CELEBRATING DIVERSITY

1. CELEBRATING DIVERSITY AUGUST29, 2013

2. presented by SASKATOON OPEN DOOR SOCIETY CULTURAL BRIDGING PROGRAM This program is supported by

4. OUTLINE Understanding Culture Newcomer Experience Beyond The Surface Intercultural Communication

6. What is culture? How do you define culture? What is culture to you? Where does culture come from? Where do you learn culture? Why does it matter? What is its value?

7. “refers to shared patterns of learned behaviors and values that are transmitted over time, and that distinguish the members of the one group from another. In this broad sense culture can include: ethnicity, language, religion and spiritual beliefs, gender, socio-economic class, age, sexual orientation, geographic origin, group history, education, upbringing and life experiences” The Canadian Nurse Association (2004)

10. Exploring Perspectives H H Aga Khan “What is required goes beyond mere tolerance or sympathy or sensitivity – emotions which can offer be willed into existence by a generous soul. True cultural sensitivity is something far more rigorous and even more intellectual than that. It implies readiness to study and learn across cultural barriers, an ability to see others as they see themselves.”

11. Diversity & Differences We interpret what we see, but actual meaning maybe different Does not mean we need to change our culture and adapt to another one Sense of awareness that things may be different for different people Refrain from judging too quickly

12. NEWCOMER EXPERIENCE

13. Understanding immigration

14. NEWCOMERS ARE FROM…

15. The Promised Land Syndrome

16. Realities 1st STAGE ”Honeymoon Phase”

17. ”Culture Shock” 2nd STAGE

18. Weather

19. Different Systems

20. LOSS OF SOCIAL NETWORK ALTERED SOCIAL STATUS CREDENTIALS NOT RECOGNIZED EMPLOYMENT IS A CHALLENGE

21. Language

22. Food Insecurity

23. Who has ever experiencedcar sickness?

24. 3rd STAGE Gradual Adjustment

25. 4th and LAST STAGE Adjustment

26. Fill outTHE FORM Write from right to left. Write very clearly. Sloppy writing will be discarded. Fill in every blank. For #2 use the Islamic calendar, which begins November 4, A.D. 622 Do not answer #7 unless you have a green strip of paper Complete this task within three minutes Ask no questions

27. Culture`s Link with Communications ``Language carries culture, and culture carries, particularly through orature and literature, the entire body of values by which we come to perceive ourselves and our place in the world`` (Ngugi 1986, Intercultural Communication: page 15-16)

28. • Everyone who looks or sounds the same IS the same• Everyone who looks or sounds like us IS us Assumptions Cultural Competence Workshop for Service Providers in York Region, presented by Gloria Murant and Douglas Stewart on April 28, 2003, Newmarket, ON

29. Stereotypes can lead to views about others that are typically: • Rigid • Simplistic • Overgeneralized • negative or unfavourable Stereotypes and its consequences

30. Something to think about “In any intercultural encounter, there is always a temptation to feel that the others have bad character or bad intentions, rather than to realize that they are acting according to different rules.” (Hofstede, Pedersen & Hofstede)

31. Intercultural Communication Intercultural communication increases our understanding about other cultures and it is an effective way to make our world a better place

32. Variables in Intercultural Communications

33. Variables in Intercultural Communications Continued…

34. Intercultural Communication

35. Walk in the other person’s shoes “Hospitality is the art of making people feel special always” Francis Brenna, Hotelier Integrity & Relationship Little things make a difference Educating the client during the process

36. OUR DIFFERENCES MAKE US UNIQUE

37. REFERENCES Brick, J 1991, China: A Handbook in Intercultural Communication, National Center for English language Teaching and Research, Macquarie University, Sydney. Chaney, L H & Martin, J S 2003, Intercultural Business Communication, Prentice Hall, Upper Saddle River, NJ. Cutler, J 2005, The Cross-Cutural Trainer’s Manual – Volume 2: Activities for Cross-Cultural Training, Gower Publishing Ltd, Aldershot, UK. Elder, B 1994, Communication Skills, Macmillan Education Australia, South Yarra. Guirdham, M 2005, Communicating Across Cultures at Work, Palgrave Macmillan Ltd, Basingstoke, UK. Hermans, J & Pusch, M D 2004, ‘Culture Matters’, European Association for International Education (EAIE) Occasional Paper 16. Jandt, F E 2001, Intercultural Communication: An Introduction, Sage Publications, California. Jandt, F E 2007, (5th ed.) Intercultural Communication: An Introduction, Sage Publications, California. Lustig, M W & Koester, J 2006, Intercultural Competence: Interpersonal Communication Across Cultures, Pearson Education Inc., Boston. Martin, J N & Nakayama, T K 2001, Experiencing Intercultural Communication: An Introduction, Mayfield Publishing Company, Mountain View, California. Mohan, T, McGregor, H, Saunders, S & Archee, R 2004, Communicating as Professionals, Nelson Australia Pty Ltd. Neuliep, J W 2006, Intercultural communication: A contextual approach, Sage Publications, California. Peterson, B 2004, Cultural Intelligence: A Guide to Working with People from Other Countries, Intercultural Press, Yarmouth, Maine. Reynolds, S & Valentine, D 2004, Guide to cross-cultural communication, Pearson Prentice Hall, Upper Saddle River, N.J. Sabath, A M 1999, International Business Etiquette: Asia & The Pacific Rim, Career Press, New Jersey. Spencer-Oatey, H 2006, Introduction: What is Culture?, viewed 9 March 2007, < http://209.15.42.137/ic.org.uk/publications/culture.pdf>. Taylor, O L 1987, Cross-Cultural Communication: An Essential Dimension of Effective Education, viewed 9 March 2007, <http://www.maec.org/cross/3.html>. Tuleja, E A 2005, Intercultural Communication for Business, Managerial Communication Series, J S O’Rourke (ed), Thomson South-Western.

38. Thank you for your time! This presentation is supported by