90 likes | 191 Vues
Explore the art of communication, from message elements to various styles, and overcome common problems like bias or lack of feedback. Learn to listen, speak clearly, and ensure your message gets across effectively. Remember, good communication is key to success!
E N D
COMMUNICATION What did he say?
Communication • The exchange of information • Good Communication • Exchange of the “right” information! • Only a small part of the message gets there!
Communication Styles • Readers • Listeners • Exchangers • Movers • Manipulators • Viewers
Message Elements • Sent • Purpose • Body language • Proxemics • Inflection • Received • Listening • Bias • Connotations • Appreciation
Problems • Distance • Media • Asymmetric Power • Focus • Signal to Noise Ratio
Media Richness • Temporal Proximity • Proximity • Multiple Cues • Natural Language • Availability of Feedback
Media Richness • Text • Audio • Video • Face to face • Mixed
Safety Net • Plan • Confirm • Listen as well as speak • Follow up • Give/get feedback
Remember! “It doesn’t matter whose fault it is--it only matters who has to pick up the pieces!”