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This chapter focuses on creating a robust Knowledge Management (KM) blueprint that integrates various types of knowledge across traditional boundaries. It explores the essential components of a KM system, including repositories, collaborative platforms, and networks. The text outlines strategies for capturing explicit knowledge and sharing tacit knowledge through collaborative filtering techniques. Additionally, it discusses the centripetal and centrifugal designs within knowledge flow models, helping organizations enhance their ability to produce and utilize new knowledge effectively.
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Chapter 11 Create the Knowledge Management Blueprint
How to produce new knowledge. integration of TK knowledge Integration across traditional boundaries Idea Solution Refined Idea usable Idea Knowledge Management
KM system subcomponents Part 1. Repositories Part 2. Collaborative platforms Part 3. Networks Part 4. Culture Knowledge Management
Integrating multiple knowledge repositories Casual K Declarative K Procedural K concept definition assumption process sequence of events or activities Context informal information Video clip notes conversation Part 1. Repositories Knowledge Management
Collaborative Filtering Active filtering (Users manually define filters) Automated filtering (Statistical algorithm) Part 2. Collaborative platforms Knowledge Management
Knowledge Management Application Functionality capture explicit knowledge sharing tacit knowledge Part 2. Collaborative platforms Knowledge Management
Knowledge Flow Model • Centrifugal (การพิมพ์หนังสือ) (กระจายออกจากตรงกลาง โดยผู้สร้างความรู้อยู่ตรงกลางกระจายสู่ผู้ใช้ความรู้ทุกคน) • Knowledge Author ผู้สร้างความรู้ • Knowledge Consumer ผู้ใช้ความรู้ • Centripetal (Integrative KM Model) (นำความรู้เข้าสู่ตรงกลางของระบบ โดยผู้สร้างและผู้ใช้ความรู้อยู่ด้านนอก) Part 2. Collaborative platforms Knowledge Management
Centrifugal Design Part 2. Collaborative platforms Knowledge Management
Centripetal Design Part 2. Collaborative platforms Knowledge Management
Knowledge Interaction Knowledge Management
7 layers KMArchitecture Part 3.Network Knowledge Management
ArchitecturalComponents Part 3.Network Knowledge Management
Overall Architecture Part 3.Network Knowledge Management
Composite Enterprise Part 3.Network Knowledge Management
Build or Buy Decision In-house development In-house development with consulting support Knowledge Management
Build or Buy Decision Solution from consulting company Development by end users themselves Out-of-the-box solution Knowledge Management
Build or Buy Decision Off-the-shelf solution Off-the-shelf solution integrated through an intranet Knowledge Management
User Interface Consideration Knowledge Management
Network oriented view of KM system Knowledge Management
KM and IT architecture KMS IT Infrastructure Knowledge Management
Discussion Group Chapter 8 • 1. What is Knowledge in your company? • 2. Tagging attributed for your knowledge Content. (Activity, Domain, Form, Type, Product/Service, Time, Location) p.28-31. • 3. Define what are pull technology and push technology in your KM system. p. 7 Knowledge Management
