1 / 21

Shoper 9 Data Synchronisation Troubleshooting

Shoper 9 Data Synchronisation Troubleshooting. March 2010. Objectives. Investigating Data Synchronisation Issues Reason for synchronisation failure Analysing Log files created at Shoper 9 POS and Shoper 9 HO. Data Synchronisation Issues.

mayda
Télécharger la présentation

Shoper 9 Data Synchronisation Troubleshooting

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Shoper 9 Data Synchronisation Troubleshooting March 2010

  2. Objectives • Investigating Data Synchronisation Issues • Reason for synchronisation failure • Analysing Log files created at Shoper 9 POS and Shoper 9 HO

  3. Data Synchronisation Issues Synchronisation issues arise due to one of the following: • Incorrect configuration at POS or HO • Connectivity problem • Import/Export malfunction • Acknowledgement files not received

  4. Configuration Gone Wrong • Shoper 9 POS or Shoper 9 HO is continuously generating data files in wrong format during synchronisation Reason • The mode of communication selected is different at POS and HO • The file format set during synchronisation configuration is wrong • Synchronisation setting in business template installed at POS is wrong • Incorrect HO code provided during synchronisation configuration at POS Solution • Verify Synchronisation settings configured at HO and POS

  5. Configuration Gone Wrong - Solution • Verify that the sync settings configured at HO are updated at POS • Mode of communication and related settings are similar at HO and POS • Correct file formats are updated at POS • In case of Direct Copy, verify that the path for data exchange folders is entered correctly at both locations

  6. Configuration Gone Wrong - Solution HO POS

  7. Configuration Gone Wrong - Solution HO POS

  8. Configuration Gone Wrong - Solution HO POS

  9. Configuration Gone Wrong - Solution HO POS

  10. Connectivity Issues • Shoper 9 POS/Shoper 9 HO is creating data files, but is unable to send the files to transfer the files Reason • Internet disconnected in case of HTTP, FTP or Mail (mode of communication) • Firewall/ Antivirus program blocking access to upload folder Solution • Verify the connectivity components for FTP, HTTP, Mail and Direct Copy

  11. Connectivity Issues - Solution • Verify whether permission is provided to access FTP folder, HTTP link • User can verify the HTTP link connection by entering the server address in web browser

  12. Connectivity Issues - Solution • Ensure the Mail client in use and the E-mail program selected in Internet options is the same

  13. Import/ Export Malfunction • Shoper 9 POS/Shoper 9 HO is unable to extract data and export or import the received data files Reason • Null values in the data fields of the received file • Data is restored at POS due to which it is unable to extract and export • Data is restored at POS due to which HO is unable to import data received data Solution • Examine the log files to verify the exact reason and take necessary action based on the error displayed

  14. Acknowledgement File (Not Received) • Shoper 9 POS is unable to extract data during scheduled synchronisation Reason • Extraction process fails at Shoper 9 POS when the acknowledgement file for the last synchronisation is not received from HO or unavailable in the defined folder Solution • Verify whether the POS data for respective date is loaded at HO. In case data is not loaded, load the data to receive acknowledgement from HO

  15. Reports Shoper 9 POS/Shoper 9 HO are provided with reports that enable you to ascertain the success/failure of synchronisation process. Sync Status Report • Available at POS, this report give you the success/failure status of different task in synchronisation process, from extraction of data to loading of data received from HO into POS database. Dashboard Report • Available at HO, this report gives the showroom wise, distributor wise, batch wise file loaded / not loaded status with reason for not loading.

  16. How to ascertain the cause of Sync issues? • The reason for failure of synchronisation is recorded in various log files in Shoper 9 POS/Shoper 9 HO • Log files are created in <application folder>\Share\log directory The files in Shoper 9 POS/ Shoper 9 HO that record synchronisation errors.

  17. Details in Log Files • CCC-download.log – Displays the activity performed pertaining to downloading of files sent from HO • ImportError.log – Displays files imported into POS database and also errors occurred during import • Experror.log – Displays the file extracted during the synchronisation phase and also it displays any error occurred during the extraction phase • CCC-upload.log – Displays the files uploaded via communication mode and errors for not uploading the same • Agentschedule.log – Displays the various activities performed by the sync agent i.e. Agent evoke, stop, exit, last agent run, next schedule, etc.

  18. Details in Log Files • OfflineloadingMMDD.log – Displays the files which are downloaded via defined communication mode • DataloadingMMDD.log – Displays loading status of the files downloaded and also gives the reason for not loading

  19. Guidelines and Best Practices • Do’s • Configure synchronisation options at POS and HO as per your requirements, test them in real time conditions • Create exception list in Firewall and Antivirus programs to allow access to upload and download folders used for Shoper 9 Data Synchronisation • Check Internet/Other Network connections regularly • Don’ts • Do not restore the database unnecessarily • Do not try to change the sync configuration options in one application without prior communication with the partner application

  20. Questions & Answers For more information log in to: www.tallysolutions.com

  21. Thank You

More Related