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1.05 Managing Team Conflict

1.05 Managing Team Conflict. Conflicts, differences, disagreements Natural result of people working together Due to: Personal factors Values Social factors. Conflicts, differences, disagreements Can be constructive Exciting Refreshing Good for job performance. Prevention.

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1.05 Managing Team Conflict

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  1. 1.05 Managing Team Conflict 1.05 Understand concepts of teamwork

  2. Conflicts, differences, disagreements • Natural result of people working together • Due to: • Personal factors • Values • Social factors 1.05 Understand concepts of teamwork

  3. Conflicts, differences, disagreements Can be constructive Exciting Refreshing Good for job performance 1.05 Understand concepts of teamwork

  4. Prevention • Preventive Strategies • Determine ground rules • Set goals • Get team agreement • Communicate openly • Everyone has a voice and everyone listens 1.05 Understand concepts of teamwork

  5. Reaction • Reactive strategy • Acting • Use the authoritarian approach • Tell the group what the resolution will be • Useful in emergency situations or when emotions are high 1.05 Understand concepts of teamwork

  6. Reaction Reactive strategy Adjusting Give and take to reach a middle ground Good when a quick temporary solution is needed 1.05 Understand concepts of teamwork

  7. Reaction • Reactive strategy • Accommodation • Sacrificing self concerns to yield to another person • Used when one person is wrong or more can be gained later • Must separate thoughts from feelings 1.05 Understand concepts of teamwork

  8. Reaction • Reactive strategy • Avoiding • Withdrawing, sidestepping or postponing the issue • Effective when conflict is a symptom of bigger issue, has low importance, or a time out will take care of the conflict • Explain why you are doing nothing and when you expect to deal with the process 1.05 Understand concepts of teamwork

  9. Managing Team Conflict • Set up an environment so everyone knows the goal is resolution • Make sure all members want to resolve the conflict 1.05 Understand concepts of teamwork

  10. Managing Team Conflict • Generate solution options • Team members must agree on which solution is most appropriate • Implement solution option 1.05 Understand concepts of teamwork

  11. Managing Team Conflict • Evaluate outcome • Celebrate or start over! 1.05 Understand concepts of teamwork

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