Introductions

2. Introductions • Your name • Where you work • Your job responsibilities • How long you have been in the industry • What you hope to get from this class Course 7: Risk Management

3. Agenda • Introduction to Risk Management • Minimizing Risks to Residents • Minimizing Risks to Staff • Handling Emergencies • Liability and Insurance Course 7: Risk Management

4. Property Assets to Protect • People – staff, residents, visitors • Property – buildings, facilities, equipment, materials • Community Goodwill – reputation, stature in the community, appeal to prospective residents Course 7: Risk Management Chapter 1

5. Definition of Risk Management • Risk Management is a process that involves recognizing, confronting and preparing for any potential threat to your property. Course 7: Risk Management Chapter 1

6. Risk Analysis Process • Identify potential risks in company operations • Analyze the frequency and severity of past and potential losses • Work to eliminate or reduce the risks • Build financial protection to cover risks that cannot be eliminated • Set up policies and procedures to carry out the risk management process. Course 7: Risk Management Chapter 1

7. Areas to Address • Minimizing Risk to Residents and Staff • Emergency Planning and Handling • Liability • Insurance Course 7: Risk Management

8. Effective Practices • Conduct, document and maintain periodic inspections • Involve everyone in risk management • Stay current with changes in health and safety laws and regulations • Document and update safety records Course 7: Risk Management Chapter 1

9. Effective Practices (cont’d) • Implement preventive maintenance procedures • Post and communicate safety procedures. • Establish and enforce safety programs for the entire multifamily housing community • Educate site personnel and residents on their role and responsibility • Understand how insurance and contracts transfer risk Course 7: Risk Management Chapter 1

10. Activity # 1 Work within your group to identify a potential risk for each of the three property assets and then discuss what action can be taken to protect the asset from the identified risk. Course 7: Risk Management Chapter 1

11. Chapter 2 Minimizing Risk to Residents Course 7: Risk Management

12. Areas to Address • Property Hazards • Crime Deterrence • Environmental Hazards Course 7: Risk Management Chapter 2

13. Property Hazards: Habitability • Suitable maintenance of housing properties is known as habitability. Course 7: Risk Management Chapter 2

14. Required Housing Provisions • Protection from weather with roofs, walls and windows • Working water, heat, air conditioning, electrical, plumbing and lighting systems • Trash collection and pick-up • Clean and safe elevators, lobbies, stairwells and other common areas Course 7: Risk Management Chapter 2

15. Required Housing Provisions (cont’d) • Elimination or warning of environmental hazards • Control of nuisances such as excess noise and overcrowding • Maintenance of all appliances and equipment supplied Course 7: Risk Management Chapter 2

16. Steps to Ensure Habitability • Conduct, document and maintain periodic inspections • Follow a preventive maintenance program • Keep current and comply with building, housing, health and safety codes • Keep records of all requested and completed repairs, inspections and preventive maintenance Course 7: Risk Management Chapter 2

17. Steps to Ensure Habitability (cont’d) • Encourage residents to notify management of needed repairs and make repairs quickly • Inspect repairs upon completion • Follow-up with residents to ensure the repair work was satisfactory Course 7: Risk Management Chapter 2

18. Activity # 2 and 3 Types of Property Hazards Course 7: Risk Management Chapter 2

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25. Resident Responsibilities • Notify management of any item they damage • Dispose trash properly • Keep the residence safe and in sanitary condition • Pay the cost of repair for damaged property • Notify the manager of needed major repairs and normal usage maintenance • Perform minor repairs (replace light bulbs, clean drains) Course 7: Risk Management Chapter 2

26. Crime Deterrence • Stay informed of neighborhood crime • Respond quickly to neighborhood crime • Control building access and keys • Provide adequate lighting • Complete employee background checks Course 7: Risk Management Chapter 2

27. Governing Agencies • Environmental Protection Agency (EPA) Occupational Safety and Health Administration (OSHA) • State and County Health and Environmental Departments Course 7: Risk Management Chapter 2

28. Types of Environmental Hazards • Asbestos • Freon • Lead • Radon • Carbon Monoxide • Mold • Meth Labs Course 7: Risk Management Chapter 2

29. Asbestos Asbestos is: • a mineral that is supposed to be inextinguishable when set on fire. • found in pipe wrapping, acoustical ceilings, floor tile and caulking in joint and spackling compounds Course 7: Risk Management Chapter 2

