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Why technical communication ? Short Answer: I love to organize

I am an award-winning technical communicator with multiple years experience designing, writing, and editing technical documentation. My unique combination of technical chops, artistic flair, and attention to detail yields deliverables that are clear, concise, and creative.

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Why technical communication ? Short Answer: I love to organize

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  1. I am an award-winning technical communicator with multiple years experience designing, writing, and editing technical documentation.

  2. My unique combination of technical chops, artistic flair, and attention to detail yields deliverables that are clear, concise, and creative.

  3. Why technical communication? Short Answer: I love to organize ... especially information.

  4. Long Answer: Tech writing is the perfect storm of the best attributes of everything else I’ve wanted to be when I grow up: Horse (well not this one ...), Horseback Rider (ditto), Lawyer, Graphic Designer, Ad Exec.

  5. University of Illinois-Urbana BS in Advertising, May 1987 Dean’s List, G.P.A. 4.7/5.0 Summa Cum Laude

  6. Kellogg School of Management Northwestern University Selected Courses

  7. The School of the Art Institute of Chicago Selected Courses

  8. Creative Options, Ink Andersen Consulting Program Specialist Associate Program Specialist April 1991 – December 1993 Creative Options, Ink Desktop Publishing Specialist July 1989 – April 1990 DDB Needham Media Intern Summer 1986 DKSystems DKSystems Incorporated Senior Technical Writer December 1993 – May 1994 JMB Realty Corporation Senior Technical Writer May 1994 – February 1996 Foote, Cone & Belding Media Planner Assistant Media Planner June 1987 – July 1989 Budget Rent A Car Corporate Headquarters Training Document Coordinator April 1990 – April 1991

  9. In February, 1996 I established Clue Communications as the S corporation for my freelance, independent consulting, technical communication business.

  10. For SOP Department, created and edited internal and external communication regarding deployment of training to over 14,000 associates.

  11. For Information Technology Department, created and edited programmer and user documentation for corporate and field imaging systems, a network planning tool set, and a data warehousing project.

  12. For , created job aids and training materials for new sales force tools.

  13. For , created documentation and training materials for an international implementation of new processes.

  14. For , created a document management system and wrote and edited complex network schematics, programmer documentation, and user documentation.

  15. For , created and edited procedural help for the firm’s SharePoint wiki.

  16. For (now part of ), created an online library of company documents and created programmer and user documentation for an algorithmic trade execution tool.

  17. For law firm, created and maintain web site and related marketing materials.

  18. Programmer Documentation Troubleshooting Guides Reference Guides

  19. Web Pages Web Sites Wikis

  20. Online Tours Online Help Online Libraries

  21. Getting Started Guides User Documentation Job Aids

  22. Installation Procedures Release Notes

  23. Course Catalogs Participant Guides Training Materials

  24. Process Documentation Forms Reports

  25. Complex Graphics Network Schematics

  26. Marketing Materials Brochures Presentations

  27. Press Releases Newsletters White Papers

  28. Style Guides Templates

  29. Content Management: Meridian LMS Expression Engine LMS

  30. Documentation: Visio Excel Word Acrobat

  31. Graphics: Visio Photoshop Elements

  32. Help Authoring: RoboHelp

  33. Presentation: Director PowerPoint ScreenCam

  34. Programming: C COBOL SmallTalk CSS Visual Basic HTML XML

  35. Web Site: Dreamweaver SEO Strategy

  36. Advertising Computer Hardware Consulting Equine Finance Food Service

  37. Health Care Human Resources Insurance Law Non-Profit Real Estate

  38. Retail Software Development Telecommunications Transportation Wireless

  39. Multiple Awards of Excellence, Achievement, and Merit from the Society for Technical Communication Chicago Chapter

  40. CARA’s PURE Service Award Recognizing Professionalism, Understanding, Responsibility and Excellence

  41. www.cluecommunications.com co@cluecommunications.com 708.606.1297 LinkedIn Profile

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