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Optimizing Healthcare Operations with Business Process Management

Discover how Business Process Management (BPM) can revolutionize healthcare operations at The Chester County Hospital. BPM is a methodology designed to define, optimize, automate, and monitor key business processes. This approach has been proven effective in other industries, yet remains underutilized in healthcare. We illustrate BPM's impact on bed cleaning operations, enhancing efficiency and communication among departments. Utilizing automated alerts and real-time status monitoring, we achieved a 50% reduction in manual processes and successfully cleaned over 32,500 beds, demonstrating the potential of BPM in healthcare settings.

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Optimizing Healthcare Operations with Business Process Management

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  1. BPM Systems Ray Hess V.P., Information Management The Chester County Hospital West Chester, PA

  2. What is BPM • Business Process Management: A methodology that seeks to define, optimize, automate and monitor key business processes within an organization • Used extensively in other industries • Has had limited penetration into healthcare

  3. Workflow or Process Engine • A system that manages processes for an organization • Links disparate systems and data • Components: • Definition tool • Run time processor • Business Activity Monitoring • Acts as a central nervous system, guiding and directing activities

  4. Process Engine Tools • Linkage Object • Database, Java, Web Services, other programs • Timers • Routers • Event triggers • Logic objects • UI objects • E-mail, beeper, telephone, printer, web

  5. CCH Example: Bed Cleaning Requirements • Optimize Bed Cleaning operation • Tie to clinical needs • Have automated bed cleaning function • Housekeeping alerting • Nursing alerting and priority setting • Up to the minute status monitor • Automatic escalation

  6. Elements • Beep housekeeping via text pagers • Call nursing triage nurse via IP phone • Receive status updates from housekeeping via telephone • Web UI for viewing and management • E-mail of errors to my team • Printed reports generated every day

  7. Main Process: Kicked off by an HL7 Transfer or Discharge

  8. Code Example

  9. Main Process: Kicked off by an HL7 Transfer or Discharge

  10. Bed Cleaning Status Website

  11. Bed Board Website

  12. Bed Cleaning Outcome • Daily activity reports • Decreased 50% of manual steps in the original (non-automated) process • Up for over two years; full house 24/7 for 1&1/2 years • Cleaned over 32,500 beds with the process • What about metrics? • Next Step: Using caller ID to note patient departure prior to discharge being placed

  13. Other Automations • Assessments • Departmental Alerting • Smoking Cessation • Infection Control (MRSA and VRE) • Diabetes • CHF • Microbiology • 23 Hours Observation • And others

  14. Questions

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