30. Freon Freon is: • a shortened term for chlorofluorocarbon • a gas used in appliances and HVAC systems to provide cooling • known to deplete the ozone layer protecting the earth’s atmosphere Course 7: Risk Management Chapter 2

31. Lead Lead: • can cause lead poisoning and serious disabilities • is found in paint, soils, lead pipes and lead-based solder used on copper pipes Course 7: Risk Management Chapter 2

32. Radon Radon: • as a radioactive gas emanating from uranium-rich soil or water • can enter a building through the water supply, building material and soil beneath he building Course 7: Risk Management Chapter 2

33. Carbon Monoxide (CO) Carbon Monoxide is: • A poisonous gas, colorless and odorless • Produced when fuels burn incompletely and/or are emitted from appliances such as gas stoves, fireplaces, kerosene space heaters, gas dryers and water heaters that are not properly ventilated Course 7: Risk Management Chapter 2

34. Mold Mold: • comes from various moisture sources • is also known as mildew and fungi • is found almost anywhere • grows on wood, paper, carpet, foods and insulation Course 7: Risk Management Chapter 2

35. Components of Resident Education • Ensure residents understand they are responsible for their personal safety • Provide safety information and emergency numbers in the resident handbook • Periodically update safety information • Clearly communicate that management cannot guarantee resident safety • Tell residents that management is not liable for resident property Course 7: Risk Management Chapter 2

36. Components of Resident Education (cont’d) Stress the importance of adopting personal safety measures, including: • Never leave an apartment unlocked • Keep all windows and doors locked • Never provide a relative, neighbor or friend with a key • Get to know the neighbors and watch out for one another • Report all crime to police authorities • Complete an incident report for management Course 7: Risk Management Chapter 2

37. Survey Results • 77% of owner firms noted security was very important to their residents • 78% of such firms have a Crime Prevention/Resident Safety Awareness Program • 80% have disaster/emergency management procedures in place • Only 36% of the firms managing these units conduct formal security assessments for their communities Course 7: Risk Management Chapter 2

38. Recommendations • Know what’s going on • Communicate with residents • Screen and check backgrounds • Strengthen relationships with legal authorities Course 7: Risk Management Chapter 2

39. Skill Check #1 Chapters 1 and 2 – Risk Management Course 7: Risk Management Chapters 1 and 2

40. Chapter 3 Minimizing Risks to Staff Course 7: Risk Management

41. Safe Working Conditions Employees can ensure safe working conditions by: • following all OSHA employer safety and health rules • reporting hazardous conditions and any job-related injury or illness • using assigned personal protective clothing and equipment Course 7: Risk Management Chapter 3

42. OSHA Regulations Being informed of OSHA regulations and performing regular inspection will help you: • prevent a situation where you fail to meet code standards during an OSHA review • Reduce/avoid possible claims an injured employee might file against you Course 7: Risk Management Chapter 3

43. Areas of Focus for OSHA • Hazard Communication Standard • Lockout/Tagout Standard • Bloodborne Pathogens • Personal Protective Equipment (PPE) • Electrical Safety Related Work Practice • OSHA Record Keeping Course 7: Risk Management Chapter 3

44. Purpose of Hazard Communication Standard The Hazard Communication Standard is intended to educate employees: • of the hazardous chemicals they work with • on how to use them properly • on how to avoid potential accidents or injuries Course 7: Risk Management Chapter 3

45. Employer Compliance Requirement • Hazard Evaluation • Labeling • Safety Data Sheets (SDS) • Information and training programs • Written Hazard Communication Plan Course 7: Risk Management Chapter 3

46. Hazard Evaluation • Identify and disclose available scientific data concerning hazards • Identify chemicals based on statute requirements • Provide appropriate labeling Course 7: Risk Management Chapter 3

47. Labeling • Identity of the hazardous materials • Appropriate hazard warnings • First aid instructions • Name and address of the chemical manufacturer or distributor Course 7: Risk Management Chapter 3

48. Current Label vs. New Label Course 7: Risk Management Chapter 3

49. Labeling (cont’d) Portable or non-original containers such as spray bottles, pump sprayers, mixing containers or metal cans: • NO label required if for immediate use • LABEL required if will not be emptied by the end of the work shift or if more than one person will use Course 7: Risk Management Chapter 3

50. Safety Data Sheet (SDS) SDS: • is a document that describes the health and physical hazards associated with a particular chemical • Must be prepared and provided to all users • Must be written in English to conform to Hazard Communication Standard requirements Course 7: Risk Management Chapter 3