Bookstore Liaison Team Update Fall 2011

1. Bookstore Liaison Team Update Fall 2011 Update to Deans’ Council October 14th, 2011

2. What we’ve done & when Before the Fall 2011 Semester • In August met with Patti for transition meeting • Addressed Bookstore issues for semester start-up: • e.g.,Wrong book ordered, Books ordered late (August 27th!), Order changed by new faculty, Publisher “under prints” (instructor choice) • With the Bookstore we rolled out the Textbook Status updates • TEXTBOOK STATUS REPORT- Only books/courses with stock issues appear on this report.  If a book/class is not on the report there were no known issues at the time of the update. • MISSING ADOPTIONS LIST- Reports all sections offered for which the department has yet to adopt text/materials.  The Bookstore is still awaiting this information from the Department/Program. • BOOK LIST – Winter 2011 - Is a report of ALL text/materials information for classes offered during Winter 2011. (This is a reference departments can use for current semester orders.)

3. What we’ve done & when (con’t) During the Fall 2011 Semester (Now) • Surveyed DH/PD/ESP about semester start-up problems and prepared summary report • Met with Bookstore liaison/oversight team • Added representatives from Printing Services to this team • Reviewed stats on semester start-up • Reviewed DH/PD start-up concerns with Stewart/Hailey • Met with Hailey and Stewart several times for specific issues • e.g., Plans for AFP texts, delivery of online training • Met with regional manager for Follett (Tod Petrie) • Tod’stwo-week stats and variance sources • Consulted with several acadeans and made the decision to move to exclusive online ordering. • Worked with Stewart/Hailey to revise textbook ordering process • Rolled out training for DH/PD/ESPs on using textbook ordering system

4. Plans for the future Going Forward • Using online order system exclusively • Stewart has agreed to copy me on any orders past due • We’ve agreed to notify Stewart if instructors change or sections are added (both he and Hailey have been added to MSTRSCHD) • Revised dates for text submissions in instructor choice • Agreement with DH/PDs with instructor text choice, that anyunassigned sections will be assigned texts 3 weeks before the semester begins • However, even this will continue to cause trouble – publishing industry uses “just-in-time” printing model: • Cuts down on warehouse costs, printing over runs  less product in pipeline • We should continue to assess pain/gain related to instructor choice. • DH/PD/ESP will be encouraged to use the online textbook status reports to track and manage text issues in their respective areas • A Big win: Bookstore has agreed to carry everything we need for AFP sections. Important because of nature of population and hx of FA issues

5. Questions & Comments??

6. Fall Start-up Stats • Adoption rate at first deadline (February 11): • 2743 sections entered of 3700 sections expected  74% • Missing texts (and why): • 7 courses – Back orders by publisher (RD 97,98; MA 95-97; PS 110) • Late orders from Departments for entire programs (due in April): • MA submitted in late August • RT submitted in early August • Majority of COM, EN & PS not submitted until August (instructor choice) • These late orders  shortage of 3800 copies (144 sections) • % of books on shelf two weeks before semester start: 88% • % of books on shelf when semester began: 98% (back)

7. Tod’s list of missing titles • For all of Tod’s stores he compiles a list of titles missing two weeks before the semester starts • For all of his other stores, 3%-5% is a typical number • For GRCC this number was (wait for it) …. 30.46% (279 titles) Sources of variance: • Publisher Problems: 4.26% (39 titles) • Bookstore Issues: 5.57% (51 titles) • Packet Printing Issues: 5.24% (48 titles) • GRCC Missing Orders: 15.39% (141 titles) (back)