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UKAS Customer Satisfaction Survey

The UKAS Customer Satisfaction Survey for Q4 2013/14 evaluated the perceptions of organizations regarding UKAS' service delivery over the past year. Key satisfaction metrics were assessed, including the effectiveness of communication with staff, responsiveness to needs, and management of assessments and inquiries. The results provide a comprehensive overview of how organizations perceive UKAS' understanding of their business needs and the overall value derived from the services offered. This data highlights areas of strength and opportunities for improvement within UKAS.

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UKAS Customer Satisfaction Survey

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  1. UKAS Customer Satisfaction Survey Q4 2013/14 results

  2. How satisfied are you with UKAS’ overall service to your organisation over the last year?

  3. In the experience of your organisation how does last year's service compare with the previous year?

  4. Over the last twelve months, how satisfied are you that UKAS understood your business needs?

  5. Over the last twelve months, how satisfied are you that UKAS staff were easy to make contact with?

  6. Over the last twelve months, how satisfied are you that UKAS generally responded to your needs in a timely manner?

  7. Over the last twelve months, how satisfied are you that UKAS handled your pre-visit arrangements well?

  8. Over the last twelve months, how satisfied are you that your assessment team prepared well for your visit?

  9. Over the last twelve months, how satisfied are you that your assessment team conducted visits well?

  10. Over the last twelve months, how satisfied are you that your assessment team had the right skills and knowledge?

  11. Over the last twelve months, how satisfied are you that your assessment team had the right attitude?

  12. Over the last twelve months, how satisfied are you that the application of the accreditation requirements was consistent with the previous year?

  13. Over the last twelve months, how satisfied are you that UKAS handled your improvement actions promptly?

  14. Over the last twelve months, how satisfied are you that UKAS handles your technical enquiries well?

  15. Over the last twelve months, how satisfied that UKAS handled your administrative enquiries well?

  16. Over the last twelve months, how satisfies are you that UKAS handled your invoicing and related enquiries throughout the year conveniently and efficiently?

  17. Over the last twelve months, how satisfied that UKAS handled your extension to scope requests promptly?

  18. Over the last twelve months, how satisfied are you that UKAS was effective in promoting awareness of accreditation and of the UKAS brand?

  19. Reflecting on the last 12 months' experience of dealing with UKAS, how satisfied are you that UKAS provided value for money?

  20. Thank you

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