology Scanners Proximity readers Barcode/magnetic stripe readers Manual lookup Works with numerous devices accomplishing multiple purposes Can use existing security and payroll cards or fobs Positive Identification of Residents can be Accomplished in a Variety of Ways Utilizing Various Peripheral Devices and/or Photos
18. Initial Front of the House Setupis Fast and Efficient Digital cameras can be used to add photos as needed Images can be imported from a resident database Facilitates resident familiarity training Residents’ Photo can be Imported or Captured via Digital Camera
19. Horizon POS Terminalsare a Cashier’s Best Friend HAPPY BIRTHDAY! Allergy warnings Happy birthday greeting Low account balance message General messages The Cashier Message Center is Interfaced to the Resident Database for Timely Message Display (or Voice Notification) to the Cashier for Each Resident
20. Initial Front of the House Setup is Fast and Efficient Language preference Allergy warnings Resident Database Records can be Modified on an Individual Basis
21. Declining Balance Accounts Inclining Balance Accounts Meal Credits or Points Cash, Check, Credit Card Vouchers, Discounts, Coupons Department Charges Payment Option can be Configured for Practically any Situation
22. Residents’ accounts can be utilized throughout the community Balances are instantly updated system-wide when transactions are completed Historical transaction and balance review capability Balances can be Updated Real-Time Throughout the System For Residents’ Convenience
23. Powerful Yet Easy Technology System remains mission critical – if connectivity is lost sales can still be conducted When restored, terminal flushes buffered transactions and automatically synchs back up with manager’s consolidation terminal After Login, the System Copies the Entire Database to Each Terminal for Complete Redundancy
24. Initial Front of the House Setup is Fast and Efficient Manager’s station is a standard PC POS terminals are touch screen computers designed for redundancy Spill resistant cases protect computers Cash drawers fit below terminals Portable POS terminal option Horizon’s Hardware is Non-Proprietary Ensuring Flexibility When Repairing and/or Replacing Units
25. All Your Food Service TechnologyNeeds from One Source Credit Cards – convenient and increases revenue Employee Plans – convenient and increases revenue General Ledger – interfaces with community’s billing software Portable Point of Service Terminals – for tableside, bedside and spontaneous venue ordering Self-Inquiry Mode – reduces business office inquires TempAlert monitoring – assures food safety Horizon’s Popular Features Enhance Dining Operations
26. SMART Shield: Monitors Critical Control Point Temperatures in Food Production  SMART Guard: Monitors Control Point Temperatures in Food Storage, Large Equipment TempAlert SMART Command Center: Provides Online Access and Control
27. Fully integrated Back of the House includes the following modules: Inventory Management Procurement Bid Analysis Production Menu Planner/Nutrition Analysis Personnel Management Fixed Asset Management Central Kitchen Back of the House is Sophisticated and Powerful, Yet Easy to Use
28. Reduces food costs by helping to reduce shrinkage, spoilage and breakage via inventory control system Auditable database tracks inventory from order placement, to receipt Physical inventory processing takes minutes Integrated state-of-the-art procurement system automatically forecasts requirements from menu plans Decreases labor costs through increased efficiency and automated processes Labor & Food Costs Profits Provides State-of-the-Art Inventory Control and Procurement Capabilities
29. Historical-based production planning Checks inventory and allows for substitutions Automatically generates recipe worksheets complete with recipe preparation and HACCP instructions Post-production records are automatically generated Financial analysis capabilities Built-in leftover management system The Production Module Streamlines the Production Process
30. Complete nutritional analysis capability Built-in database containing thousands of food items Unlimited recipes and menu plan database storage Efficient cycle menu management Menu Plans Can Be Tailored to Residents’ Nutritional Needs and Preferences
31. All Your Food Service TechnologyNeeds from One Source Front Office Fine Dining Informal Dining Desktop Ordering Retail MyResidentOnline Internal Payments Account Transparency Other Systems Temperature Management General Ledger Payroll Deduction TrainSmart Back Office Inventory Management Procurement /Bid Analysis Production Menu Planner/Nutrition Analysis Asset Management Catering Central Kitchen Horizon owns 100% of its source code Horizon’s System is Modularized and Scalable