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“Actions speak louder than words”

“Actions speak louder than words”. Today Nonverbal lecture Nonverbal exercise. Engaging in Non-Verbal Communication. Focus Questions. What is nonverbal communication? What types of nonverbal behavior have scholars identified?. Nonverbal skills. Eye contact Facial expression Posture

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“Actions speak louder than words”

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  1. “Actions speak louder than words” Today Nonverbal lecture Nonverbal exercise

  2. Engaging in Non-Verbal Communication

  3. Focus Questions • What is nonverbal communication? • What types of nonverbal behavior have scholars identified?

  4. Nonverbal skills • Eye contact • Facial expression • Posture • Gesture • Movement • Harvard Sailing Club • Leather commercial

  5. Nonverbal Communication • It includes all aspects of communication other than words • Includes: • gestures • body language • how we utter words • features of environments • objects

  6. Nonverbal Communication • Ray Birdwhistell (1970) and Albert Mehrabian (1981) stated: • Nonverbal communication accounts for 65% to 93% of the total meaning of communication. Nonverbal Verbal

  7. Nonverbal Communication • Is Ambiguous • Interacts with Verbal Communication • Regulates Interaction • Reflects Cultural Values

  8. Nonverbal Communication • Establishes Relationship-Level Meanings • Responsiveness • Liking • Power

  9. Types of Nonverbal Behaviors There are many kinds Each is used to create and interpret meanings • Young & Travis focus • Haptics • Paralanguage • Olfactics • Kinesics • Chronemics • Proxemics • Artifacts • Setting

  10. Kinesics • Refers to body position and body motions, including those of the face • Body postures and gestures may signal whether we are open to interaction • The face is particularly powerful in conveying liking and responsiveness

  11. Haptics • Nonverbal communication involving physical touch • Compared to men, women are more likely to engage in touch to show liking and intimacy • Men are more likely than women to use touch to assert power and control

  12. Physical Appearance • Western culture places an extremely high value on it • sex, skin color, size • May have no factual basis, but can affect: • personal and social relationships • decisions about hiring, placement, and promotion. • Cultures prescribe ideals and these vary across cultures. • Western cultural ideals emphasize thinness in women and muscularity and height in men

  13. Olfactics • Is a term for our perception of odors and scents • Smell is a form of communication • Scents we choose to wear can be personal signatures • Pheromones • may affect sexual attraction

  14. Artifacts • Personal objects we use • to announce our identities • to personalize our environments • Clothing is one of the most common forms • Expresses our cultural and ethnic identities • Can announce one’s profession

  15. Proxemics • Refers to space and how we use it. Status, culture, interaction needs, interdependency, power relationships

  16. Proxemics • Public space • Social distance arms length to 3 feet • Personal space 12 inches to arms length • Intimate distance 0-12 inches

  17. Environmental (setting) Factors • Elements of settings that affect how we feel, think, and act • We choose colors, furniture arrangements, and other things to create the atmosphere we desire

  18. Chronemics • Refers to how we perceive and use time to define identities and interaction • Western societies value time and speed • The length of time reflects • the extent of our interest for someone • affection for that person

  19. Paralanguage • Communication that is vocal but not actual words • Includes sounds: • murmurs & gasps • vocal qualities • Volume • Rhythm • Pitch • Inflection

  20. Guidelines for Effective Nonverbal Communication • Monitor your nonverbal communication • Interpret others’ nonverbal communication tentatively • Personal qualifications • Contextual qualifications

  21. Cultural components

  22. Cultural components

  23. Body movement

  24. Summary • Nonverbal Communication-sending & receiving messages without words; Establishes Relationship-Level Meanings • Principles of Nonverbal Communication • Types of Nonverbal Communication • Guidelines for Effective Nonverbal Communication

  25. Nonverbal skills • Eye contact • Facial expression • Posture • Gesture • Movement • Harvard Sailing Club • Leather commercial

  26. Homework • Describe the nonverbal communication AND expectations at WORK (roles, etc.) • Give examples of nonverbal comm. —Are they masking their true feelings?  • Change the dynamic: eye contact, proximity, etc.

  27. Homework • Describe the nonverbal communication AND expectations at HOME, MALL, etc. (roles, etc.) • Give examples of nonverbal comm. —Are they masking their true feelings?  • Change the dynamic: eye contact, proximity, timing, body language, etc.

  28. Quiz Chapters 4, 10, 11 25 questions= multiple choice & lagniappe 50 points

  29. Types of Nonverbal Behaviors Know Definitions and examples Physical appearance Environmental factors • Haptics • Paralanguage • Olfactics • Kinesics • Chronemics • Proxemics • Artifacts • % of use

  30. Chapter 10 - persuasion Define and apply (examples) • Persuasion • Reinforce, • actuate, • convince, • 50% rule • Audience analysis

  31. Chapter 11-persuasion • Appeals & claims • Inductive reasoning • Monroe’s motivated sequence • Statement of reason • Comparative-advantages • Problem –solution • Keys

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