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Navigating Managed Services for Litigation Support: Insights and Strategies

Join our panel of experts as they discuss the journey towards managed services in litigation support. R.P. Smith from Jones Walker LLP shares the firm's experiences in identifying business needs, forming a review committee, and developing essential features for a successful partnership. Scott Berger from Iris Data Services, Inc. highlights the benefits of managed services agreements, including security, cost savings, and predictability. Stephen Dooley of Sullivan & Cromwell LLP emphasizes the importance of aligning firm goals and culture with the service provider. Engage in a Q&A to explore effective implementation strategies.

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Navigating Managed Services for Litigation Support: Insights and Strategies

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Presentation Transcript

  1. Litigation Support Solutions in a Managed Services Environment: Where Do You Start?

  2. Panelists R.P. Smith, Manager of Practice Support, Jones Walker LLP Scott Berger, Director of Discovery Management, Iris Data Services, Inc.Stephen Dooley, Senior Manager - Electronic Discovery & Litigation Support, Sullivan & Cromwell LLP

  3. Agenda • Introduction • Jones Walker’s Journey to Managed Services • Benefits of Managed Services Agreement • Closing Remarks • Q & A

  4. Jones Walker’s Journey to Managed Services • Business Needs Identified • Steps Taken • Formed a Review Committee • Developed list of must-have features • Demo, Demo, Demo! • Scoring of Platforms • Engaged Infrastructure Team • Pricing of required infrastructure • Looked for Alternatives of Hosting In-House

  5. What is a Managed Services Partnership? • Understanding the firm’s goals • Understanding firm’s culture • Collaborating to define the elements of the partnership • Defining the stages of a successful implementation • Outlining the various support systems in the partnership • Educating & marketing the partnership throughout the firm • Calendaring ongoing business reviews

  6. Benefits of Managed Services Agreement Benefits for Provider • Partnership - Alignment • Support model • Increase value that existing personnel are providing to firm and firm clients • Turnkey solution for firms

  7. Benefits of Managed Services Agreement Benefits for Law Firm • Security • Cost Savings/Value • Predictability • Supported by eDiscovery service experts and application veterans

  8. Closing Remarks

  9. Thank You!

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