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Mastering Total Value Management: Insights from the World's Quality Experts

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melissa-greer
15 diapositives · 285 Views · Nov 18, 2014

Explore the significant contributions of renowned quality experts such as Dr. W. Edwards Deming, Dr. Joseph Juran, and Mr. Philip Crosby, who shaped the principles of Total Quality Management (TQM) and Value Engineering (VE). Understand the essential methodologies behind continuous improvement, quality control, and effective management practices, including the PDCA cycle and Quality Loss Function. This comprehensive guide illuminates the philosophies and strategies that drive quality excellence and operational efficiency in organizations, equipping leaders with the insights they need for sustainable success.

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  1. Total Value Management ( TVM ) The World’s Quality Experts Abdulaziz S. Al-Yousefi, CVS

  2. VE TQM BPR QFD MBO CPI SPC JIT QLF RE ZQC ZD VRP LCC AHP TPM Quality ?!

  3. The World’s Quality Experts • Mr.. Miles • Dr. Shewhart • Dr. Fiegenbaum • Dr. Deming • Dr. Juran • Dr. Ishikawa • Dr. Taguchi • Mr.. Taiichi Ohno • Dr. Shingo • Mr.. Crosby • Mr.. Conway

  4. Mr. Larry Miles • The Founder of Value Engineering, 1947 • He called it then “ Value Analysis” • In the 60’s, it was changed to VE • Function comes first • function analysis (FAST) was developed later by Charles Bytheway.

  5. Dr. Walter Shewhart • Developed the Plan-DO-Check-ACT cycle (P-D-C-A), 1925 • There is a difference between cause & a problem • He said “ To improve the reputation and greater market shares, Manufacturing process must be continually improved for greater efficiency and lower costs”

  6. Dr. Armond Feigenbaum • He originated “ Value Quality control” and “ Total Quality Management “, 1951 at Harvard Business school • Need strong leadership • Use Statistical methods to measure quality • Recommend massive training

  7. Dr. W. Edward Deming • Developed 14 points to achieve better quality • Used SPC for quality control in Japan, 1950 • Motivation by intrinsic values • Most quality problems are due to the system • People are the most valuable assets. • Break barriers between departments • Management must educated and trained to have “profound Knowledge” of quality

  8. Dr. Joseph M. Juran • Developed “ Juran’s Quality Trilogy ” for management (Planning, Control, improvement ). • Quality Planning is used in new programs. • Quality control needs a plan in order to work. • Quality Improvement is used to get immediate results. • It can be applied to every thing.

  9. Dr. Kaoru Ishikawa • Developed “ Quality control Circle “ • The foremost authority in quality in Japan • Developed the fishbone (Cause-Effect ) Diagram • 60-70% of the problem are due to the system • Motivation is the key to success ( joy, desires and pleasure) • Quality begins and ends with education & training

  10. Time Machine Method Materials Major Defect Energy Measurement Personnel Environment Cause Effect Cause-and-effect Diagram Also call the fishbone Diagram Or Ishikawa

  11. Dr. Genichi Taguchi • Developed “ Quality Loss Function “ • Developed “ Signal to Noise ration “ • Quality is “ the minimum loss imparted by the product to the society from the time the product is shipped ” • Rely on “ experiments” but not on “experience” • The stages of design are: system, parameter and tolerance

  12. Mr. Taiichi Ohno • Developed “ Just In Time “, JIT • “ Pull “ is better than “ Push “ • Waste in companies is “ huge“ • All people of the company must share a common goal • The company must share its long term goal with the customers and suppliers

  13. Dr. Shigeo Shingo • Developed “Single-Minute Exchange of Die”,SMED and “Zero Quality Control”, ZQC • Quality can achieved economically by checking factors that cause errors. • Ask “why products manufactured the way they are”

  14. Mr. Philip B. Crosby • Developed “ Zero Defects “, 1961 • Originated the phrase “ Do right the first time “ • Founder of “ Crosby Quality Collage” • Quality is conformance to requirements • His teaching can summarized in 14 steps • Management commitment, Teamwork, Measurement, educate and train, goal setting, recognition ..etc...

  15. Mr. William E. Conway • A colleague of DR. Deming • Emphasized on “ Waste Elimination “ • Waste is the responsibility of management • Four types of wastes: Capital, Materials, Time and lost sales/profits. • Value Engineers must pay attention to locating suppliers, determining accurate requirements and specifications, determining cost of value