I am an award-winning technical communicator with multiple years experience designing, writing, and editing technical documentation.
My unique combination of technical chops, artistic flair, and attention to detail yields deliverables that are clear, concise, and creative.
Why technical communication? Short Answer: I love to organize ... especially information.
Long Answer: Tech writing is the perfect storm of the best attributes of everything else I’ve wanted to be when I grow up: Horse (well not this one ...), Horseback Rider (ditto), Lawyer, Graphic Designer, Ad Exec.
University of Illinois-Urbana BS in Advertising, May 1987 Dean’s List, G.P.A. 4.7/5.0 Summa Cum Laude
Kellogg School of Management Northwestern University Selected Courses
The School of the Art Institute of Chicago Selected Courses
Creative Options, Ink Andersen Consulting Program Specialist Associate Program Specialist April 1991 – December 1993 Creative Options, Ink Desktop Publishing Specialist July 1989 – April 1990 DDB Needham Media Intern Summer 1986 DKSystems DKSystems Incorporated Senior Technical Writer December 1993 – May 1994 JMB Realty Corporation Senior Technical Writer May 1994 – February 1996 Foote, Cone & Belding Media Planner Assistant Media Planner June 1987 – July 1989 Budget Rent A Car Corporate Headquarters Training Document Coordinator April 1990 – April 1991
In February, 1996 I established Clue Communications as the S corporation for my freelance, independent consulting, technical communication business.
For SOP Department, created and edited internal and external communication regarding deployment of training to over 14,000 associates.
For Information Technology Department, created and edited programmer and user documentation for corporate and field imaging systems, a network planning tool set, and a data warehousing project.
For , created job aids and training materials for new sales force tools.
For , created documentation and training materials for an international implementation of new processes.
For , created a document management system and wrote and edited complex network schematics, programmer documentation, and user documentation.
For , created and edited procedural help for the firm’s SharePoint wiki.
For (now part of ), created an online library of company documents and created programmer and user documentation for an algorithmic trade execution tool.
For law firm, created and maintain web site and related marketing materials.
Programmer Documentation Troubleshooting Guides Reference Guides
Web Pages Web Sites Wikis
Online Tours Online Help Online Libraries
Getting Started Guides User Documentation Job Aids
Installation Procedures Release Notes
Course Catalogs Participant Guides Training Materials
Process Documentation Forms Reports
Complex Graphics Network Schematics
Marketing Materials Brochures Presentations
Press Releases Newsletters White Papers
Style Guides Templates
Content Management: Meridian LMS Expression Engine LMS
Documentation: Visio Excel Word Acrobat
Graphics: Visio Photoshop Elements
Help Authoring: RoboHelp
Presentation: Director PowerPoint ScreenCam
Programming: C COBOL SmallTalk CSS Visual Basic HTML XML
Web Site: Dreamweaver SEO Strategy
Advertising Computer Hardware Consulting Equine Finance Food Service
Health Care Human Resources Insurance Law Non-Profit Real Estate
Retail Software Development Telecommunications Transportation Wireless
Multiple Awards of Excellence, Achievement, and Merit from the Society for Technical Communication Chicago Chapter
CARA’s PURE Service Award Recognizing Professionalism, Understanding, Responsibility and Excellence
www.cluecommunications.com firstname.lastname@example.org 708.606.1297 LinkedIn Profile