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Telephone Updates

Information Technology Services – Personal Technologies. Telephone Updates. Introductions. Jason Holt, Doug Roberts, Anita West, Susan Mundahl-Rodriguez. The Goals: Automated Operator Phone Directory Information Services you should know about New Digital Phone Standard

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Telephone Updates

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  1. Information Technology Services – Personal Technologies Telephone Updates

  2. Introductions Jason Holt, Doug Roberts, Anita West, Susan Mundahl-Rodriguez The Goals: • Automated Operator • Phone Directory Information • Services you should know about • New Digital Phone Standard • Unified Communications Plan • Cell Phone Happenings

  3. Automated Operator 805-756-1111 The Automated Operator • Twenty-four hour directory assistance • Replaces white pages entries • Uses interactive voice response (IVR) to capture voice input • Uses Text-to-Speech to respond to user

  4. TRY the Cal Poly AUTOMATED OPERATOR: 756-1111 • Dial 6-1111 and Try your Name • The Automated Operator will transfer you to your campus phone number. • Try your Department • Sometimes, there may be more than one match for your search. The Automated Operator will ask you to select between the choices available. • Wait on the line for assistance • If the Automated Operator cannot find a successful match, you will be transferred to the Cal Poly Operator for further assistance between 8am – 5pm M-F. Best Practices • Speak naturally and avoid using extra words such as "please" "could I speak to", etc. • Remember to speak at your normal volume and at a normal pace. The technology is less effective when speaking at a high level or speaking abnormally slow. • Try to avoid using your speakerphone due to background noise. Cell phones are supported but have the same challenges. • The automated speech attendant emulates the conversation you might have with an operator, so if the system does not understand what you've asked on the first try, it will ask additional questions, for example, "repeat the last name".

  5. Phone Directory Information Portal, Pinnacle Employee Information • Chancellor’s Office requirement for all state employees • Auto-population by Pinnacle of new employees • Sources of data and what we can update Non-Employee Portal Directory entries • Request/update via Technical Service Request under Account Requests selecting Organizational Account

  6. Services you should know about Services • Email notification of Voice Mail • Can include attachment of voice mail • Recent Calls Button • Consultation

  7. New Desi Strip Request Form

  8. New Desk Phones Integrated headset port and speaker phone Standard Phone • 14 button – Includes 4 soft keys Large Display Phone • 24 button – Includes larger back lit display Trade-in Program • New phone request could receive $25 bill credit for old phone.

  9. Unified Communications Plan Campus Office 365 • MS Lync is now being evaluated • Phone system integrates with Lync • Brings Skype like services to CP • Supports voice, chat, and video

  10. Cell Phone Happenings New Smartphone Offerings-Verizon Wireless • Samsung Galaxy S5 16GB Tethering to iPads & Laptops • Verizon or AT&T plans Cellular Telephone Offerings • Platform agnostic

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