Disaster Preparedness

2. Disaster Preparedness Managing Crisis Through Planning

3. Iwatsu Overview • Iwatsu Electric 75 years making communications systems • Iwatsu Voice Networks local application software development • Enterprise Communications Server (ECS) 1024 port CPE • QuadFusion Technology SIP,H.323.,TDM,VOIP • 250 North American dealers

4. A 2006 AMR Research study showed that only 32% of businesses have a disaster preparedness plan in place. • According to a Harris Interactive survey in 2004, 54% of executives from Fortune 1000 companies admitted to having a technology disruption because they weren’t adequately prepared. • KPMG Risk Advisory Services and Continuity Insights Magazine conducted a 2005 survey that reported 43% of businesses damaged in a disaster close for good. • In an AT&T survey in 2006 only 3 of 5 companies that have a disaster plan have tested it in the last 12 months.

5. Crisis versus Disaster • Crisis – A crucial or decisive point or situation; a turning point. • Loose your T1/PRI/Power • Hackers • Server/Equipment failure • Disaster - An occurrence causing widespread destruction and distress; a catastrophe • Flood • Terrorism • Pandemic

6. Hackers and Equipment Failure • More likely that risk will come from someone INSIDE your company! • Internal controls, policies and procedures • Firewall • Anti-Virus/Anti-Spyware software • Backup data • Fault Tolerant servers • Power Failure back-up • Redundant mission critical components

7. But What About Catastrophic Loss

8. Disaster Recovery • Disaster Plan • Where will you go? • How will you communicate? • How will your customers communicate with you • How will your vendors communicate with you • Who will answer your phones?

9. Location 1 CPE Backup Location Backup Alternate Location

10. Hosted Services • Iwatsu partners with Aizan for application based hosted services • Reverse 911 / Mass notification • IVR • Hosted 800 • Automated Voice Attendant ( overflow and backup)

11. Safeguarding Assets • Defining Assets • Data Equipment • Voice Equipment • People

12. Rita Evacuation

14. USA – Case Study • Employees call in to IVR report whereabouts • Use ID number to get job specific information • Outbound calling contacts all 10000 employees in under 5 minutes Employee Emergency Accountability Response System

15. USA Requirements • Communications to be effective, must be continuous, predictable and 360°

16. Testing the Plan • A well designed plan has declining value if not exercised and tested as valid. • Must be exercised frequently to ensure contact points are current • Staff churn – vacations – role changes – illness • Must be familiar to minimize “in-incident” training • Must consider “event stress” • Family vs. Employer responsibilities – nice to know the truth … • Decision protocols must reflect the urgency of the event • Will they work? • Are there secondary communications required for Share/Stakeholders?

17. Plan for crisis and disaster • It’s better to be prepared and not need it, than to need it and not be prepared. • We want you to be part of the 50% that recovers! • Visit Iwatsu Booth 812