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The next 45 mins …

GCS Live Modern Communications Operating Model Engaging and influencing your team Michelle Cupples Susan Alderton BIS/GCS HMRC engaging and influencing teams. The next 45 mins …. Is all about engaging and influencing. Which leaders inspire you?. Our inspiration.

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The next 45 mins …

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  1. GCS Live Modern Communications Operating Model Engaging and influencing your teamMichelle Cupples Susan AldertonBIS/GCS HMRCengaging and influencing teams

  2. The next 45 mins … • Is all about engaging • and influencing

  3. Which leaders inspire you? Our inspiration

  4. Connect then lead …. • Amy J.C. Cuddy, Harvard Business School • What is your body language telling you? Personal impact and influence

  5. Recognising your communication style • Warm competent • Warm incompetent • Cold competent • Cold incompetent Watching these videos did you recognise these communication styles ….

  6. Who are you? • In pairs, take a couple of minutes:   • Without saying what job you do, have a chat about who you are and what you’re like. Personal impact and influence

  7. What is your first impression? • In your pairs give feedback to your partner: • What is your first impression? • What did you notice about what they said, their tone, their body language? • How did you feel about them when they had finished their introduction? Personal impact and influence

  8. Listening styles

  9. Recognise any of these listening habits? The Advice Giver May jump in too quickly before the speaker has the chance to articulate their thoughts • The Faker • They nod but its clear they aren’t listening • The interrupter • They can’t wait for you to finish The Rebuttal Maker Listens only to find a rebuttal The Happy Trapper Uses the message only to get their point across The Intellectual or Logical Listener They are interestedin what’s behind the message and are judging based on what they already know Engage for Success

  10. Did you enjoy today? • Do you who want to further your knowledge in this area, there are several resources and our longer 3hr workshop for Leaders as Communicatorslearning • https://communication.cabinetoffice.gov.uk/ic-space/news/new-training-course-to-build-communications-confidence/ • Please encourage your HR and wider Comms teams to get involved • Thank you

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